Worst experience with a Marriott in my life. I was stranded in Chicago because the airport got shut down for a night. Their service was horrendous. When I booked the room, I requested a pak-n-play for my 1-year-old daughter. They said it would be in the room when I got there. I asked about it at the front desk and they said that it wasn't there yet, and that they would send one up. After a half hour, it still hadn't come. So, I called to ask again. It took another half hour to get it.
In addition, I ordered room service and had a bug in my food. When I called about it, they did little to make any amends. They made me another meal, and that new meal was cold and of poor quality.
When checking out, they didn't even ask how my stay was. I had to tell them about the problems that I had been having. They said they would comp my room service. After I got an email with the receipt, I found out that they still charged me for my room service.
It was a terrible stay after a long day of traveling/delays.
This may have been the best chain hotel (airpot or no) I have ever stayed in. Â Everything was perfect! Â The information on the website led me right to the shuttle across from the Hilton at ORD. Â The shuttle driver was super courteous and helpful. Â The front desk staff went above and beyond to accommodate all my requests across my 3 rooms. Â The amenities at this hotel for Platinum guests were amazing... fresh fruit (real, fresh, bounteous), wine, Haagen Daas ice cream, it was really quite amazing. Â The rooms are HUGE! Â You could easily have 3-4 people stay in a room and still be ok. Â We had 2 double beds and a sofa bed. Â If you put one each in the double beds and a couple in the sofa bed or vice versa, it would be fine. Â The sofa bed is in the living room, which is really a ROOM! Â There is a door for the bedroom and privacy doors to lock off the parts of the bathroom. Â The entire room was laid out very well. Â They have a nice sized fridge and coffee machine. Â They also have a sink in the mini kitchen. Â There was a very nice desk and executive chair to get work done and the internet connection was super high speed. Â The TVs in both the bedroom and living room were high quality and the channel selection was great for sports. Â Speaking of sports, for the National League Wild Card playoffs, they had a 20 foot bif screen set up in the lobby with surround sound. Â This was awesome as all my friends could watch in comfort and not all try to watch in one room. Â The bar downstairs was nice, but the prices were downtown Chicago prices for beer/wine (a little steep.) Â
I was surprised that there is a casino in walking distance and you can also walk to a great breakfast place named Pancakes Eggscetera. Â There is also a sports bar just down the road called the Ram. Â
The gym is very nice with 4 or 5 treadmills, ellipticals, weight machines and bikes. Â The treadmills have TVs built in and also connect seamlessly to your iPhone or iPod. Â The pool was a normal pool with a hot tub.
The shuttle service going back to the airport was right on time and the driver very courteous. Â
The staff throughout the stay was great and I would stay here every time I come to ORD.
Thanks!
First problem -- we made reservations at the other Marriott O'Hare hotel immediately upon receiving notice of the Oral Boards date (held at that hotel). Â A few days before we left, they called and informed us that we had been moved to the Marriott Suites Hotel due to some "mix-up", which they claimed would not be a problem for the exam because there would be a continually running shuttle between the two locations. Â That was a lie -- we were lucky if the shuttle showed up once every half hour. Â Fortunately we found this out the day before the actual exam.
Second problem -- the room itself was shabby and not very well-cleaned. Â There was still hair on the bathroom floor. Â The telephone did not work. Â There was an actual hole in the bed sheet. Â The upholstery was stained and worn. Â The whole place could have used a major upgrade.
Third problem -- on checking out we received and paid a bill for 2 nights plus snacks -- all correct. Â Our credit card, however, was charged an additional amount (about 2/3 of the bill we received). Â When I called to have this rectified, I was told that the room charges had been split between the two of us (husband and wife) and we had been charged separately for the room despite the fact that we had never received a second receipt or been told that this was being done. Â The room amount on the bill we did receive did look low; however we had been told that we were being given a reduced rate to make up for the fact that we had been moved to a different hotel than we had booked at. Â It's not worth our time to keep fighting the charge; however we will not being staying at any Marriott again.
