Wolfgang Puck Express

While traveling on October 3rd 2012 with my elderly mother in a wheelchair, passed Wolfgang Puck Express on way to gate.  My mother wanted to try one of their pizzas, so with plenty of time to spare I ordered one for her, this was at 12:56 pm, the height of lunch time.  Was told it would be about twenty minutes, no problem.  Came back twenty five minutes later and the pizza hadn't even been started.  Line chef was too busy making salads and manager just managed to roll in (really, at the height of lunch service) while I was standing there with my mouth agape at the news that they hadn't gotten to it.    At this point, the no problem was a big problem, didn't have another twenty minutes to wait to get a pizza and eat.  I can only give this restaurant an Eek, Me Thinks Not since there was no food and my mother ended up with no lunch.

Today was not a good day for the Puckster and his staff.

2 bloody mary's. An easy, seeingly fast order. BUT, the bartender couldn't explain the difference between a single and a double when I asked how big the glasses would be. I finally gave up and said just make it a single. Then she asked if we wanted "celery or anything" in the drink and before we could answer told us she didn't have any of that stuff ready.

Hmm...it's 11:30am. The airport is open. You are open. Isn't part of being open being ready to serve customers? A few olives speared on a stick doesn't seem like too much to ask when it's almost noon and for $7 a whack.

Weak drink. No garnish. Bad bartending.

Booooooooooo!

On my way for a flight out of Indy, I wanted to grab a quick bite before my six-hour flight.  I noticed Puck's first, but wanted to check my selections and then order.  Took longer than I realized, but more on that below.

The hot dog place looked okay, but nothing really grabbed me.  There's a deli nearby, but the counter staff seemed put off that I wanted to decide on a place to eat before ordering from them.  At the end of the terminal lay a Starbuck's and a Coldstone Creamery, but those aren't good for lunches.  I headed back to my gate, and went into Wolfgang Puck's.

I sat down, and the waitress was over almost immediately, even though the place had about twenty other patrons there.  I ordered the Bacon Avocado sandwich; the waitress suggested the Caesar salad, which I also ordered.

Then, I noticed the time.  My flight would board in ten minutes, so I really had to dash.

I called her over, and she brought the Caesar immediately, then packed the sandwich in a carry-on container.  She even brought a cup of soda for me to take on the plane.  Made the boarding line with a couple of minutes to spare, thanks to her speed.

The price was a little high, about $20 for soda, sandwich and salad, but airport food is pricey.  The food was very good, not fantastic, and for an airport a really good value.  The food did what it should have, which was feed me for my flight.  A solid three-star performance, which is actually better than most airport restaurants.  What earned the fourth star was the service from my waitress, Tracy.