Before I start I would like to add that my first job was in a restaurant and I have a soft spot/understanding for what it's like. I always tip 20% and for great service I tip more.... I ate there the other night with wife and friend. The place wasn't busy (about 10 tables open). We were told it would be about 5-7min wait to be seated, which was fine, we weren't in any hurry and the empty tables were probably just from being short staffed. After waiting 12 minutes we were approached by the manager but we told him we were fine and we think we are being helped. After a few more minutes we were finally shown a table, but that was after the greeter forgot about us and sat another party that walked in after us (with 3 people just like my party). Whatever... that person must not be the brightest. We sit down and then I notice that another 7 or so minutes have passed and we haven't even met our server. The manager comes again but doesn't fix anything. Just says oh ok and walks off in another direction. Our server finally comes, introduces herself, apologizes for the wait and then walks away.... wtf, can I get a drink? 5 minutes later (yes at this point I'm looking at my watch) she takes our drink order. After another 7ish minutes I get my beer. Did I mention they aren't busy? I've been at this place for about 30 minutes and haven't even got a drink. SMDH! She comes back with our drinks and takes our order. I help her out and order apps and our meal so she didn't have to come back until the food was ready. The food came out at a quick pace... Except we got half our apps and didn't get the other half until 5 minutes later. Last time I checked we are supposed to get it at the same time. Maybe that only applied when I worked in the food industry. Good thing we were hungry because we only had a few minutes to eat our apps before our meal was brought to us. Which tells me our server was sitting on her ass while our apps sat on a counter in the kitchen. Food was fine. Everything tasted great. But if that place wasn't called Applebee's it would have went out of business a LONG time ago. I will NEVER go back and support that place until they get new management. It is obvious the staff doesn't care about their job or the name they represent and that is a direct reflection of the management. The end.
Review Source:Food was average, servers were friendly and the building was reasonably clean for ahving been open for two hours.
The service was just terribly slow. Â Even something as simple as getting a refill was painful. Â It was as if the staff just didn't possess the mental capacity to run a restaurant. Â Being a good customer, I did help them out... I drank my drink extremely slow and stretched it thru the entire meal, I gave my credit card without the bill to save her the trip and I didn't order desert. Â
There was one thing I caught on the way out--I think I know what the core of their problems are, the catalyst of their tanked morale, the lowest common denominator of the entire organization... they haven't selected an employee of the month since Feb 2010... I bet that one lonely worker who spent her entire life trying to be somebody in the world of Applebees and getting shot down month after month is probably pretty pissed off! :S