To the owner of this franchise: Â You need to read your Yelp reviews and take action. Â I strongly suggest that you take time to understand how poorly your restaurant is operating - that is, if you care. Â If not, someday soon there will no longer be a sit down Pizza Hut restaurant at the East side of Aurora. Â I guarantee that, as you won't be able to make enough money to cover the cost of operating a delivery or pick up only business in a restaurant that can seat 40 people, perhaps more. Â YUM brands seems to be surviving due to continued success of Taco Bell. Â Both Pizza Hut and KFC locations are becoming more difficult to find and I'm not sure of the status of Long John Silver's or A&W. Â I like Pizza Hut and reminisce about the 1970s and 1980s, where you would enter a busy darkly lit restaurant to enjoy great pizza. Â Those were the days of the red colored soda cups with the shaved ice, a record player jukebox and perhaps a cocktail table arcade game in the front corner somewhere, all under a red mansard roof. Â Those days are over, and I'm ok with that. Â I'm just not OK with the terrible service at Pizza Hut over the last several years. Â And it's not just the Aurora location -- it's the Montgomery and recently closed Westmont location as well. Below are some notes from my visit last night on 2/5/13:
* Upon arrival, it took several minutes to be acknowledged & seated. Â The restaurant had 3 other tables occupied. Â If the restaurant is not busy, perhaps just allow people to seat themselves?
* There was one server in the entire restaurant last night, attending to three other tables in addition to ours, at different ends of the restaurant. Â There were dirty tables around us and this lone server was also the only one cleaning up or doing anything in the seated area. Â This was the same experience two other times in the last 6 months.
* While our server was friendly and nice (none of this was her fault or lack of experience - she was SWAMPED!!!), she was obviously overwhelmed with the amount of work, which caused our customer experience to be crappy.
* The restaurant was cold. Â Perhaps around 60 degrees - no kidding. Â People were wearing their jackets at the tables. Â We asked to have the heat turned on, and in 20-25 minutes, we started to get some warmth. Â It was strange that we were the only ones with this complaint, but also, our table was directly in line with the vent that was blowing cold air on us. Â It was around 20 degrees outside last night - this was not summer.
* It took around 10 minutes to have our drink order taken. Â You were out of Dr. Pepper. Â We ordered sodas & iced teas and asked to try the new pizza sliders. Â The pizza sliders arrived prior to the sodas after approximately another 10 minutes, and both my mother and uncle did not get their drink as the iced tea was still being made. Â No water was given in lieu of the missing drinks. Â
* The newly introduced pizza sliders were not fresh. Â The one I had was actually cool and appeared to have been sitting for 20 minutes or more. Â How do you expect to market this new concept if they are not fresh? Â I'm not expecting anything custom made, but perhaps serve something that has not been sitting for a long time.
* At this time, my mother and uncle "had enough" as the restaurant was too cold for them, they did not have their drinks, and about a total of 20 minutes had passed and we had not placed our dinner order. Â It was obvious to me that their expectation was not met and the meal was going downhill. Â They decided to leave and go to the Fox & Hound; my wife and I stayed to tough it out as we have come to expect this level of service.
* Once our dinner was ordered and delivered, the cheese bread, P'Zone & individual pizza was acceptable. Â The P'Zone was not served with the usual sharper knife, so I simply ate it with my hands as a butter knife is useless.
* We had to ask for drink refills throughout the night, but as stated above, our server was slammed with many other tasks.
My wife and I don't always set the bar very high and can sometimes trade off crappy service for good food, and we'll probably be back. Â I can't imagine many other people are as easy as we are. Â My mother and uncle will probably tell others about this (they were laughing about the experience and how they left).
We picked up a carry out pizza a month ago, and upon entering the restaurant, there were disgruntled people at the counter waiting to pick up their pizzas. Â I finally got ours after arriving at the expected completion time, and it had been sitting for a while as well. Â During this pickup, I overheard a person refunding someone on their pickup order due to a complaint of some sort.
My friend Matt loves shopping at Target because of the service. Â Last I recall eating at the Naperville Target snack bar, we had awesome Pizza Hut Pizza, bread sticks, and great service. Â Maybe my family and I go to Target from now on instead?
Pizza Hut was cool when you could bring in your Book It button. Â Since then, it has lost its luster.
Somebody didn't get the memo: Â this is the 2nd pizza place that delivered to my workplace today. Â Order of 4 pizzas (Pepperoni & sausage, veggie, and some other randoms) arrived hot and on time.
