Probably the best Burger in the Elgin area. Â Yes, they are expensive, but if you know that ahead of time and are willing to pay the price, then don't complain. Â I would estimate that they have 15 speciality burgers, and the menu also recommends specific drinks (alcoholic and non) as well as shakes that pair best with the burger. Â I thought that was a cool feature that most places don't have. Â Personally, I love the fact that you can customize your own burger. Â Choice of Buns, Cheeses, Burger type (Hamburger, Kobe Burger, Chicken breast, turkey burger, plus some more), toppings, sauces. Â So many combinations that you could come up with. Â Little doubt in my mind that you could make your favorite combination and be pleased with the burger. Â I also like the fact that they will cook the patty either flame broiled or griddle seared (aka Burger King vs McDonald's). Â Shakes are amazing here as well.
I have never had an issue with the service. Â Most of the time it is very good. Â Some times it has just been average, but it has never been bad. Â Atmosphere here excels. Â Love the tiling they used on the floor, and the booths are pretty cool looking. Â Very comfortable, chic vibe going on.
If you are in the area, and looking for a really good burger, go ahead and check it out. Â Just be prepared that it isn't going to be cheap.
We went in for lunch on a Tuesday, not knowing it was buy one get one free burgers on Tuesdays in April. Obviously, we were pleasantly surprised when we received the bill. My boyfriend had a stuffed burger that was full of American cheese and topped with onion rings. It was super messy, but if gooey cheese is your thing, it looked good. I chose the "build your own section." I went for the pretzel bread, avocado and bbq sauce on a beef burger. It was not too shabby. My only issue was that the bread tasted a little old and the burger had a weird, almost gas like taste. Our server was very friendly and attentive.
Review Source:Ratings are sitting at 3 1/2 stars overall as I write this. If I could do a 1/2 star, I'd say 3 1/2 but I'd rather go with 4 than 3 not having that option. Had a jumbo shrimp appitizer, buffalo burger, side salad and martini which, with tax, came to about $40. Add tip, $50ish.
I prefer the buffalo burger at Emmett's Tavern in West Dundee but Prime's is OK. You get fries with your order or pay and extra $1 for a variety of sides, including a salad. Side sald was a little bland, the blue cheese dressing didn't have any zing either but the greens were fresh. The shrimp had a little too much of an oder / taste that gave it a bit of an aged/frozen and thawed sensation. I have to accomodate for the fact that we're no where near the ocean but even given that room for play on points, it wasn't great, even though the texture was good. (Not over or under cooked.) Maybe if they put a tinge of lemon to get rid of the less than freshness?
Will I go back? Maybe. Value for money spent is debatable but, if I go for the wings rather than the shrimp and coke rather than Belvedere vodka it may tip the scale. as the price would come down.
Is it for kids? Probably not, it has a Casino feel and there are other more kid atmostphere friendly spots. My favorite family friendly in that area is Villa Verona.
I really enjoy Prime. Â Hubby & I don't gamble much but living in Elgin it's an easy hop on over to Prime in the Grand Victoria Casino to grab a bite. Â
They have so many tempting burgers to choose from. Â I've had several and my faves so far are the Mushroom Burger w/Gruyere cheese & the Thai Chicken Burger. Â Yum! Â You can build your own burger creation as well choosing from their various burgers, topping and buns. All the burgers come with regular fries (this isn't clearly stated on the menu as far as I could tell) but you can upgrade for a small charge and get some other great fries like the White Truffle Fries (OMG, these are AMAZING) or the Sweet Potato Fries (very good, but not OMG like the Truffle Fries).
They also have an extensive list of libations with fun names. Â Each burger has a cocktail & wine suggestion with it (might have a beer suggestion too, I'm not sure). Â I've had one of the leaded (alcoholic) milk shakes in the past as well as tried a few cocktails. Â One of their fun martinis is plenty for me!
