Those commercials are quite catchy with their slogan: better ingredients, better pizza...
So one night my wife and I decided to have Papa Johns for delivery. We ordered online, entered all of our information and waited. Well, within 40 minutes, the knock on the door was heard and there it was...our pizza. First off, better deals than other pizza places. Secondly, definitely tastes like there were better, or shall I say, fresher ingredients. The pizza was not greasy, was not overcooked or undercooked. Whatever we ordered was delivered to us. No complaints.
The second time that we ordered from Papa Johns, the pizza and the cheesesticks were delicious. Again, same goodness. This time, we got a call after 30 minutes of ordering from their location to let us know that they were running behind because of lack of drivers available. They called! Yes, that was courteous and honestly, I appreciated that very much. Instead of having us wait for time to pass, they called us, were very courteous, and lets us know that the pizza will be a bit late.
NO complaints! Awesome service, awesome pizza, Papa Johns!
I have to say that I'm very happy with this Papa John's location. I'm actually one of those few people that really, REALLY likes Domino's (gasp! I know!) and typically don't order from PJ's. I was at a friend's house the other night (I live in the burbs) and it was a bit late to go out to eat so we decided to order pizza. This was not my first choice, but I was over ruled, so I ordered from here online.
I ordered a large pizza, some sides and 2 bottles of pop. My order was set to arrive in about 30-45 min, but it actually arrived in about 25, so my friends and I were pretty pleased with that, as you can imagine. As I opened up the boxes with the sides in them, I realized that 1 of them was wrong. I had ordered the regular chicken fingers and received the BBQ ones. The driver had already left so I decided to call the store and see if something could be done.
This guy answered the phone, I think his name was Harry or Hugh or something with an H, and I told him my problem. He very politely apologized for the mistake and looked up my order. As he was reading it back to me, I heard him say "one order of BBQ chicken tenders," I stopped him and was like wait, it says that? I realized that I hit the wrong dang button when I ordered off my stupid phone and the mistake was actually my fault! (I felt like a grade-A a-hole.) I told him that and he laughed, said that he understood and made a joke about these crazy phones . He said that he would have a driver bring by what I had originally intended to order. And again apologized for the mistake. The tenders showed up about 20 min later. Â Even though the mistake was MY fault, the guy I talked too was still polite and handled the situation very professionally. Â I feel that customer service is just as important, if not more important, that the product or service being sold and have to say that I (and my friends) will be ordering from this Papa John's again! :)
i WAS Â regular customer of papa johns, i have LOVED them since my college years in Bloomington IL. when they finally came to the Chicago area i was ecstatic! and then to HYDE PARK!!!! i recently has a gathering and placed an order for 4 large pizzas..i was ordering for a larger group of friends and we chose this place because we lots of vegetarian friends and co workers. i ordered a veggie and cheese pizza and mistakenly ordered pepperoni instead of pepperochini. it was MY mistake. i called the store to explain and ORDER a replacement pizza. i was directed to DAVE the Manager as i i was explaining my situation he continually berated and spoke to me in a argumentative condescending manner. i TOLD him either was i need a replacement pizza for my guest. i told him i would like it comped but i have NO problem paying for the additional pizza. DAVE told me "...OK i will send it over but make sure you know how to order NEXT time..because this is raising my food cost...but ill sent the pizza right over..." . Â This was at 8 pm..it is now 11pm and there is STILL no pizza.....Being a restaurant(s) owner..i KNOW that i would NOT have argued and screamed at a honest understanding customer who admitted their mistake and AGREED to PAY for the additional pizza. Bottom line. I told my party about this matter and explained to them WHY we did not have a vegetarian option for pizza ...we all decided that we would NOT order from Papa johns EVER..for business and personal events. Foe the record..my party/gathering consisted of some of the NATIONS TOP Marketing firms and their customers...Nice Job Papa Johns Hyde Park..and DAVE..the "manager"
Review Source:The food here is as good as any other Papa Johns. However, this location has the WORST delivery staff of any pizza place in the neighborhood. One of them called me out to his car because he refused to come to the door, another called me four times trying to find my building (we are very clearly marked). Not going to order from here again!
Review Source:I got off work around 11:30 and order a pizza almost at midnight. An amazing Guy named Hugh assisted me and gave me options. I have to say this guy is the BEST ever. Minutes away from my house Hugh had everything prepared  and I am overly satisfied with Papa Johns service!!!! Hey Give HUGH a RAISE!!
I don't know about anyone else's service but  mine was amazing. Hugh was generous, courteous, kind, I couldn't believe how nice this man was.
Excellent customer service. This was just an overall great experience coming from a fast food chain! I welcome you to Hyde Park with Open arms!
Thanks so much
As the majority of posters on here have essentially said, the main (only?) feature the new Hyde Park Papa John's has going for it is that the pizza is clearly superior to that rot-gut gruel-in-a-pie-form they serve at Domino's. Â And most of the thin-crust in the area leaves something to be desired or it's gotten rather old for those of us who have been here for more than a few years. Â Other than the novelty and decent taste of the pizza, the service is horrendous, though kind of predictable for Hyde Park. Â The service is almost bad enough to make me not order from there: and once I've had my fill, I probably won't again. Being something of a pizza junkie, I've ordered from there three times within the past two weeks. Â My first order with Papa John's went pretty well, though it did take about an hour. Â Ok, no biggie. Â My second order I get my pizza in about an hour and the extra dipping sauce I paid for was not included - I told the driver that I paid for it and he said he could bring it on his next run. Â I could tell by the look on dude's face that he wasn't going to do so - so I call the restaurant 15 min later and another rude fellow says "If he says he's gonna bring it, he's gonna bring it," with much more attitude than seemed appropriate. Â Why, I don't know. Â Never did get the dipping sauce and to call and complain - forget it. Â Futile. Â I'm not even going to try what with that poor customer service. Â I decide to order one more time - again, it's the fact that it's the latest and greatest pizza in this alimentarily-challenged neighborhood that prompts me - and I order two extra dipping sauces with it. Â I only get one extra sauce and the diver (a different one from the previous time) says, "One, two," pointing at the sauces. Â I'm like, "Dude, I paid for two EXTRA - the one they give you is complementary." Â He was actually pretty cool about it and brought the sauce they had forgotten. Â Come on people! Â At least do your job with some degree of competency and then maybe you're entitled to a fraction of that attitude.
