CAUTION!! They make you pay upfront for the entire stay when you check in! Â And I now know why!! I travel for business and have to say that this hotel was seriously the most disgusting, dirty, smelly place I have ever stayed in! If I could leave a '0' star rating, I would! When I saw and smelled the condition of my room-I went down to the front desk, asked for the manager hoping that a room change would help. They showed me a couple of other rooms, which unfortunately was not making the situation any better. I then asked for my money back--realizing I needed to find another hotel-PRONTO!! That was when I was told I would not get my money back. Â
I'm just saying: If you are going to Myrtle Beach--do yourself a favor -- LOOK FOR OTHER ACCOMMODATIONS!
Is this place for real?
Ok, let's talk about the room first. It was outdated, faded, and really disgusting. For what we paid, you would think that they would have enough money to update things. It was also extremely loud - people running up and down the hallway all night, and you could smell the cigarette smoke sneaking in under the door.
Now, the service. The reception desk was always extremely busy because they run several hotel buildings out of 1 reception location. It was almost like a line at Disney World. Also, on day 2, we found out that our room had been double-booked, when another family came into our room (while one of my friends was in the shower, and the other was in a towel, no less). After calling the reception desk to figure out what happened, the manager told us that it was our fault, and that we shouldn't have been in that room. Apparently, they had accidentally given us a suite, but how were we supposed to know? The manager was very rude to my friend and to the family that they sent to our room (luckily, this family was really cool). I guess they must have missed that chapter of business management where the "customer is always right." Or maybe they don't teach that at DeVry?
As compensation, they gave us $50 on a "hotel money" card. So, we decided to go out to dinner at one of the hotel restaurants, only to find out that the bad service continued there. Our server just stared at us, did not greet us, and refused to give us drink refills.
Please stay somewhere else when you come to Myrtle Beach. This hotel made me not ever want to return to Myrtle, but I'm sure I will eventually.
Oh Sands....I have such good memories of this place but if you don't upgrade....people will really stop coming.
It used to be really nice here but now its just, not. Staff is nice though. They have a spa and a restaurant and tiki bar and lazy river on-site, but nothing could make me go in that water, lol! Warning, the tiki bar will play "margariteville at least 100x a day." Don't plan on sleeping in!
Got stuck in Myrtle Beach during the January 2011 winter storm ... This hotel came up as one of the cheapest in Expedia, with 3-stars. Hotel was not impressive -felt outdated, and a stale smell. Staff was friendly, including the front desk, bartender, and ran into the owner at the bar for an impromptu karoke night. Rooms were okay, carpet needs to be cleaned/replaced. The hotel is clearly going through some renovations - the vanity/in-room furniture was updated, and looked out of place. New paint and comforters were being updated around the hotel as well.
Review Source:We had never been to Myrtle Beach before and decided to go on our honeymoon / anniversary weekend! Â We thought that "Sands" and "Resort" being in the name meant staying in luxury; but it really meant overpriced and under-quality.
Personally, I've been at nicer La Quinta's. Â This place was very pricey, rooms were questionably clean (bleh). Â The cupboard doors in the tiny kitchen and bathroom areas were more worn and crumbling than I ever let my trailer park rental get when I was a teenager, for crying out loud.
The most shocking part for me was that the broadband Internet access is more censored than in China. Â Seriously, I kid you not. Â This is an oceanside resort with less than 10 children in the whole place...in a town that has strip clubs...in a hotel that allows smoking in the lobbies on all floors and the inside "21 and over" bar...but you can't even get to half of the Internet! Â I mean, I wasn't looking for anything 'hardcore', just trying to update a client's website and check a few others I belong to...nothing, nadda. Â More restricted Internet access than at Disney. Â
The hotel desk's response, "Sorry, you'll just have to deal with it." Â Rudest front desk person I've ever encountered at any hotel, by the way. Â You'd think for nearly $200/night I'd get more than a friendly bellhop. Â :(
Did a little bit of research on the part of the Internet that's not blocked, it seems they are not actually a part of the world famous "Las Vegas - Sands" resort chains (ticker "LVS")...it's a cheap knockoff. Â :( Â Too bad, it was recommended by a friend but not a good friend...lol. Â Live and learn.
I jogged up and down the beach for about a mile each way...unfortunately if you want to stay on the beach in Myrtle Beach, this is the only place with restaurants and bars for miles. Â Having been to Myrtle Beach, it's not worth it in my opinion. Â Give me Hilton Head, Isle of Palms, Charleston...or those great Florida beaches that know how to do things right!
We had a good anniversary anyway but sheesh...Internet censorship, worn furniture and carpet, inadequate parking, rude front desk, and not one quality restaurant in the whole resort...really?
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