So, in summary:
Forced to stay at wrong hotel due to their error.
"Continual" shuttle we had been promised was not reliable in the least.
Room was dirty and shabby.
Charged extra for a bill we never saw and that they refused to reverse.
STAY AWAY
Great service goes a long way and this place has plenty of it from the front desk to room service very proffesional JW Marriott sr. would be proud of this location. just 2 blocks from the train blue line  that will take you downtown and a free shuttle to ohare airport  great for bussiness and family clean and secured area  with a gym and a pool also close to rivers casino 3 blocks away yayyy ..
Review Source:What an awesome airport hotel! I was impressed that something this nice was so close to the airport. The rooms are very spacious, and you can definitely spread out, though I'm sure most people don't stay for more than a night or two (I only stayed for one night on two separate occasions).
The shuttle that goes between Marriott and O'Hare comes every 20 minutes starting at 5:05 am, which was good for my 6:45 am flight. Thankfully, Marriott was smart and branded their shuttle well as it was a madhouse at the shuttle pick-up area at O'Hare when I arrived on a Thursday night. In addition, this shuttle goes to Marriott Suites and the Marriott hotel. Indeed, they are two different places and most people held up the shuttle because they didn't know which place their reservation was at. Be smart and check beforehand.
The staff was very nice and helpful, and I even got a free breakfast out of it, though I believe this was because I was staying on rewards nights.
The hotel is about a 1/3 mile away from the Rosemont CTA station in the likely case you are traveling into the city. This was just the perfect distance for me as I was meeting friends in the city (and laughably going to another Marriott; I'm kind of a fanboy).
Unfornately, my stays were too short to check out any other hotel's other amenities but I know there is a gym and a pool. This'll be a good choice if I decide to come back through O'Hare in the future.
I expected the worst prior to arrival. I saw a few airport hotels that left much to be desired. My event was at the other marriott was I was told was not good and that's why I booked at the marriott suites instead.
I am commenting just on my room and the customer service. I didn't use things like the gym or their food/cafe/restaurant. Â
I got a single room with a king bed. Walking into the room, I was quite surprised at how nice the room was. flat screen tv in the bedroom and living room. Also the bathroom was very spacious, with a separate area for vanity stuff.
I wish I could have stayed for more than one night. It was my 1st time in Chicago so after my event (by the airport), I relocated to the downtown area to the Wyndham hotel...and i really wish i could have transported the Marriott Suites with me because it was the better hotel.
A nice hotel in an area of nice hotels catering to the O'Hare crowd. Â The lobby bar area is welcoming but right out front and pretty bright. Â No hiding going on here. Â That space doubles as a coffee stop in the daylight.
Good gym and pool off to the side of the lobby so you don't have to walk through the whole lobby before or after your swim.
Carlucci's right next door is a very good, higher end Italian place and there are other higher end places in the area to grab something to eat.
As a suite hotel, you get a sweet large room so you can choose to sleep on your sofa while watching your nice big TV or sleep in your bedroom watching your nice big TV. Â My room seemed very warm despite trying to cool it down. Â No big deal.
While a nice hotel and certainly convenient to O'Hare, it is a typical business hotel. Â Overpriced and they nickel and dime you on everything. Parking? Â That will be an extra $20, Internet? That will be an extra $15. Â This hotel is the poster child of "charge them all sorts of fees, who cares, they are all on expense reports". Â When you own your own business or are using your own money, this really ticks off a customer.
Honestly, how much money do you need when you are charging over $150 for a room that you need to drill your customers extra for internet and parking? Â The internet is free in the lobby so they force you to work outside of your room (or charge you for the privilege of working in your room).
As far as accommodations go, the rooms are nice and bed is very comfortable. Â They are large suites so that part is nice. Â Overall, I would have rated it a 3.5 or so for comfort and location but value is so poor it averaged it down to a 2. Â Only stay here if you get a "deal".