Review Source:Absolutely terrible. Â I placed an order at 11:30 and was told that it would arrive in 30-40 minutes. Â Fair enough. Â One hour goes by -- nothing. Â I call the store and am told my order is on its way. Â Ok maybe they got backed up. Â Half an hour later, Â still nothing. Â I call again. Â Again, I'm told that it's coming. Â Another half hour gone, and still no pizza. Â I call AGAIN and am told that it just went out 15 minutes previously. Â At least it's coming, right? Â Better late than never? Â Wrong. Â Two and a half hours after the order was placed (and paid for), still no pizza. Â When I tried to call again, they were closed. Â I don't know what happened to that pizza, but it was never delivered.
Review Source:I was excited for Papa Johns to come to neighborhood because for fast food pizza it is actually pretty good.  Unfortunately the 53rd street Papa John's is a fail.  Since they've opened in the past two months I've given it three tries, and each time the service has gotten worse. Calling there is an absolute joke, they will put you on hold for about five minutes every time you call. The first time I had it delivered it took about an hour an fifteen minutes.... A lot longer than the 45 minutes they stated. I called to check on it (waited 8 minutes to get through) and the lady had no answers to why it took so long and didn't really care to help.  When it did come the pizza was soggy and not very hot. The next two times I ordered for pick up. Not sure why I called in because both times I had to wait an additional 20 minutes inside the store waiting. And agin, the orders were not really concerned or apologetic. The second time that I did come in, there was a younger girl that did prologue, but an older coworker was quick to correct her and instead she blamed us for coming to early even though we waited the half hour the recommended  before coming down.
Review Source:I just recently discovered this Papa Johns about a week ago, and I've already ordered from here twice. I think delivery is a little slow (40 minutes) considering I live about 4 blocks away tops, but the pizza is always fresh, hot and tasty and has a good amount of cheese and toppings. No problems from this location yet.
Review Source:I ordered my pizza online at 615pm for 730. Â Plenty of time, right? Â No, when i got there at 730 it was not ready, and was still not ready until 8pm. Â Guy tried to win me over with pepsi products. Â Yuck. Â Bad first experience to say the least. Â A scoosh better than Domino's - a tiny schoosh. Â Order it for a half hour before you want it.
Review Source:This was a truly terrible experience. They allow you to place orders till midnight but call back to say they can't deliver if you placed it before 11:15 - what a sham! The pizza that I did end up getting was the worst quality Papa John's I have ever eaten... completely soggy, stale vegetables and dry cheese. would not recommend this Papa John franchise. Did I mention the attitude-y service?
Review Source:Anything, and I do mean anything that liberates us from that God-Awful pizza they serve at Domino's on Hyde Park Blvd. Â I'm happy to see Papa John' s in the neighborhood, it's a welcomed addition to the portfolio of restaurants on 53rd. Â Papa John's has good pizza and is far superior to any other chain pizza I've tasted, including Giordano's. Â I'm also happy to see that they deliver north of 47th street, they get points for that. Â The pizza I got delivered today arrived in about 30 minutes and it was hot and hit the spot.
Review Source:Well, sometimes I can take back a bad review if deemed worthy, so here goes. Pj's opened in my neck of the woods earlier this week and I while searching for some tasty pizza options, I decided to give the "new Pj's " a chance. I ordered on line which was a quick process and instructed them to only call when they r outside not ring the bell. They followed direction well! My pizza was hot and filling. Plenty of toppings and cheese and most of all it was HOT. I am NOT a Papa Johns FAN by any means so the fact that I tried it again after my last review of the older Pj's says I have an open mind...you cant hold one PG's accountable for all Pj's right? The delivery guy asked if I would call and let us know if I liked the Pizza. I'll do you one better ans spread the word. Good Job Papa Johns, welcome to Hyde Park,
Review Source:It's bizarre to say this, but I'm really excited that Papa John's just opened in Hyde Park. It's on 53rd, right next to the new Dunkin' Donuts. The new location is set back a bit and hard to see from the street, but there are some big flags that announced the grand opening - hopefully those will stay up for a while.
I ordered a pizza for carryout from there yesterday, and it was great. The food is obviously just your typical Papa John's, but I really think it's the best chain delivery style pizza around. I find it to be much less greasy than Domino's, and it doesn't give you that weird feeling in your mouth (and/or arteries) that you just consumed an entire mine's worth of salt. The folks working at the counter when I went to pick it up were friendly, helpful, and best of all, quick and efficient. No problems that you might typically encounter at a relatively new take-out place.
I haven't yet ordered delivery from this location yet, but I've seen Papa John's delivery cars driving through the neighborhood so I would guess they've been pretty active already. Â I'm sure once school starts again in the fall they will be plenty busy. So glad to have them in the neighborhood!
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