This is the worst Chili's I've ever been to (out of 4). The food was terrible and overpriced for what we got. Â Husband ordered chicken quesadillas -- simple, right? Â These were disgusting - literally 1/2 inch of melted cheese, only tiny slivers of chicken. I got a dinner salad -- everything in salad was chopped so small, it was almost a vegetable puree. Â I ordered the same thing in Fredericksburg, VA a few weeks ago and it was very appetizing. Â I'm glad some have had good service here. We waited at our table quite a while for a server to show up. The table hadn't been adequately cleaned from previous diners. Â Â Have never had such a bad experience at other Chili's as this one in West York. Â We went there with kids about 4 years ago and said we wouldn't go back. Â We should have kept our word! Â The VERY BEST place we have found for Mexican food in York is El Serrano on East Market Street. Service and food have never let us down in approx 15 years of patronage.
Review Source:My sister and I went to this location last night and while the service was very good, the food was terrible! She got the honey chipotle chicken crispers which had very little honey chipotle sauce on. I got the 6 oz steak which I had ordered medium. It ended up well done and like shoe leather. The chips and salsa were great and the server was constantly checking up on us to make sure we had everything we needed. We've been to this location before and the food has always been good so I'm just chalking up the crappy food to it being a busy Saturday night.
Review Source:This place gets 3 stars and is lucky it wasn't 2 stars. If not for previous experiences, it would have definitely been 2 stars. To me, Chili's food is pretty standard and I typically like it no matter which location I'm at. This visit was no different, as I got a jalapeno smokehouse bacon burger. It was good, but I did request it to be done medium rare and it came out well done. I might or might not have said something, but it was a moot point, as I probably only saw the waitress twice throughout the entire lunch. I am a very laid back person that rarely complains about service, but whoever this was is lucky they are employed. I can't even make up excuses for you. Yes it was lunch, but well after 1PM and not busy at all. I witnessed the few other tables in the section also having similar situations as they looked around trying to locate anyone, let alone the actual waitress to wait on them. It actually took at least 5 minutes to even be acknowledged once we were seated. Overall a great place to eat if you like Chili's, I'm just chalking this visit up to a terrible waitress that will most likely not even be employed there by the next time I stop in.
I'm back again to give this place the rating it deserves. Â The customer service here is atrocious. Â I order the ribs and shrimp and get ribs and salmon. Â I don't touch my plate and put it to the side of the table and the waiter doesn't come back or notice for nearly 10 minutes. Â He goes to fix it and about 5 minutes later returns with the same ribs that were cold and tasted like fish. Â I was famished so I said nothing more and dealt with the ribs as I waited another 10+ minutes to get my shrimp. Â After the meal was said and done, I had to wait at least another 20 minutes to even be asked if I would like anything for dessert or the check. Â Obviously the check at this point. Mind you, this was not a busy night at all. Â Sorry for the horrible tip buddy, but you are lucky you even received one. Â The least you could have done was comp a drink or something in return for the terrible service. Â I love Chili's but this is some of the worst service I have run into in any restaurant. Â The management of this location has lots to learn about running a restaurant. Â I'm not in the restaurant business but I do know you need to keep the customers happy. Â I will still go to the Chili's in East York, but this location has lost a customer for life.
I will start off by saying I am basing this review on the last two experiences at this Chili's. I came once on a Sunday after church and it was relaxed and the service was pretty good. The last visit was last night when  my Wife, Mom, Brother and Mom's friend went since I wanted a free meal for veteran's day. The wait was around 30-35 minutes which is long considering we  don't normally go to chains and there are so many options-why wait? When we were seated the booth was not large enough for 5 of us and a baby in a car seat so we moved to a table by the windows.
The rest is what lowered the score overall, not necessarily Chili's fault, but detracts from the dining experience. There was a table next to us with at least 4 kids and a couple adults for a children's birthday. The noise in the restaurant, which was packed was over the top-the kids squeeling to be heard over the pumping bass in the stereo which seemed higher than necessary. Our server did a pretty good job in general, but some of the food did not come out as hot as other orders for our table. I enjoyed my chicken club tacos and the appetizers were all tasty and came out together heated well. I think I would consider coming to this Chili's again because the portions are large and the prices are good, but I would avoid coming near the end of the week and would probably eat earlier in the evening (before 6pm).
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