The decor is cool with a modern red, black & white theme...sort of a Jetsons futuristic feel to it. Perhaps a burger joint on Venus?
Some of the staff may have bored far-away looks on their faces at first but once you talk to them they light up.
Recent visit was Friday for lunch. To be honest I was somewhat disappointed. Â We took a client there to show off this Vegas style Gourmet burger house we have here in little ole Elgin.
Let me first start off by saying, the service there is always fantastic, That's never a problem. The issue I had was with the food. Â The devil is in the details!!!!
The Asian Chicken Burger was excellent. However, the signature truffle fries were a bit under cooked. If you are going to serve fries with truffle oil, please make the crispy first. Â My wife had a custom Kobe beef burger on a pretzel bun with sweet potato fries. Â She lucked out, both were fantastic. Â I on the other hand had a custom Bison burger with shredded bacon and provolone, on Ciabatta roll with onion strings. Â My burger was cooked perfectly, but the bun wasn't toasted, so the bottom was soggy and non-existent. The onion stings were also under cooked and disgusting. Â I really wanted to enjoy it, but I just couldn't.
At the end of the day, I didn't want to say anything in front of our client, because he thoroughly enjoyed his Asian burger and was OK with the truffle fries.
I will go back tomorrow (being Sunday) and tell them of my experience, so that my food is made exactly the way I expect it should be,
Four of us ate there tonight. Â Each had rave reviews, I had the patty melt ..outstanding. Â Another had the Lucy goody or something, he said great! Another had the Build a Burger . Â Done perfectly.. Last one had the ? Bull burger said it was wonderful! Â Great food slow service! Â Will definitely return
Review Source:After a few hours of gambling my friends and I were hungry and decided the try Prime BurgerHouse. I had heard a lot about it from people and the prices did not seem bad, so we gave it a try. Im really glad we did!!! We ended up getting a table about 8:30pm and they asked if we wanted a booth or a table, and that the booths had tvs on them. Of course I picked the booth with the tv so we could watch the Hawks game that was starting soon!! I loved the decor of the restaurant, very modern...we felt like we were sitting in IKEA and LOVED everything about it(I mean my friend wanted to ask the waitress if they would sell thier salt and pepper shakers)
Our waitress came by and took our drink order, We ordered a coors, magic hat and then my one friend ordered the loaded creamsicle. The creamsicle was outstanding, but I could see that they would be verrrry dangerous because you could not even taste any alcohol in it!!
for dinner I ordered the build-your-own-burger with a turkey patty on a pretzel roll. It came with fries but for a dollar more I added cheese to my fries. This turkey burger was the biggest Ive ever seen and it was only 9 bucks!!! It had a ton of flavor and was cooked just right, and being on a pretzel bun made it even better!! the fries were crispy and loaded with the cheese sauce, I recommend spending the extra dollar on the cheese!!
*you dont need to be 21 to come in and eat at the restaurant, which I had just assumed you did cause it was attached to the boat*
Housed in the Grand Victoria Casino, you don't have to take a gamble on getting a great burger at the Prime BurgerHouse. Each time I've been there, the experience has been excellent. You can even make Pulp Fiction references with the always delicious $5 milkshake.
The burgers have always been good and reasonably priced for being on the upscale. A nice touch is that everything is served on china as opposed to baskets and wax paper. The fries come in a stainless steel cone looking contraption with the side of ketchup in a ceramic ramekin. A clean, retro, looking atmosphere, I gave myself a red meat reprieve and ordered the Thai Chicken sandwich. Outstanding.
"I gotta know what a $5 milk shake tastes like." -Vincent Vega Â
Now you can find out.
