The experience here was greatly tarnished when the Creme Brûlée was delivered sans the promised "sizzling sugar." When I complained the desert was "cold" I was told the blow torch was out of gas! Translation: Serve it anyway and hope he doesn't notice. The handling of the issue was unprofessional and insulting. The economy has hit Manchester hard enough. This attitude won't help fill the hotels and other restaurants. It will only create yet another empty storefront.
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