Sands Ocean Club Resort

CAUTION!! They make you pay upfront for the entire stay when you check in!  And I now know why!! I travel for business and have to say that this hotel was seriously the most disgusting, dirty, smelly place I have ever stayed in! If I could leave a '0' star rating, I would! When I saw and smelled the condition of my room-I went down to the front desk, asked for the manager hoping that a room change would help. They showed me a couple of other rooms, which unfortunately was not making the situation any better. I then asked for my money back--realizing I needed to find another hotel-PRONTO!! That was when I was told I would not get my money back.  
I'm just saying: If you are going to Myrtle Beach--do yourself a favor -- LOOK FOR OTHER ACCOMMODATIONS!

Is this place for real?

Ok, let's talk about the room first. It was outdated, faded, and really disgusting. For what we paid, you would think that they would have enough money to update things. It was also extremely loud - people running up and down the hallway all night, and you could smell the cigarette smoke sneaking in under the door.

Now, the service. The reception desk was always extremely busy because they run several hotel buildings out of 1 reception location. It was almost like a line at Disney World. Also, on day 2, we found out that our room had been double-booked, when another family came into our room (while one of my friends was in the shower, and the other was in a towel, no less). After calling the reception desk to figure out what happened, the manager told us that it was our fault, and that we shouldn't have been in that room. Apparently, they had accidentally given us a suite, but how were we supposed to know? The manager was very rude to my friend and to the family that they sent to our room (luckily, this family was really cool). I guess they must have missed that chapter of business management where the "customer is always right." Or maybe they don't teach that at DeVry?

As compensation, they gave us $50 on a "hotel money" card. So, we decided to go out to dinner at one of the hotel restaurants, only to find out that the bad service continued there. Our server just stared at us, did not greet us, and refused to give us drink refills.

Please stay somewhere else when you come to Myrtle Beach. This hotel made me not ever want to return to Myrtle, but I'm sure I will eventually.

Oh Sands....I have such good memories of this place but if you don't upgrade....people will really stop coming.

It used to be really nice here but now its just, not. Staff is nice though. They have a spa and a restaurant and tiki bar and lazy river on-site, but nothing could make me go in that water, lol! Warning, the tiki bar will play "margariteville at least 100x a day." Don't plan on sleeping in!