How can you NOT like a place that has Build Your Own Burgers (my other favorite BYOB)? Â Every time I come here, I am totally convinced that it will be the day that I can replicate Kuma's Metallica burger or at least make the World's Greatest Burger EVER part deux. Â I usually get close. Â Even if you don't like BYOB (burger style) there are a lot of other pre-made options that are sure to rock. Â I like that there are different meat options (a couple of different beef options, buffalo, turkey, chicken, etc.) and there are a lot of fancy ass sauces and mayos to add on too. Â The fries are decent, although I wish that the sweet potato ones or the truffle ones would have blown my mind, alas, they did not. Â There are also pretty good shakes here (some with booze...yeah, boyeeeee.) that can top off your lunch or dinner.
The booths are crazy big and comfy and there are several with their own t.v.s so you can watch whatever the hell you want if you are picky like that. Â Â
My only real complaint is that there are only a couple of really good craft beer options and it is in the boat. Â If you are a gambler then this is a plus for you, especially if you have comps...but if you have a husband who can play craps for days straight after eating there, not so much.
*There are usually coupons on their website so check there before you go!
Interesting concept here, but not so sure if it's being properly executed. Â I built my own burger and it was a lot of fun, in addition to being very tasty. Â My friend ordered something off of the menu that came looking very much like a Dagwood sandwich - so tall he couldn't even bite into it and had to eat it with a fork & knife! Â Waitress was very indifferent, but you shouldn't complain about free food, so I won't. Â However, I also probably won't be back, since there are soooo many other places to get a truly terrific burger, particularly if I had to pay for it next time.
Review Source:The build your own burger rocks! Â Added plus is that they have summer shandy on tap during the summer! Â Yelp has buy 1, get one free burgers. Â
- ask for no salt on the fries, otherwise they are super salty
- wait staff is hit or miss depending on the waiter or waitress. Â
- Lobster Cheese sandwich is great
The service wasn't that great. Looked as if they didn't have enough servers because I saw some other people complain asking what the hold up was and it really wasnt that busy. Maybe we caught it on a bad night. BUT!!!! Â The food was great. We had the mac and cheese things to start and they were super good. I ordered the garlic burger and my boyfriend ordered the Kobe. We both really really liked our burgers. We didn't get the special fries because we didn't even know about them until we already had placed our order. But we saw some other people that got them and they looked pretty yummy. For what you get, its well worth the price. The atmosphere is cool and pretty laid back. Good place to grab a drink if you are getting ready to go lose some money in the casino.
If the service was better it would have gotten 5 stars.
I really enjoyed eating here. It was my first time trying a Kobe beef burger and it was really good! They have a ton of different burger options as well as a build your own burger option and the prices start at around $11 and go up from there. All burger meals come with fries as well. The portions aren't overwhelmingly huge so there was nothing to take home for later which in this case I was totally fine with because it is located inside the casino and we where going to gamble afterwards and I didn't want to lug anything around with me. The decor is very trendy/retro, all red/black/white and lots of circles. The service was good but our waitress in particular wasn't the best. I noticed a lot of the other waitresses seemed a lot friendlier, ours seemed to disappear for long periods of time. Overall I would recommend this place and would go back.
Review Source:I added a star because the service is getting better ... I GUESS. But I've been eating the Garlic Parmesean Butter burger....and that is "my" burger. Â It's so F-in good. Â Anywho...truffle fries changed...they cover the fries with white cheddar "shavings" but quite honestly, the old way was WAY better. Â I'm disappointed that they did this. Â The white cheddar over powers the truffle, so there is no point in paying extra for truffle fries if you can't taste truffle. Booo Prime, bring my fries back!
Review Source:I've gone to Prime BurgerHouse a few times and I must say at the beginning they had a "rocky" start (grand openings of restaurants are a challenge!) but I am very glad I gave them a second chance which has lead to me stopping back a few more times.
I like the fact that you have a large variety of build your own burger, they even have salmon and Kobe beef (not sure how "pure" it is but I will say the Kobe beef patty at only $2 more than the sirloin burger is damn well worth it if you're a carnivore). Â They cook the burgers to your liking and there's 2 methods of making them flat top or on the grill (don't worry the staff will ask you). Â
However, what I last ordered blew my mind and made me select 5 STARS - the Lobster Grilled Cheese. Â Let me make the mental image for you - Thick Texas toast, cheddar cheeses, and what seems like endless chunks of lobster meat! meat!
