Aloft Nashville-Cool Springs

My wife and i have stayed here multiple times. we've also brought our younger children and we've always had exceptional and friendly service with every staff member!

The rooms are minimalistic designed, are always clean and have great showers!  They fixed the sunlight coming through the shade issue! (Nice fix!!)

The courtyard is an awesome place to hang and located between the bar/lounge area and the indoor heated pool area. They have a better than average workout room, free pool table and nice bar/lounge area too.

They don't have any full breakfast options but there are a ton of options ALL AROUND the hotel. Another cool feature *each room has a box that allows you to plug in outside entertainment (laptop, Xbox, etc) and put on the rooms tv!

Highly recommend if ur in the area on business, traveling with family or want a fun night away.

Thanks aLoft!!!

Ok, this place is chic, modern, and European-style cool. The service at the front desk is super helpful and young. The rooms are pretty decent, but the breakfast and food services was kind of weird. There was no official line to order things and no way of checking who is picking up foods/drinks that are nicely displayed on the first floor. Looks cool, but not very efficiently run. But honestly for the great rate we were staying out, I don't think we could ask for more. Would come back.

There are plenty of complaints on here about no free breakfast, overpriced snacks, & no ice or vending machines anywhere, so I'll just move on to my experience.

Walking in I had a good first impression of this hotel. Hip trendy lobby & bar, & a slight European style to the room, like a glorified ikea showroom. The lady who checked me in was nice & courteous. But as soon as I went to bed the air conditioner turned on & sounded like a jet engine. It was so unnaturally loud the people staying in the room next to mine told me they heard it through the wall the next day. As tired as I was I just turned it off to sleep. A little after that I started hearing more broken fan noise that honestly sounded like a dying cat. I thought it was the air conditioner again but after checking I found it to be the refrigerator in the room. So I turned the air back on to drown out the fridge. I had a horrible night sleep, which to me is the biggest thing that matters for a hotel after customer service. I can tolerate a lot & figured I'll just tell them in the morning.

Since I was only staying one night I went down to the lobby to let them know what happened as I checked out, thinking I would get some sort of compensation or voucher, anything for my bad experience. The employee in the lobby turned snobbish after asking how my stay was & did not offer me anything. He didn't write anything down or tell anyone to check the room out. He just dismissed it as if I was lying.

It's a decent hotel for the price & I'm sure I had an isolated incident, but customer service is everything. I only stayed one night & will not ever stay there again unless I am contacted & compensated for my bad experience.