Not sure why "Chillout" is in the name. Everyone here was super uptight and serious.
1. I was discussing how it was impossible to stay in the cubicle seating because the pillows were sliding off because the cubicles are smooth table tops and the pillows are smooth...not one of us in any of the cubicles were able to be that comfortable because if felt like we were going to end up on the floor. One of the staff came up to us and told us to be careful getting in and out of the cubicles. All of us in the cubicles got a good laugh over how seriously he told us this. Maybe tell us this when you seat us there but if we are sitting there I think we get it.
NOTE: 1 can of anti slip spray paint will fix this!!! Go to Home Depot, pay $5, spray the table tops, put pillows back down, problem solved. Love the idea but it was impossible to enjoy sitting when the pillows kept sliding out.
2. When I got there I asked for Bubble Tea. I was told that they had it but when I tried to order it I was told that there were not tapioca peals but it was still bubble tea. I saw this in someone else's review. It is NOT bubble tea without the bubble part. It is just tea. It's like trying to sell a bag of sugar as cotton candy. I was then told that there might be bubbles later because the owner was out shopping. However, it was added that "I put it on his (owners) list but he doesn't always follow the list." Oh, so the owner of the establishment probably won't know how to read a grocery list so I shouldn't hold my breath about having bubble tea? Ok, great to know.
3. I signed up for open mic and the person running it came over to me and said that unless I was experienced/professional I should "go home and practice a few weeks then maybe come back." So you're telling me I came for open mic, respected the business by ordering food/drinks, BUT you don't want me there? AND you don't want my business for a few weeks? My friends vouched for me and she 'let' me sign up and we were all really taken aback by her treatment. After laughing about practically having to go through a background check to perform at open mike, she came back over and gave me a 10 minute explanation. Basically, they had a band perform and people left and the owner told her he wanted her to carefully screen every person before she let them up on stage. OH, so the owner is a jerk?
I had this at 3 stars because I really think this is a good establishment but there is some disconnect. Mainly, as representative in an establishment, you need to be a team. Your goal is to get customers to enjoy their experience and come back. However, everyone here was more about making themselves look good by putting the blame on someone else - which happened to be the owner.
So, yes, server that made the excellent shopping list for your boss, GREAT JOB! You really know how to make a list, too bad your owner didn't know how to read it and did not buy the tapioca for me to have bubble tea.
And yes, open mic mc, you did an AWESOME job of super screening performers as you were told. If you weren't losing customers by having bad performers you certainly lost plenty with your "if you aren't a professional practice then come back in a few weeks". But you aren't the bad guy, heaven forbid. The owner, that's who the jerk is.
Please fix your website. Times are wrong.
Food was good. Beer was cold. I approve of both.
I don't often write reviews but when I do they are only truth as I know it.
The first time I went here it was all good. But THIS time, we asked for cups of water and they gave us expensive bottles. Then we ordered bubble tea and they brought out the tea made and said, "Oh by the way, we just ran out of tapioca balls," which was my purpose in ordering it. They should have told us that before making it. Then, we found pieces of GLASS in the tea. Little shards of glass! They automatically include 18% tip (wow!) and then trick you at checkout so you give them even more tip! I ended up stupidly giving them a 32% tip!! Ugh! Never going here again.
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