If I could give this place 0 stars, I would. I ordered from here drunk one night. I think the feeling I had the next morning was more due to eating this horrible food than being drunk the night before. If I wasn't under the influence, I probably would have thrown this garbage away.
I ordered queso fundido, guacamole, and chips and salsa. Not one thing was good. For starters, they served corn tortillas with the queso fundido, which I've never seen before and I order this dish a lot (it normally comes with flour). There was barely any cheese and a heaping pile of greasy chorizo. For those that don't know, QUESO fundido is primarily cheese with a bit of chorizo. The guac was eh, the salsa was terrible and the chips weren't memorable. In my drunken and tired stupor (we've all been there), I put this garbage in the fridge. About 3ish days later I threw it away. The guac was still green. (What is in this stuff?!)
To top it all off, the food wasn't even cheap AND they charge $1 to use a credit card. Save yourself the belly ache and don't order from this "restaurant".
I guess the moral of the story is stick with pizza for late night drunken meals. I think this was the only Mexican place open.
Awful! Just awful!
We ordered from here to solve a late night hunger problem, and I wish we had just gone hungry. Â This food was so bad I don't even have the strength to write a review, so here's a list:
-Food was horrible! Â Steak was disgusting and whatever cheese (I think it was American) they use for the suizo is nasty, nasty, nasty!
- They failed to tell us they were going to bill us $1 for using a credit card, and THEY PRINTED MY FULL CREDIT CARD NUMBER WITH EXPIRATION DATE AND CVV CODE on the receipt as a line in the order!
- Called about missing items and was told by the person answering that there is no manager and he didn't care because "I didn't work last night"
- And I could go on and on, but just skip this hellhole!
I was excited to get Mexican delivery but had never ordered from El Ranchito. I thought it was a fairly safe bet ordering a chicken burrito and chips and salsa. When I get it they had charged me for the chips and salsa separately and gave me the verde salsa instead of the regular. The burrito was cold, sloppy and the chicken was disgusting. I look for quality of meat at Mexican restaurants, and this was just gross and kind of stinky. I ordered extra cheese, but there was barely any, but lots of lettuce, red onions and curdled sour cream. YUCK!
Review Source:If I could, I would give it ZERO stars! Called and ordered TWO (count them two) enchilada dinners and pazole. Was told it would be 45 minutes. Read my address THREE times to make sure they had it right. 90 minutes later I call to be told that my driver was out front. No driver. Anywhere. I call back and they basically call me a liar until it turns out they went to 14th street not 14th PLACE. UGH!!! 20 minutes later the driver arrives and gives me my food. I can tell it is cold as soon as I hold it. Open it up and what do you know???? ONE enchilada dinner, not two. So I call. You know what they tell me? They say, they can bring me another IF I give back the cold one. So, they want me to wait another 90 minutes with food in front of my face so they can get me another enchilada dinner. WHAAAAT????? No apology, no comp, no coupon (despite I will never go back). NOTHING. Thanks @$$holes. You suck.
Review Source:Horrible! i ordered breakfast from here, thinking i was going to have a decent meal... Man was i wrong. Coffee was spilled, sunny side up eggs were flipped over on my pancakes, sausage tasted like rubber, hash browns had coffee spilled on them, and to top it off they didn't give me any utensils to even eat my food! Never again am i ordering from this crappy place! Just horrible.
Review Source:Well Ordering was easy from Grubhub, as soon as I called in to let my delivery driver know he needs to call my cell, the phone operator had no idea what I was trying to tell him, ( I know its busy but I really was trying to be nice) and when I tried to get an answer he hung up, and he did act ignorant, I just wanted simple garauntee ... Great Atittude is KEY //// GOOOOD FOOOD LOVE YOUR CRUST AND SAUCE!!
Review Source:DO NOT order food via their online ordering system, it's a complete disaster. Â I don't believe they know how to read English for starters. Â They have screwed up my order the last 2 times I've ordered via their online ordering system. Â The first time, they never even made my food when I went to pick it up 30 minutes after placing the order. Â The 2nd time was the last straw. Â I specified pick-up and when I went to the restaurant to get my food, the delivery driver was calling me from in front of my house to let me know my food had arrived. Â Really? Â I specified PICK-UP! Â PAY ATTENTION!
