I so wanted to love this place. Â I had heard great things and read the reviews, so we decided to try it on a special occasion. Â What a huge disappointment! Â The restaurant was pretty empty so we were seated right away. Â Things went south after that. Â Our server didn't take our drink order (not even water) for over 5 minutes. The soda was completely flat, so we asked for bottled soda from the bar. Â The waitress actually rolled her eyes and huffed at the request! Then left for another 10 minutes
We weren't asked for our orders for nearly 20 minutes - even though we tried to get the waitress's attention and the place only had maybe 3 other small parties.  She was too busy gabbing with the other wait staff and the cooks.  Only when we finally got a chance to order did she mention they were out of beef. Yes, out of beef!  That would have been nice to know when she handed us the menu. She stood there tapping her foot and sighing heavily as we tried to quickly order other items  - but in retrospect should have cut our losses and bailed.  It took an additional 25 minutes to get our food.  Now, if it were really busy I could see why it would take so long for a children's meal and sandwiches for 3 adults, but how frustrating to watch the staff gossip with the cooks on the line - yes we could hear it all - and then have our food arrive cold and the orders completely messed up.  Even my little one thought it wasn't very good and asked if we could go somewhere else.
The waitress was really upset that she had to take back the undercooked chicken and ask the kitchen for HOT fries. Â I mean visibly upset - like angry! Â We told her to forget it and were getting up to leave when the manager appeared with a great attitude and desire to make things right. Â I really appreciated how professional and courteous he was, but frankly, it was too late to make anything right. Â
We left and - I kid you not - drove through McDonald's on the way home.
We always get great service here. Steve was no exception. I had the crab cake appetizer and the cedar plank salmon with asparagus instead of the green beans it usually comes with. It was a delicious meal - one of my favorites. My fiancé had the delmonico bison of which I had a bite. It was mouthwatering! If you're in the Clay Terrace area don't pass up Ted's!
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