Horrible. Took 10+ minutes to order queso-had to eventually (after 3 polite request) stand up&ask for more chips. 3 simple taco plates came out incorrect/cold. After asking for side of sour cream for the 2nd time, I was questioned as to whether I'd ordered it from the waitress. Food came out wrong the 2nd time, the manager did not have the respect to come speak to our table. Only shoddy LBK management could run Chuy's into the ground if corporate does not wise up to current antics.
Review Source:First off, be sure to ask for the Creamy Jalapeno Sauce with your chips. Its not too hot and tastes great. It's on the menu, but I think most people never know that it is an option.
I saw a Beef Fajita Salad being delivered before I ordered and that thing looked amazing... the shell was as big as my face and there was a lot of meat on it. I had my heart set on the Chuy's Special and I was happy with the decision. The Chuy's Special is 'an authentic New Mexican recipe. Homemade blue corn tortillas stacked with freshly-roasted, hand pulled chicken, cheese & tomatillo sauce.'
This thing was good, the green chile sauce on top was a good addition because the chicken did not seem to have much favor (on its own). When you combined the corn tortilla, chicken, and sauce in a bite it went from a decent meal to a tasty treat. The service was attentive but unfortunately he had a very large table adjacent to us and so we had a wait a bit. The server did a good job balancing our little table with the needs of the big-top but asking for refills and napkins gets old.
As you would expect from a new restaurant in Lubbock, the parking is pretty hectic. There are plenty of spaces but they fill fast. I would definitely suggest just grabbing a spot just off the loop and walk the parking lot to the restaurant. You'll save eight minutes of trolling for a spot and in margarita time, that's huge!
This Chuy's is not up to speed with others in the chain. Â Service stinks. Â You have to ask for everything, refills, chips, salsa and the appetizer came out with our meal. Â I asked to have the appetizer removed from the bill and the waiter copped an attitude.
The food is good but should you have to wait 30-60 minutes and have lousy service?
Ate there for the first time a couple days ago and was very pleasantly surprised. Â We will definitely be going back.
The place was pretty crowded and fairly long wait for table, but that's to be expected when you show up on the weekend with a group of 8 and you didn't call ahead of time. Â
Once we were seated, however, service was very prompt, mostly accurate, and very attentive and apologetic when they recognized they'd made the minor mistake of serving an entree with an item someone in our group hadn't wanted.  The chips were warm and fresh and refilled frequently, as well as our drinks and our salsa, which had a lot of flavor and was really  fresh.
Plenty of good quality food and not too overpriced, although a couple of us thought the chicken in the enchiladas was a little bland and overcooked/rubbery, but nothing drastic. Â Hopefully they'll get all of the kinks worked out by the time we go back!
It's sad when one of our new favorite restaurants in Lubbock is a chain restaurant, but that's just the way it is sometimes... :)
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