WARNING: Â DO NOT ORDER FOOD VIA THEIR ON-LINE ORDERING SYSTEM!
Can I give 0 stars? I really wish I could.
Lets start off with, okay yes my order was timely and the tacos were warm (even though the rice was cold).
Then I notice part of my order is missing, a simple chips and salsa. I call. I repeat myself -6- times before the guy goes "Fine I'll check it." Puts me on hold for 5-10 minutes, hangs up on my. How do I know I was hung up on? Oh well because I heard him pick up and heard an audible click, I didn't just lose connection.
I call back and proceed to be told I was a liar, I had -never- ordered from there before, hadn't ordered today etc. to be put on hold -again- for varying amounts of time with him coing back every so often and telling me I was wrong I hadn't ordered. Finally after about 7 minutes he says well fine, you did, we'll just give you the chips and salsa. I say absolutely not I want a refund. Why would I want the food after being hung up on and called a liar?
Now they demand either I drop off the other half of the order or have someone come pick it up - yes they demand that I sit around and wait for someone while I have to continue to not eat. The least they could have done after screwing up my order, calling me a liar, and hanging up on me was just give me the tacos or at least say "we'll refund you for the chips/salsa." That would have been fine, I could have overlooked that. But telling me I have to sit around and wait for you to show back up? That's just poor customer service.
I asked to speak to the manager (mostly because I was peeved over being called a liar) immediately got called a liar -again- and got told I was just a "trouble maker looking for free food". Most certainly never ordering from this place again.
Where is the "Angry mobs should burn this place to the ground" rating?
The delivery was over 30 minutes late, for a total wait time of 1 hour and 45 minutes. The driver called me on my cell directly with no greeting or identification, just screaming "I downstairs buzz me up!" I walked downstairs to let him in and found no one there. Called him right back twice and went to VM both times. He buzzes the door 10 minutes later. No apology, no nothing, just broken spanglish that I couldn't understand a word of when I asked him where he was when he called me to say he was downstairs.
The food was cold. Not luke warm. COLD. My lasagna was so watery that it looked like orangey-red slush in the container. If I were making a zombie movie, I would use their lasagna for gore FX, but sure as hell wouldn't feed it to the living.
My girlfriend's Gnocchi Caprese dish was swimming in some sort of watery cream sauce that wasn't mentioned in the description and looked like someone had vomited into a bowl of milk. I'm sorry, did I just ruin your appetite? Imagine how I felt looking at it in real life. She ate four bites and then pitched the rest.
I swear on the graves of all my dead hamsters that this was the last time I ever order from a new restaurant without consulting the reviews first.
This restaurant just earned an enemy for life. Â AVOID AT ALL COSTS!
DO NOT ORDER FROM HERE! They messed our delivery order up and never brought us the correct order and after several (days of) attempts still would not refund our money. When we called to discuss the matter with the owner/boss they continually gave us the run around. A joke of a business.
Review Source:Ok I must start by saying....I tried it for the first time....I didnt like it! Â My steak tacos had way too much fatty pieces in them and the sauces I wasnt crazy about. Â So why on earth am I giving this place a 3? Â Customer Service!!! Â Everybody was really nice! My order was delivered in roughly 30 mins. Upon delivery my order was wrong so I contacted the manager and was able to get what I wanted no questions asked! Â Plus less than 30 mins the correct tacos...yay! Â I think I will take Adam's advice and I actually go to the place to see if it makes a difference! Â GREAT CUSTOMER SERVICE ALWAYS MAKES A DIFFERENCE!!!
Review Source:I didn't even get the chance to order. That's how bad they are. I tried to order online but the 20% off your first order option wasn't working. I called the resturant for support. It went straight downhill from there. She had to ask my name and address twice because according to her she wasn't paying attention when I said it the first time. I ordered Chilaquiles con carne and she asked what kind of meat. I told her con carne was steak. She again asked what kind of meat. I told her she just lost my business. I called the complaint line after that. The young man who answered couldn't care less, put me on hold in the middle of my complaint and then hung up from the hold position. Wow. Horrible customer service.
Review Source:Yet another update. Yet another good rating.
