I ordered the mushroom melt sandwich (one of the very few vegetarian options on the menu) and it was barely edible. The mushrooms were practically raw and the bread was an odd consistency. The service was ok, no one was rude or anything. This was my first and only experience at a Potbelly's, so maybe I should give it another chance? But really I have no desire to do so. Potbelly's definitely does not seem to be a place for vegetarians.
Jimmy John's has better sandwiches and Subway is cheaper.
Being a native East Coast-er, I had no previous experience with Potbelly. It's thanks to this location that I have learned of Potbelly's sheer amazingness. I come here frequently - maybe twice or three times per month?
Anyway, it's consistently good quality and really inexpensive. I'm a vegetarian and their Vegetarian sandwich option is great. It consists of mushrooms toasted under a bed of cheeses, and then loaded with the various toppings, which can include things like lettuce, tomatoes, hot peppers (I always order extra! I'm sure my stomach lining appreciates that), pickles, and more. I also sometimes like to get their cole slaw, which for some random reason is EXTREMELY good. It's sweet so makes a nice complement to the hot peppers in the sandwich.
The workers are always really friendly. The lines are usually manageable, even at peak times. I don't think I've ever stood in line for more than 5 or 6 minutes, and that's an extreme situation.
I don't really have any complaints about this location.I if I had to say anything, I wish they were open later, and that they delivered individual sandwiches like Jimmy John's.