Beer, Wine, and Cocktails are all good. Â The even have Blue Label so that's always nice to see.
Lastly, I'd recommend ponying up extra money for truffle fries or sweet potato fries as the sandwiches/burgers come standard but upgrade you'll be glad you did.
Not bad for a casino restaurant! The burgers are fantastic and there are several different kinds I would try in the future. I doubt I'd drive all the way to Elgin from Chicago to eat there, and won't be going to that casino again, but if I lived in Elgin, I would frequent this tasty burger restaurant. The milkshakes were devine! :)
Review Source:We've been meaning to try Prime since it opened and finally went there a few weeks ago. Â We went on a Saturday night and were immediately seated. Basically, if I wasn't on a strict diet right now, I would probably eat here 7 days a week -- the food here is that good. You have your choice of meats--beef, kobe beef, salmon, turkey, etc. and your choice of buns, toppings, fries, etc. Â So I got a beef burger with BBQ sauce and boy was it good! The fries are really good as well. My wife had a lobster grilled cheese and she loved it. Â They have complimentary potato chips that are really good as well. I was tempted to try a milkshake, but that would definitely exceed my calorie limit for the day. Â Plus, they are very reasonably priced (avg $10 per burger) and the service is really good.
If you bring in a movie ticket stub from a local theater, you get $10.00 off your order which is nice. Just take your ticket stub to the player's club in the casino to get it validated.
I had a GREAT experience here last night!! Â We went our for my husbands birthday, and there were six of us. Â Our server, Jill, was an absolute gem, and she was so helpful. Â A bunch of us did the build-your-own-burger option, so we were kinda high maintenance, and she was very roll-with-the-flow about it. Â She even teased us about it, and I appreciate a waitress with a sense of humor!
We started with drinks--my friends got beer, and mixed drinks. Â I tried their flight of three martinis for $12. Â TOTALLY worth the value. Â These babies are NOT small and they are SO, SO strong. Â So if you're the DD, or you actually want to be coherant while playing in the casino, you might want to skips ordering one of these babies.
But anyway, the food was DELICIOUS! Â The macaroni and cheese balls were really, really good, but my personal favorite of the night was the chili cheese fries I was able to upgrade to with my burger. Â They were phenomenal, and they hit the spot. Â Everyone else was raving about their burgers, too. Â The Kobe beef is outstanding!
The "leaded" banana milkshake was incredible as well. Â I might have stolen a couple sips of my friends'. Â Just sayin'...
So come for the food, but order a drink, and enjoy the wonderful service!
I am so disappointed in writing this review because I really, really wanted this place to be good. Â We have been wanting to go to this place ever since it opened because of its neat concept with "high-end" burgers. Â Yet on a Thursday night, with absolutely very limited business in the restaurant, it took us about 2 hours to eat in this place. Â
We waited at least 45 minutes to get our food which included our appetizer! Â
Now our server Brittany, is an excellent waitress who offered great recommendations for our dining. Â But unfortunately, the problem was the help in the kitchen and the fact that we think we may have seen a manager of the restaurant, but nobody besides our waitress came around to check on us. Â In my opinion, if you are trying to get people into your restaurant, you definitely don't want them to wait about 2 hours while they could be gambling at the casino! Â
Brittany explained that the restaurant is having some growing issues and we definitely experienced that last night. Â My prime-burger was ratre when I ordered it medium well. Â The kobe burger was tender but also undercooked too. Â The side of guacamole that I requested came "brown" but Brittany did replace it almost immediately when it was pointed out.
On a separate side note, how could a bartender with 10 seconds left in a NCAA game, change the channel when customers are watching the TV when the game is going to be decided in the final seconds??? Â But I digress.