Hotel is ok and this place offers what I call a "sub-suite". Not the typical hotel suite you would imagine and is more like a "low-end" type of a suite, but I got rooms here for only like $120 a night so I can't complain. This hotel offers a shuttle from O'Hare airport and back every 20 minutes. Also has a small gym and pool that I wouldn't use.
The one thing I really hate about this place is that Wi-Fi is NOT free and they charge $14.95 per day if you want Wi-Fi, unless you go to the hotel lobby.
Very nice hotel close to the airport.  Our room had a kitchenette, sitting area, and desk area and then a bedroom.  It was supposed to be King Sized, but felt a little small.  The bathroom was very large, but seemed to be a lot of wasted space.  Nevertheless the room was very comfortable and we easily made ourselves at home for two nights.  Good location close to I-190, the airport, and lots of restaurants  on Higgins or Devon Streets, and a Casino nearby if that's your thing.  The pool is nice.  Small, but heated, and open till 11 for weary traveling muscles.  Friendly staff too.
Review Source:My wife and I stayed here, courtesy of a gift certificate given to us as a wedding present. Â We were really pleased overall with our room and the breakfast buffet the next day. Â And this recently renovated hotel deserves five stars, but it's only getting four, because of one hiccup with service.
When we checked in, we asked the woman at the front desk if there was a courtesy shuttle to the nearby Rivers Casino, where we had reservations to dine at Hugo's Frog Bar. Â She told us she's be "happy" to arrange the shuttle for us. Â We told her to go ahead, we'd bring our bags up to our room and be back in ten minutes. Â The shuttle service was provided by the casino, not the hotel.
When we returned to the lobby, we waited a bit for the shuttle. Â I went back to the front desk and asked the same woman if she had called for the shuttle van, as she said she would. Â She forgot. Â She got on the phone right away and ordered the van. I moved our dinner reservation at Hugo's back 30 minutes.
After waiting another 20 minutes, and becoming somewhat agitated, I spoke with a gentleman who was working at the front desk (the woman who was there must have taken a break), and asked him to order us a cab, as it was evident there'd be no courtesy van coming from the casino. Â Eight dollars there (for a four minute cab ride...what a rip off!) and TEN dollars back (cabbie claimed it was a flat rate between the hotels in the area and the casino, I say that's bull$%^&).
Aside from the incident with poor service, I will say that the hotel is very clean, the rooms are very large and comfortable, the bed was VERY comfortable, and the bathroom was modern and well-maintained. Â The Mrs. observed that there were no toiletries (soap, shampoo, conditioner) that you'd find in other hotels. Â Maybe they forgot to stock our room? Â Luckily we brought our own and it wasn't a problem. Â
The breakfast buffet the next morning was excellent! Â Made to order omelettes, bacon, sausage, scrambled eggs, and a beautiful assortment of breads and fruits. And for our dining entertainment, a six point buck deer was peacefully reclined upon the groundcover in the courtyard next to the restaurant.
Even though we live in the area, I would stay at this hotel again for a weekend "getaway". Â I would recommend that the hotel itself provided a courtesy shuttle to the nearby casino. Â They already have buses and vans going to the airport, so going a few extra minutes north to the casino shouldn't be a major inconvenience. Â They wouldn't have to rely on the unreliable casino shuttle. And they could take comfort in knowing their customers weren't being ripped off by taking a cab service to the casino either.
Basic Marriott Suites. Â The workout room had a good selection of equipment but wish that all the treadmills were not all facing a wall. Â Not all of us like to watch the little 5" tv screen in the treadmill...how about a workout room with a view??
The restaurant was good quality.
Room service is too expensive like all hotels, but the quality of the breakfast delivered was really surprisingly good. Â
Rooms were clean.
The only real reason for complaint I have is that they are WAY too proud of their parking. Â The daily charges for parking are practically insulting to a guest giving them multi-day stays. Â Makes me want to find an alternative next time even if I have to drive further from the city. Â In this case, the quality staff is the only reason I am not rating it lower. Â The parking really was excessive.