The sausage that Pizza Hut uses looks like larger pieces of rabbit poop. Â The crust has no flavor and a stale texture. Â I have no doubt that the ingredients are semi-fresh, but the problem is that they aren't quality ingredients.
I don't understand how Pizza Hut stays in business. Â "Bargain " pizza places like Pizza Hut face tough competition: Â Domino's, Little Cesar's and Papa John's are better.
This is by far the WORST Pizza Hut I've ever dealt with.
I ordered my meal at 5:00pm and just discovered it will not deliver until 7:00pm. I was quoted 40 minutes. When calling to check on the order at 6:30pm, I was hurried off the phone being told it will deliver in "a few seconds".
Also, I used a coupon on this order and was told in a condescending way that I needed to make sure I gave it to the driver. I understand that is the case, however I do not need to be spoken to like a criminal or a child.
I can't rate the food as I'm not entirely sure I'll ever receive it, but the service gets a 0 out of 10. Choose ANYWHERE else for pizza delivery.
My stomach has been crazy hurting me and now upset stomach.
This is the 2nd time I ordered  pizza, cinnastix, breadsticks combo pack, the next is so damn painful.
Corporate needs to look in the food quality of this Pizza Hut location, need IL department of public health to step in now.
Sickening food sold here!
Worst experience ever!! Ordered a pizza online and it said it would be ready in 30 minutes. Our way there 25 mins later we get a call and they say they don't have the right stuff to make the pizza. Instead of asking what else we would like they put us on hold for 10 mins. I called back to make sure the ordered was cancelled since they had all of our info from online and waited another 10 mins on hold. When I spoke to the "manager" they seemed to care less that they messed up and then became confrontational. I would not recommend this location to anyone.
Review Source:Horrible!!!!!! I ordered a large pizza and they said it would be ready in 10 mins.....which is pretty fast for pizza. Picked up the pizza about 10min later just to get home and find out the pizza was old and stale. Got on the phone and talked to the manager and he gave me some slight attitude. Once I mention the other yelp reviews he gladly took the pizza back in exchange for a new one. Sad it had to come to that.
Review Source:Shame on you Pizza Hut!
I used to be a huge fan and would eat here often. I hadn't had it for a while, so we ordered for delivery at 1:20, and it was supposed to arrive at 2:15.
At 2:45 it still wasn't here, so we called and were told the guy left 15 min. ago and should be here soon...yeah...okay.
He got here after 3:00, more than 45 min. later than he was supposed to, but that isn't the big deal. Despite the delivery bags that keep the food warm, our pizza was COLD!!!!!!!!!
I don't mean warm but not hot, I mean actually cold. The crust was not crispy at all and the breadsticks were soggy. The whole thing screamed to me that they forgot about our order and our food had been sitting there for a long time. When I called, they remembered and sent the guy out.
Really, if you are going to do something like that, at least have the courtesy to pop the food in the oven for a few minutes so it's at least hot when it gets here. That may have tricked us.
On top of all that, it cost 25 dollars for a "large" pizza and breadsticks. I could pay less than that for Lou's!
Pizza Hut, you lost a good customer, and judging by the previous ratings, maybe it's time you start checking yelp and getting your act together. Â I will never eat here again.
I ordered from here for a work event.
I asked to have the pizzas delivered by 7 for a function. I called repeatedly to check on them when they did not arrive. At first, I was told that the driver was just running a bit late, then I was told that he was pulling into the driveway. Lies!! The pizzas arrived at 8:15, after most people had gone home. Even then, the order was wrong!
The customer service I received, even when I asked to talk with a manager was unacceptable. I was promised coupons for free pizza and have yet to receive them.
The 5 best restaurants in the 2015 Denver Restaurant Week
3,611 Views | Category: Denver
The complete list of 2015 Denver Restaurant Week businesses
1,972 Views | Category: Denver
The tourists' guide to Portillos: 5 must have dishes
3,318 Views | Category: Chicago
Pho = Pronounced "fuh" not "foe" for pho-king sake
2,915 Views | Category: Denver
Indulgery selected to exhibit at Collision Conference
2,987 Views | Category: Press Releases
Not Logged In
BUSINESSES
Local Businesses
Near Me
My Favorites
SOCIAL
Blog & News
MY ACCOUNT
Login
Register
Contact Us
Add Your Business