Eventually, we will come back to this restaurant to give it another shot because there is a need for it. Â But unless some TLC is put into this place (besides from the hostess and wait staff), this place will not be as excellent as it could be.
Gotta go! Fun decor, good quality food, attentive service and a friendly staff. Went on a Friday and the whole team had their act together. I went with a build your own burger and my two favorite parts were the Buffalo patty and the Parmesan crisp as my "dairy" topping. I expected the Buffalo meat to be on the drier side, but oh no, it was as juicy and tasty as could be! The fries that came with it were hot, yet, nothing special. Overall very good first impression and I'll definitely be back.
Review Source:Upon walking into Prime BurgerHouse you feel almost like you are in the future. It is a very trendy place, lots of circles in the decorations. One of the best parts about the atmosphere is the diner now has an option to watch TV at their table. You have an option of about three channels but that is more than most places let you choose.
The food was great! My husband and I both got the build your own burgers with skinny fries. The fries are good and come with so many options. You can get steak fries, white truffle, cheese, sweet potato, chili cheese, or the plain skinny ones which we got. The burger was perfect. I ordered it medium and it came out medium and smelling so good.
The shakes were also amazing. We tasted the Creamsicle and Creme Brulee. I would recommend trying both of them and maybe even being a little adventurous and trying one of their Leaded shakes (alcohol)
Service was great. Our drinks never reached half empty before our server was over filling them back up. Ordering, cooking, and eating it took 45 minutes total so perfect for lunch hours. We will definitely be back!
Everything was burnt. Even the buns. Avacado is not supposed to be crunchy. Cute waiter. Good onion strings. Horrible food otherwise. I live close and wanted to like it but was sadly disappointed.
Revising my original review (above) because I have given this place a second chance and everything was much better. So I'll upgrade from one star to two. And if it's good again, it will go to three or more. The thing is that other reviews show that the Prime BurgerHouse varies a lot, depending on the night. So you take your chances. Ideally, it's good more often than not, but I'm not sure.
I'm giving this one star, and it's on the basis that I did not get the opportunity to try the food here because the customer service is beyond awful.
Granted, the day we came was Wednesday following the blizzard, but if I'm not mistaken, customer service should be first priority for a restaurant, blizzard or not. Â If you're open, it's because you can cater to your customers, correct?
Prior to arriving, we called the casino to confirm they were open and in operation. We had originally wanted to go to the buffet and were told that it was open, but of course, when we arrived (after a 40 minute drive), the buffet was closed. So...after making a phone call to the casino switchboard to let them know they gave us wrong info (and receiving an 'oh well, not our problem' attitude), we went to Prime. Â We waited 15 minutes before anyone acknowledged us...mind you, this was in clear view of the bartender who saw us standing & waiting there and did nothing to flag down a host or any waitstaff. Â When the host finally greeted us, he gestured toward the bar and the 5 tables they had decided to open, told us they were too full for our party...and to go to the Deli next door.
We left, but then decided to try carry out. Â If we couldn't eat there, well then maybe we could get some warm burgers and take them home, or eat in the lobby (ha). Â So, we went back, attempted to flag the bartender down, and after 10 or so minutes (and after he was done just chit chatting with people), he came over. Â We asked if we could do carryout and he disdainfully told us that there was only one burger available for us to carry out and that if we wanted to do that, we'd have to wait a while.
We were, however, not the only party to be turned away...which made me feel better, but at the same time solidifies my low opinion of the service here...why turn away business when you can open up more tables?? Â So we, like the 12 or so other people who were turned away, stood in line at the Deli to attempt to get something to eat.
We've been coming to Grand Victoria over the years for the buffet, Fox n Hounds (previously what Prime was), and the casino itself, and it has rapidly deteriorated in customer service and in its offerings.