YOU GUYS NEED TO GO INTO THE PLACE AND NOT GET FOOD FOR DELIVERY.
Read the negative reviews. Read them. They all (or, at least 85%) involve delivery. OK, so can we say it together?...NOT A GOOD DELIVERY PLACE.
I've never gotten delivery, and oh look, I have a lovely opinion! Food is good, prices are fair, the staff when you go in are very nice.
So again...say it together:
THIS IS NOT A GOOD PLACE FOR DELIVERY.
But it is a great place to eat. Why people insist upon delivery is so confusing. Read the damn reviews before you place the delivery order. How hard is that?
They also have hard shell tacos. This alone gets them 3 stars.
Delivery order placed at 1:20am
Food arrives at 2:20am
That has to be worth two stars in itself.
My 1 Taco, 1 Tostada, 1 Quesadilla was cool, but the quesadilla kinda became gelatinous near the bottom somewhere.
The chicken breast sandwich worked well last night, as well as this afternoon after a quick bath in microwaves.
The fourth and fifth star COULD be earned if the steak was better and delivery quicker.
After months of order from here, I will say this. When you order Ranchito through grub hub they get it right and you don't have to speak to the incompetent person who works the phone. The food is weak but they don't have a minimum price when ordering delivery and they deliver pretty late at night. Great for stoners or fat asses who eat late at night.
Review Source:I can't really write what I'm feeling right now because it would completely gross out anyone that read it. This WAS the worst meal of the year for me. We only came here because the place next door was closed. And now I remember why I told myself two years ago that I would never come here again. The only reason they have repeat customers is because alcoholism makes us forget.
We both had burritos - a carne asada and... actually, I'm not going to write about the food cause I'm gagging. Just don't fucking eat here.
I've made a horrible decision...
Anybody that has ever actually been to this place should know not to get delivery or anything that isn't Mexican-ish. Why would you order pizza from a place that has 'taqueria' right in the name?
Alright I just had to get that off my chest. Â Anyway, this is one of my go to spots for late night hangover prevention. Open 'til 5am on the weekend, cheap as free, and super greasy. It ain't too good, but seriously, if you can't glean from the blaring music, the dudes passed out in the booths, and the sticky floor that this is a carry out place, then you deserve cold pizza. Just walk in, get a burrito to go, pay (and tip) the cashier, and go home.
I went here last friday before the CANADIAN GIRLFRIENDS show at crown liquors - it LOOKS like a dinner place (because it has tables, menus and restaurants) but it SOUNDS like a dance club (because it has INCREDIBLY LOUD dance music playing). Â
I asked the waitress if she could please turn the music down just a bit so that I could hear my friends speak. Â She said that she wasn't supposed to mess with the volume, but she did it anyway.... then ignored me for the rest of the evening. Â I would have gotten another drink or two, but she never came back. Â Another waitress delivered our food. Â Neither asked how it was or if we needed anything else. Â I put my empty margarita and water glasses near the edge of table to suggest that they could be filled, but it had no effect. Â I put my napkin right in the middle of my plate and leaned back after getting tired of waiting for another cocktail, but no one came to take the plates or ask if we wanted dessert or coffee or the check. Â I tried hard to make eye contact with the waitresses, but they all seemed to be ignoring me. Â I finally flagged her down and got the check and got the hell out.
the food was mediocre, the service and atmosphere were terrible. Â I would never recommend this place nor will I ever go back even though it is very close to my house. Â there are dozens of other places to get good or great mexican food in this neighborhood. Â
seriously, go anywhere else.
So disappointed that this restaurant has been gradually going downhill, and apparently has now hit rock bottom. Â This used to be my go-to spot for Mexican food delivery. Â It wasn't fabulous, but it was quick, reasonably priced, and decent authentic-style Mexican. Â After my most recent experience, though, I doubt I will ever order from them again. Â I submitted my order online, and after an hour had passed, called to check the status of my order. Â I was told by the manager that the order had somehow never been sent to the kitchen. Â He was very apologetic, and said he would rush the order for me. Â Finally, after yet another hour of waiting (hardly my idea of rushing), my food arrives. Â At this point, I was so hungry I thought I could eat anything, but all the items were so bad, I ended up throwing the whole order out. Â It was swimming in grease, the meat was full of gristle, and the flavors were horrible. Â Time to find a new Mexican delivery spot!
