Litehouse Whole Food Grill

I was at work one day and told a coworker that I really wanted to try something new in Hyde Park, she quickly suggested that I give Litehouse a try. I googled them and saw that the menu had an abundance of items to choose from and eagerly called to place a to go order. I ordered a salmon wrap and my coworker ordered a chicken ceasar wrap. I was told on the phone that it would take about twenty minutes for the order to be ready, I decided to give them an additional ten and arrived at the restaurant about 30 minutes later.

I got there and waited for a few minutes before I was told that I was standing in the wrong place and needed to come to another area to check out (there were maybe 2 patrons sitting down and about three employees behind the counter). I got to the register, told the woman that I was picking up a takeout order. She handed over ONE wrap and stated that they didn't have the salmon wrap. I told her that my lunch break was only 30 minutes and she proceeded to make my salmon wrap....no apology given, no reason behind why it wasn't made...nothing. I paid for my food and left annoyed. I got back to my job and the wrap was so delish that it made me forget how upset I was.

The very next week, I decided to give them another chance...called ahead yet again and placed my order. This time I was told it would be about twenty minutes, I again gave them an additional ten minutes and went to pick up my food. I got to the restaurant and waited five minutes before anyone came to ask me for help. I was then told that they had not started making my food and could start making it now. I was so pissed off that I walked out and didn't wait.

This place has the potential to be one of the best food spots in Hyde Park and serves as a healthy alternative for lunch. However, I refuse to sew money into businesses that can't provide good customer service. As much as I want to support black owned businesses in Chicago...this one has got to step their game up or it will definitely fail. If the management is reading this, I will gladly write a rebuttal to this statement if you all fix these issues. Other reviewers clearly feel the same way!

I still like the food, but I am not impressed that they don't bother to shovel the sidewalk outside when it snows.  This is just lazy and inconsiderate.

First try, ordered a burrito and tacos to go. 30 min into the wait (yep!), I was told they wanted to make the tuna fresh for the tacos, as what they had available was not, asked if I wanted a substitute or to wait another 5min? Should have left then.

After a 45min wait, I pay and pick up. I tell them (after knowing the person in front of me grumbled about the wait... Mind you, only 4 people in front of me...) "Are you aware I've been waiting for 45min?" Their response, "Sorry, we've been swamped and we have to make the orders as they come, so we had to do those in front of you first."

No free drink, no "have these fries on us (super cheap), no discount, no warning up front of, "We're running a little behind, just so you know..."

Tacos were dry, didn't seem to have any of the salsa I ordered, burrito was ok.