In my opinion, don't attempt to go to Prime unless you're already at the riverboat to play. Â Sad I can't judge the food, but I can definitely say not worth the drive just to possibly have to encounter the same host or bartender we had to.
I hear that Des Plaines casino opening this summer will be amazing. Â Perhaps when Grand Victoria starts losing business to this casino, they will revisit their customer service policies and cater to their patrons the way they used to.
Good burgers. Â Service depends on time of day and who your server is, a little hit and miss but not bad.
Hope you like french fries or onion strips, because you are not able to get any other non-fried side item included with the price of your meal. Â They have wine flights, so this is good. Â The space is cool and comfortable. Â Don't like the obnoxious sparkly red over-sexed uniforms, not exactly your picture of modesty (after all these people are on the clock and don't have a choice).
My first experience was a 4 star, my last experience, described below, was a 2 star: Â
The summary version is that I ordered a well done cheddar bacon burger and said that I had only 30 minutes to eat & pay. Â The burger was served at the incorrect temperature and without bacon, the waitress didn't check back, but I had to eat the food anyway due to time constraints.
The server finally checked in when I had already paid and had my coat on to see how it was, then argued and told me that it did have bacon. Â Well in a burger only restaurant, I want my burger cooked the way I like it and I want bacon on my bacon burger.
How do you celebrate a birthday? Â You have drinks and go to the casino of course! Â Or, as I like to call it, to make your "deposit" into their slot machines. Â
Prime is located on the Grand Victoria casino boat, to your left, as you walk up the entrance ramp.  So why not stop in for some drinks to either A) lesson the later blow on your loss  B)help you make some "sound" decisions on which machines to use
Drinks are very reasonably priced. Â Birthday girl had the martini flight...which were too strong for her....Her loss is my gain! You can choose from 4 different martinis, for a 3 martini flight, all of them a very good portion. Â I had the coffee martini, very good as well. Â
Ample seating, great service.
I liked the decor and the atmosphere, the modern take on the 50's diner is neat and a bit of a departure from the rest of the casino property.
That's where the upside ends. My girlfriend and I waited for sometime to get a table and were eventually seated, I ordered a beer which they were out of (they only have 4 taps, that hard to stay in stock?) and there seemed to warrant a long discussion about trying to get a different one. After about 20 minutes, our waitress came back with my drink and took our food order.
I ordered the Prairie Fire Buffalo Burger with the White Truffle Fries, and the significant other got the Thai Chicken Burger. After about 30 minutes we got our food. I should have taken a picture of my brown and light green mound of food. Both of our meals were absolutely terrible. Both burgers were #1 and #2 as the worst burgers I have ever put past my lips. The ground chicken patty was inedible, with a texture and taste worse than gas station chicken nuggets. White Truffle at prime is code for Parmesan cheese and parsley.
Not only this, When our meals were served, my girlfriend decided to get one of their iced down $12 "cocktails". After sometime had passed, I had heard the bartender complaining that no one had picked up this drink and that he was not going to make it again. I got up, picked up the watery and warm drink myself and brought it to the table.
After over an hour of not seeing my waitress to get another drink, a napkin for my grease sponge of a burger or even to check on us, I had to walk over to the hostess stand to find a manager and waited another fifteen minutes to talk to him, he disappeared again to see what he could do for us, which turned out to be nothing. What a shock, waiting for nothing at Prime.
I spent nearly 3 hours at prime to see my waitress once to order food. Â She was from Russia but she sure wasn't rushin'. Â They had commented they were very busy and sorry they couldn't have had better service. Yet, including my table, there were six total tables. There were four waitresses, a hostess, two managers, six people in the kitchen and two bartenders and still got no help.
I had a $50 check for 2 burgers and 2 drinks and 3 hours of my life forever wasted in this pit of despair.
Prime is a fantastic concept with awful execution, don't go unless you like wasting your money, and more importantly your time.
