I would have given this restaurant at least 4 stars if we had been able to keep the same server we began with. The experience here was seriously like an episode of The Twilight Zone.
My boyfriend and I got there a little earlier than the other two we were meeting. Our server was nice and brought our drinks out promptly. Right before our two friends met up with us, he explained that they were rotating tables and that "this young man" would be our new server. The new, younger server joked, "You guys will like me a lot better!" He was DEAD WRONG.
Once our friends got there, they ordered waters. It took twenty minutes and two times asking again for him to bring two waters to the table.
The first time he wrote our orders down, he did not write mine down. I ordered a cheeseburger. Instead of asking me how I wanted it cooked, he went right to my boyfriend for his order.
This server came back at least three times in the following half an hour, rechecking our order because the "computers were acting up."
I ordered another beer. It took ten minutes to get to the table.
Our two friends received their food first...which is odd because usually they bring everyone's food out at the same time. He asked for a certain side dressing which took 30 minutes to get to the table.
My boyfriend received his food 15 minutes later.
I received my simple cheeseburger 20 minutes after my boyfriend's food came out.
Our server was apologetic but I couldn't even make excuses for him.
Our first server (the older gentleman) came over to apologize, saying, "If I had known it would be like this, I would've remained your server. I've changed your bills VERY accordingly and please let me know if there's anything else I can personally do for you."
We ended up only paying for our drinks which was nice of course, but honestly deserved. I would understand a little bit of hectic-ness, especially for a Saturday night, but there were no more than 10 tables while we were there. We will probably never go back to this establishment again.