Portillos

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  The parking lot is a joke. Be prepared to wait for a spot or walk a long distance. We have been to this location three times since it has opened. Every single time our food has been wrong. We love Portillo's (who doesn't?!) so we keep going back. I am hoping that this past experience's mistakes are just due to continued growing pains.

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  Posted on 03.27.13 Nichole W.

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  Finally went to the new location closest to our house. We've always been Portillo's fans, and were excited to get one so close by. However, we waited to let some of the novelty wear off first because it can tend to get a little crazy with the amounts of people.
  
  We got our order quickly, everything was correct (and we had 6 people, so it was a big order) and everything was fresh & tasty.
  
  During our dine-in, I felt bad for the girl calling the order numbers. She said #10 and #15 at least twenty times each. I think they should consider a "wall of shame" to go alongside their celebrity photos. But on this wall would be the people that don't pick up their order after the number is called 3 times. The first ones on the wall would be those with orders #10 and #15 because seriously --- the poor girl probably lost her voice by the end of her shift.

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  Posted on 03.05.13 Sarah H.

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  Awesome!
  
  First of all, I am very excited to have one very close to home.  I have been here a few times already and they have been very accurate with my orders considering their enormous amount of customers.
  
  The drive through lanes look like rush hour traffic and they still managed to get me in and out in a decent amount of time.
  
  Dining in, only when it's not a packed house we noticed it was very clean and the staff was friendly.

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  Posted on 02.12.13 Blaze V.

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  While the food is good, they had too many people working. After i ordered my salad i stood at the counter waiting for a good 15 minutes for someone to make them, I get them home and one was completely wrong. I called and spoke with Barry who was very nice and he told me to come back and he would have the correct salad plus two desserts for my having to drive all the way back. I get back there half hour later went to the counter he said to go to and the staff didn't know what I was talking about. It was close to 9pm and there was barely anyone in there. It took the 4th person to come up to me to understand I was picking up a salad that was wrong, they said they would go make it. An employee found my order on the counter and said she couldn't give it to me. So I waited another 15-20 minutes, while the place was empty,for them to make one salad even though there was already one made for me. And I did not receive any free dessert, I received nothing for having to drive all the way back for a corrected salad, not even an apology. I know they are new here but I have heard many people say they have had the same issue. I love Portillos and was exited they were coming to Elgin but there are plenty of other great places in town that have great food as well as great customer service.

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  Posted on 01.26.13 Amy M.

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