They lost my custard order a couple nights ago and were so apologetic! I never complained and it really was no problem to have to wait, but they insisted on giving me a refund anyway and made the food for me quickly. The way they handled a mistake like that makes me feel confident that the service will continue to be as great as their food.
Review Source:I discovered Culver's in Milwaukee years ago and even made road trips to visit Culver's once it started expanding toward Minneapolis. Finally, a few years ago, we got our own Culver's in Bloomington. The Butter Burgers are tasty and definitely in my top-ten for best burgers. Unfortunately for me, I love the taste of custard but it does not agree with me so I have had to limit my visits to Culver's over the years.
I love the food at Culver's, but the homogeneity of their locations is a bit of a turn-off for me. Every Culver's location is nearly identical regardless of where it is. I used to be willing to drive for a half hour for a Culver's when they weren't in the area just because they were different from what we had, but now that they are local they are all the same.
There's fast food - and then there's Culvers.
You may have to wait to get your drive-thru Butter Burger, but only because they make them piping hot and to-order. Simple, good food. The burger on the sign actually looks like the burger they give you to order. It never fails to remind me of the walk-up northern-state lakeside hot dog and hamburger stands when I was little and it was just a guy manning a grill. You walked away with a juicy burger and smelling a bit like burning charcoals. Yeah, Culvers is like that but with a menu that also offers up cod fish fillets, prime rib sandwiches, and reubens. And don't even get me started on their frozen custards.
Deeeelicious.