Red Robin Gourmet Burgers

We attempted to eat at this Red Robin location on Friday. I was looking forward to watching the Cardinal game while enjoying a burger and bottomless fries with my family. However, after being seated and waiting for over 5 minutes (yes I even used the stopwatch app on my phone) we still hadn't seen a single server. It would be understandable (though not entirely excusable) if they had been busy, but we were one of maybe 4 or 5 tables in the entire dining area. At that point, we got up and went to the St Louis Bread Co next door (which was great btw).

Understanding that employees get breaks, it did not help to see a group of 5 employees hanging out on the patio as we left.

After placing our order at Bread Co, I walked back over to talk to the manager of RR (Jim) to tell him of the atrocious LACK of service, and that we would not be back for quite a while (if ever). It had been some time since we had tried Red Robin, due to receiving poor service in the past. This experience only went to reassert that RR should remain OFF THE LIST.

Wow, they wen't from being terrible to being amazing! The food was so much better on our last three visits so I had to come tell you all. The Spinach Artichoke appetizer is back-gotta get that. I inquired as to what happened because we were so turned off from the place that we haven't gone back until recent. I was greeted by the new manager. She has really turned that place around, as evident by a now busy parking lot. If you had really bad experiences there in the past, you might want to give them a second try (try the medium rare for hamburger, tastes yummier, I think).

Love the appetizers and burgers plus the bottomless fries. You can't beat that.