Qdoba Mexican Grill

After my bad experience here a few months ago, I was contacted by the manager. She sent me two tickets for free entrees and I used one tonight. Four stars for the attentive management and a great vegetarian burrito.

The staff has some unsanitary habits.  I saw them vacuming a table top.

Qdoba frustrates me.

Yes, I prefer it to Chipotle (I find their food to be bland and overpriced at best - not even their hottest sauce has any real kick to it). Qdoba has healthier alternatives (hello, whole wheat tortillas and delicious veggies!). However, this particular Qdoba seems unfriendly and out of touch.

The thing that sticks in my craw the worst is that the staff simply doesn't seem to give a darn about their customers. Example: I ordered the Craft 2 with the nachos and a cheese quesadilla. Normally, the quesadilla comes with pico de gallo inside and sour cream and guacamole on the side. Not of that showed up on my plate. Confused, I asked where the missing ingredients were. I was told, "Oh, the small one doesn't come with anything." When I pointed out that information is missing from the menu and all signage, the employee shrugged - and offered to sell me some guacamole for $3.99. I think not.

I've also had trouble understanding staff for whom English is not their first language.  

This example is pretty indicative of what I experience there on a regular basis - yet I keep going back. Maybe I just don't want to believe that a place with such good food could have such crap service.

Update: After writing this review, the manager reached out to me and apologized for my customer service experiences at Qdoba. She promised to speak with the staff and even mailed me vouchers for free meals. I really appreciate her going above and beyond to rectify a situation!