Steak & Shake

We usually go to S&S at least once when we are in Indy.  Lorenza ordered her standard Frisco Melt with a side of beans.  I ordered one of there new spicy chicken pepper sandwiches, forgot the name.

When served I asked for Frank's Hot Sauce.  When I went I went to apply it I discovered I had the Hamburger version!  I very rarely eat red meat, but being hungry ate it and found it to be delicious!

As I devoured the burger, I noticed Lorenza grimacing as she took a second bite of the Frisco Melt.  She stopped and deconstructed the sandwich too discover a very over cooked and dry burger in side.  We called the server over and asked if the had a new cook.  No she said and agreed to sandwich was unacceptable.  She quickly replaced it with one which delighted my wife.

The manager came over and apologized and took the charge for the Frisco melt off our bill.

Compliments to addressing a potential disaster.  My biggest question is how did this shoe leather quality sandwich get passed an experienced chef.  Mistakes happen, but there is no excuse for this sloppiness.  Steak and Shake risked the possibility of losing a long time customer.  Good customer service saved it!

The service is decent and friendly. The prices are a little higher than what I am used to in a more causal restaurant. However, the food is good, the shakes are delicious and the staff is friendly.