If you go here...you have to try the KOBE beef hamburger. Â You may think the prices look $$ for a hamburger, but what a burger it is and it's worth every penny and more! Love all the choices for bread, toppings, sauces and cheesee. Â Makes it a one of a kinda type of hamburger. (can also select different types of beef, but who wouldnt want THE BEST- Kobe!!! Â Great fries (and some different variations of them)as well!!
Drinks are marvelous and priced very fairly. Â The lemon buttermilk shake with citron vodka..well..lets say it's "to die for"! Â I had their regular milkshakes as well and they are terrfic and HUGE.
The service has always been great and attentive.
Decor is "upscale modern diner". Lots of red and florentined stainless. Unusual lighting fixtures that I would like at home!
Wasnt very crowded but I think as time goes on and people hear how great this place is, there will be crowds!
ONLY DRAWBACK is that I wish they had a stand alone restaurant not affiliated with a casino. Â It would stand alone very well in the right location of the suburbs.
A sexy more adult spin on the ol' soda fountain scene. It's fun, unpretentious, and unique with hip drinks, alcoholic Milkshakes, provocatively dressed servers, and over-the-top burgers made of only the absolute finest ingredients.
Despite it's riverboat casino location, I really just love the concept of this place! Maybe because it's so different than the norm or that they try to take casual classic American dishes nearly everyone loves and spare no expense in making them as best as possible ...or perhaps its all the subtle sexual innuendos steering the vibe to a more saucy and risqué adult feel (subtle enough to still be good for kids at least during reasonable hours). I don't know but I'm definitely a fan.
If you go, know whatever you order it will be over-the-top! They have at least six types of fries. 13 or more types of alcoholic (leaded) and non-alcoholic (unleaded) milkshakes that come in glasses that must be at least a foot tall and with a mammoth straw to suck it down. Every burger on the menu is a complex creation such as the Drunken Bull (from their menu... a Kobe Burger with Sauteed Mushrooms, Caramelized Onions, Crispy Prosciutto, May Tag Blue Cheese Cabernet Reduction on Grilled Pretzel Bun). Never fear, if you like your burgers simple or just want to make your own ultra burger creation, the build-your-own menu (only shown in the Magazine Menu) is beyond words and virtually allows you to build any burger you want and I do mean virtually ANY burger! The menu doesn't even show all the options of which I count 6 patty types, 7 different buns, 4 versions of the standard condiments, 8 cheeses, 8 sauces, 4 dressings, and at least 12 additional toppings. The meat is ground fresh daily on their on site butchery and no worries about your religious beliefs on charbroiling vs flat top grilling; it's your choice.
Like I said, I really love the concept of this place. So why only the three stars? Well, I've been here three times and they have yet to cook the meat as ordered ...even upon sending it back! I mean really...if your ENTIRE concept is centered around high-end burgers a basic element of that is being able to cook 'em right! PLEASE... I asked for rare+ and got well-done! Funny, as that was on the re-order, the original came out medium! Management did graciously take it off my bill but I personally would have been much more interested in just getting any awesome burger the way I wanted it.
Still, I will try Prime again and if you're OK with the riverboat casino scene and all that goes with it, I would recommend you try this place out; at least once if nothing else just for the experience.
If you do go and create your own personal ultimate burger, send a note or message with your bad-a__ creation and let me know how it was. And don't forget the name ...you know every legendary burger has one!
Stopped in last night after a poker session and was promptly seated at the bar where I started with a Bell's amber ale, After reviewing the menu I started with the ceasar salad which was very fresh with cut yellow cherry tomatoes and a excellent dressing all mixed together. My entree was the surf and turf burger that was possibly the best hamburger I have ever eaten. The Lobster tail was very fresh (i ate that seperate from the burger) Comes with a melted butter cup and a side of fries or fresh veg's. The burger was very tasty and done just right (medium) Very friendly staff and IMO very decent pricing. Pretty good beer selection, only wish they had a few more offerings like Three Floyds Alpha King, Surly Furious and Dogfish head on tap. I will definitely be back to try another burger. Burgerhouse is way, way better than burgerbar in vegas.
