BGump's 101 Restaurant & Lounge

looks like they are closed for good.

We had our monthly 'dinner club' outing at BGump's last Friday night.  We did have a large group - 13 people.  For me, it was one of the worst dining experiences I can remember.  Our waitress was nice, but wasn't very good.  She wasn't around frequently enough to check in on us.  Drinks took a long time to come out.  Bread was finally brought out after people had already gotten their appetizers.  We got there at 6:30, finally placed our dinner orders around 7:30 and never got our food until about 9:00.  Then after 1 1/2 hour wait for our food, I was told they were out of meatloaf - after everyone else had been served.  The owner asked me if he could bring me something else, like a steak.  I told him I'd have the pork chops.  15-20 minutes later he brought me a steak anyway, saying they didn't want to make me wait too long.  Never asking me if I was ok with that or how I liked my steak done.  So I cut into a steak that was on the rare side of medium rare, when I prefer the medium side.  So I ate a couple bites and put it aside.  He stopped out later and asked how it was and I told him 'not so good'.  So he asked if I'd like a free dessert.  When I declined he ponied up a free round of drinks for the table.  Luckily I wasn't charged for the meatloaf/pork chop/steak.  A few others in our group said their food was cold.  But to be fair, there were others that were very happy with their food.  The owner apologized and made excuses about a large party they had in their banquet room and hoped we'd give them another chance.  Not my problem and I won't be going back there until they change owners again in another few months - which based on most of the reviews I've read, I can only assume is inevitable.

First let me say it was nice to have a reservation on New Year's Eve for a party of five & had a comfortable table by the fire in the bar area.  Our server was very pleasant, but lacked much depth on knowledge of the menu, and as our meal progressed waitressing skills in general need improvement.  The surf & turf was good, the filet nice size cooked to perfection although the lobster a tad bit too long. Two gentlemen each enjoyed the sirloin, cooked nicely with good robust flavor.  I ordered the small ribeye med-rare & it arrived less than rare, cold & just for a visual the fat, tallow was not even melted.  This easily could have been rectified if the waitress would have checked back to our table.  She delivered our food, took additional drink orders & didn't come back until the other four diners were finished, only to deliver the beer she had "forgotten???' That was my first chance to bring to her attention, that I was unable to eat my dinner. She said oh, did you want to see the manager???? At that point I was just plain hungry, but everyone else was done eating. My husband suggested, maybe at this point an appetizer would be quicker than trying to cook & eat another steak, so she put in an order for the chicken livers.  They came & were quite good, but not the steak dinner I started with.  The waitress brought the check and seemed proud to let us know that the steak had been removed (thought that would be assumed since it was not touched) and the livers were on the house.  The manager breezed past to say everything good here tonight, obviously knew nothing about my experience. At that point I just let it go.  He was very friendly to obvious regulars as was the chef. This is a bit of a turn off when they are not aware of obvious problems around them in their dining room. Good luck to them, but like a previous review they have some training to do with staff & a look in the mirror themselves. This could be a good place & will give them a second look at some point.