We just got back from a 2 night stay. Â I decided to take the wife and kid with me on a business trip. Â I had pretty low expectations of this hotel - my experience with hotels near major airports has been terrible. Â We were pleasantly surprised. Â The customer service was great. Â Everyone we encountered was extremely helpful and pleasant. Â The room was really clean. Â The bed was a little soft, but it's not the hotels fault I have a bad back. Â Free shuttle to the airport.
Review Source:Very nice! Nice beds, nice bathrooms, clean! Everything they do is right on target! The only thing is the parking fee sucks, but i understand they have to gate the parking lot otherwise people will park for free an take the shuttle to the airport, and have free parking. I think they should charge a little more for the room and include parking. IMHO
Review Source:Nice rooms, HDTV, great view of O'hare and great customer service. All reasons to love this hotel and hate the Westin across the street.
I found this place on Priceline for $74 a night. A pretty good deal considering the regular rate for this place. I found the rooms to be very comfortable. The bed was a little soft for my taste. I tend to like a firm bed. But, the bed wasn't enough for me to recommend this hotel to my fellow travelers. Parking was pricey at $22 a night, but that is to be expected near O'hare.
Bottom line: A hotel better have good customer service and a clean, comfortable room. This place has both. Don't even bother at the Westin across the street.
Wow! Â This month marked my first stay in a Marriott Suites. Â I'm typically more of a Courtyard type of gal, but this property is adjacent to a regional office of my company, so I gave it a try. Â The rooms are awesome! Â It felt more like a one bedroom apartment than a hotel room. Â Having a full living area set apart from the bedroom definitely makes the accommodations more welcoming and relaxing. Â The room included a well lit work area, a fridge and coffee/tea area, and a large bathroom with separate tub and shower. Â
The property is very close to the airport and offers a free shuttle every 15 minutes or so. Â I'll definitely stay here next time I visit the area on business.
This review is for their restaurant downstairs. Â I've come here for lunch a few times and the food here is great! Â They have the best thai chicken wings ever! Â The service is always polite and prompt. Â Only downside is that the prices can be a little on the higher end, but definitely worth the splurge.
Review Source:i have never stayed at the hotel but I work in the same building where the hotel is located so I often times come there for lunch. I have tried at least six different things on the menu and all have been tasty. The waiters are very prompt and plesant. I definitely recommend for lunch if you are in the area.
Review Source:Decent rooms in a decent location. Easy access from I-294/I-90, and only a couple of blocks from the subway (blue line) and a bus station. Complimentary airport shuttle leaving every 20 minutes or so. Good for a long weekend excursion with my inlaws (no kids on this trip, though this would be a decent place for kids).
Problems: My wife and I were given a suite on the 9th floor, which was very nice except for one thing: the heat was sweltering (in late December?). It was set on 68, and we turned it down to 64, and went out for a few hours. We came back, still the same issue, and turned it down to 60 (it doesn't go any lower). I also turned the fan on for good measure. We left at this point and went out for the evening, and told the front desk about the problem. They assured us that a maintenance guy would go have a look. Â We came back in a little after midnight, and while mildly better, I knew that this wasn't going to work. I call the front desk to see if they could provide a box fan or something - no such luck, they don't have any. They offer to switch rooms, or say that I can open a window (again, late December? that doesn't sound like a good idea). Switch rooms it is. The only other problem: the hot tub was out of order for two of the three nights that we were there (and we were out too late the first night).
Positives: they switched our room promptly when we told them that nothing was working. Rooms were very comfortable, nice LCD TV's. Easy access to public transport. We went to the loop all four days that we were there, and it was probably about a 45 minute process each day. Not too shabby.
Tip: buy a visitor's transit pass, and use it for unlimited subway and bus fares, and be sure to get a transit route map.