Review Source:A unexpected weekday lunch followed by a little gambling. Â Well at least I can say I enjoyed the lunch!
The layout and decor are modern clean and nice. Â Very Vegas-esque is right. Â I wasn't sure what the point was to have the TV monitor on at the table. Â I guess maybe for sports, but watching the animal channel without sound just didn't do it for me.
The menu was broad enough for a place that specializes in burgers. Â We ordered the onion strings, I had the drunken bull, and shared a salad. Â The burger was cooked perfectly and was huge! Â Everything else was very enjoyable. Â I was eyeing the delicious sounding shakes, but did anticipate wearing my pants for the rest of the afternoon, so I had to pass. Â
I'm purposely writing this review about the service. Â Things go wrong, everyone knows that. Â What I like is when I am warned up front that things aren't right. Â What appeared to be a manager sat us and took our drink orders and explained they were short handed, I appreciate that honesty and made an effort to keep things simple and order quickly. Â In the middle of service it appeared that reinforcements were in and we were served by another woman. Â Together they did not miss a step and I was impressed. Â There was an issue with one of the salads we were served, it did not have all the described ingredients. Â The salad was removed from the bill. Done!
Great experience, good food, nice atmosphere. Â If only lady luck was smiling that day....oh well!
While I am not normally one to comment via the Internet, I found this to be as opportune time as any.
I went to the Prime Burger house in Elgin IL, while I was visiting some friends. While I was there I thought I would be walking into another sub par burger establishment, and I am confident enough to say I was wrong.
The Decor through me, I was intrigued and loved the rich reds and the sparkling metallic, the place adds spice to the bland tones of the rest of the casino. The silverware was also something I thought was so unique I loved it, while one woman be hind me complained about it being too heavy, my only words were maybe hit the gym...
The food was great, I was with a picky eater and even they were happy. I had the Drunken Bull, which is made with a Kobe Patty prosciutto, blue cheese, onions and mushrooms. It was truly an incredible Burger, I was informed that they grind the beef fresh. I would rather wait for a great meal then complain and have something resembling fast food, and who in their right mind would order a burger well done, that's simply disgusting. The burger was juicy and full of flavor, I ate all of it and have plans to return soon.
My picky friend ordered the organic chicken breast, which I was happy to see. It came out cooked to perfection and she also ordered it sans bun and with onions and peppers on it. She loved, it and that surprised me.
The waitstaff was friendly, and very attentive. My glass was never empty. The female manager was charming and stopped by to help with our order, which I'm glad she did, her suggestion in choosing the sweet potato fries topped off an already superb meal.
The menu was hip and looked like a magazine, and not some grimy piece of plastic. I l personally loved the edgy appeal.
This is a great facility for adults to meet and great over a great meal and great drinks.
Been meaning to Yelp for a while, so here is my first review. Â There is one caveat- Prime had been open for just one week at the time when I dined there.
Prime is a classy burger bar located in GV Casino; the decor is striking and modern, in shimmery red and black. Â I was greeted by not one, but three hostesses who sat our group of six in a huge booth. Â The seating is comfortable and spacious.
Rather than writing a lengthy review, I will just list my thoughts.
Positive-
The food is great! Â There are hundreds of possible combinations with all the options to build your own burger.
Waitstaff was very friendly
Classy decor
Great seating
Prices are reasonable
Negative-
Drinks took 20 minutes to arrive
Appetizers took another 10 minutes (30 total)
Food took another 25 minutes (waited nearly an hour for a cheeseburger)
Neither waitress or supervisor were able to split the check properly
Conclusion-
With great food and caring staff, Prime will be a great place once they get the routine down. Â Gambler or not, if you are looking for a great burger consider going to Prime. Â Just wait a few months before you go.
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