Decent rooms. Large, flat panel TVs. Competent service. A handy, free shuttle to and from the airport. Â So why only two stars? Â Well, they committed (and will always continue to as far as I can tell) a major no-no in this wired world. Â After encountering slow internet service (of the work-related variety), I was informed that, well, the hotel shares a single T1. Â For the ENTIRE hotel. Â To continue with this internet meme, WTF?! Â FAIL. Â I mean, if I'm going to drop $14.95 for the "privilege" of continuing to configure and test our systems remotely after meeting with clients, my connection better be faster than a Catholic schoolgirl with daddy issues.
Oh and the green LED on the fire alarm that continually flashes even though all the lights are off and you're trying to go to sleep doesn't win them any points either. Â Two stars.
This was the first time I'd stayed in a suite, & hey, I liked it! Â Too bad I really didn't get to enjoy it much (other than sleep REALLY well), since I'd arrived after having been sleep deprived, so all I really enjoyed was ordering room service for dinner, then basically sleeping so I could take a written exam the next day. Â Then, I checked out & ended up crashing at a friend's place downtown after that.
But the idea of having a separate area for sleeping & separate area for hanging out (couch, coffee table, desk, chair), each with its own TV, is great! Â And I'm not even very big on watching TV. Â I think it would definitely be worth it if you're staying a while (several days), especially for work...you could spread all of your stuff out & not have to put it away to go to sleep.
They have a shuttle to & from the airport. Â Just be careful at the airport to make sure you're on the right shuttle, since there's a couple of Marriott's in the area that have shuttles.
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Update 5/6/07:
They're located very close (3-4 blocks) to an el station, which is great...I made a trip to downtown Chicago, so that was very convenient. Â I didn't notice that last time I was here...which was fine, because I had checked out with my luggage, taken the hotel shuttle to the airport, where there's an el station too, so with luggage, that was probably a shorter walk.
Um...if they get really busy, their room service breakfast is not very reliable.  The idea is, you put your order card on your doorknob the night before (before midnight), & you get to choose what you want to eat & when you want it delivered.  It's supposed to be on time or free according to the card.  Well, my first morning, I had requested for it to be delivered 6:30-6:45.  Come 6:46, no breakfast, so I called & they said it was coming.  At 6:55, still no breakfast, so I called again, & they said it was coming.  At 7:05, I called to cancel my breakfast  (they did apologize) because I had to be somewhere at 7:15.  I scrounged around my bag for a breakfast bar...thank god I had one--yup the breakfast of champions.  It didn't help that I was already really nervous because I was going to be getting my ass kicked that whole morning, so I really didn't need to run into any glitches.
I ordered room service breakfast this morning to be delivered 6:15-6:30 (I was leaving for the airport early this morning), & it arrived promptly at 6:15...basically what got me out of bed. Â It was quite good...I tried their "healthy" french toast...instead of coating it in egg type of batter, it was encrusted with something like corn flakes.
Oh yeah, the bathroom has a separate shower & tub...I like that!
I didn't bring my computer but did notice that they have internet hook up in the room....luckily I didn't suffer too badly from internet withdrawl over the last 2 days I was gone.
I was going to check out the pool & hot tub, but I got back too late & was too tired to do that.
The hotel is connected to the office building next door, which has an Italian restaurant & a convenience store (stock up on water & snacks), so if you don't have a car, you have a few more options than the restaurant in the hotel (which was pretty good).
Other than the breakfast glitch one morning & the fact that my other  'event ' memories associated with the place aren't the most pleasant because I don't really enjoy having my ass kicked (I'm not a masochist), I still like this place.  Here's to hoping that I won't be back for another exam, and if I'm ever here again, it will be of my own accord.
This cheery hotel in Rosemont looks like it is trying very hard to emulate the Embassy Suites in appearance and style. The rooms are like mini-suites and are chock full of amenities. There is a large parking lot in front, and a babbling creek runs by the hotel though most guests will only be worrying about next meeting.
Review Source:
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