Review Source:I work near this place and walk behind the restaurant all the time. Â I should have never expected the food to be good because they back of the restaurant is filthy! Â The food has some kind of weird spice that is in all their dishes. Â I've never had anything good here but the Horchata.
Review Source:I had a taste for Mexican, didn't feel like leaving the house and they delivered. Â Hey, I rolled the dice and, um, well I don't need to order again. Â The woman on the phone was nice, the delivery guy was nice, but I can't say that the food was remarkable. Â I tossed the soup because it was kind of oily and I didn't like the taste. Â The entree arrived cold and, in my opinion, was sort of bland. Â The guac was fresh, but didn't do it for me. Â With the exception of the soup, the food filled my belly for a fair price, however I'm going to have to find an alternative.
Review Source:I used to be such a big fan of this place. Mexican food, delivery? Even breakfast? Sweet!! But maybe about a year ago, things seemed to change with them, and their service and quality gradually got worse. The first incident that ruined this place for me, was about a couple mths ago. I ordered food for delivery, nothing fancy, just two taco dinners and two horchatas. I ordered on-line (which is the ONE thing about this place I think is still super cool. Plus on-line has discounts), and it was supposed to get here in hour. one hour, two hours pass. Still no food. I call them, they say the driver just left (just left? how long does it take to make four tacos! and it wasn't even the weekend). When the food finally got here, it was cold.
Last night, I decided I'd give them one more try. Ordered on-line as usual. Food was supposed to be here at 10:30. 1st driver got here on the dot, but he didn't have my food. only the drinks. He told me to call the restaurant. I did, they put me on hold for 20mins, finally when someone got back on and I told them the issue they said "why dint you call the driver, its probably in his back seat". He told me to call you! all this mess for some tacos?? Anywho, after much back and forth, they finally offered to remake and resend my food. The second driver got here just before midnight. I wasn't even hungry by then, I wanted to sleep. And to top it all off he called me from his car to tell me my order was here. I was like, "okay, I'll buzz you in" to which he replied "oh, okay give me a minute I have to park"....did her really expect me to walk to his car to pick up my order??? That's it, I'm done wit ht this place.
Are you starving and immobile? Is it 6AM, Sunday morning? Are you flat broke? It might be Taqueria Time.
This place will make you practically anything you can imagine, as long as you're okay with C-/D+ food quality. Pancakes and Nachos? Yes. Omelettes and Burgers? Sure. Pizza? Kind of. Sushi? Coming soon.
And their delivery is okay. It's not lightning fast, but let's be honest with ourselves--if it's 6am and you just ordered french toast and cheese fries, you're completely hammered. It doesn't matter what the food tastes like or whether it's cold when it's gets to you, you just need something in your stomach besides lighter fluid. Enjoy.
I ordered delivery here tonight and the food arrived after 1.5 hours of waiting. When the order arrived, it wasn't even the correct food. I called to inform them of this, they didn't even apologize. They agreed to send the right food, even though it seemed like it strained them. It took 1 hour and 15 minutes for the correct food to arrive... the delivery guy was even rude. This place is horrible. I wish I could give them negative stars.
Review Source:Don't bother. Â I ordered at 5pm through grubhub. Â I got the confirmation email stating that it would be delivered around 5:55. Â I called at 6:30 after having heard nothing. Â The woman who answered put my on hold for a couple of minutes. Â She came back saying "The deliver guy will be there in two minutes! Â Two minutes!" Â It was over a half hour after the call that this guy showed up. Â He mumbled something about "Yeah, sorry about the wait." Â Atleast I think that's what he was talking about. Â Not too sure. Â So, I paid, took money off the tip, and just shut the door.
I thought this little slice of hell would end there, but no.
I got everything out, looked it over. Â The pizza was cold, as was the fried shrimp. Â Not like "Eh, it's edible luke warm" but more like it was kept on the roof of the snow covered car on the way over cold. Â Yum. Â The salad was ruined, because it was covered in dressing seemingly when I ordered. Â It was an oily pile of blah that I probably could had eaten with a straw. Â And my order of stuffed mushrooms were missing. Â LOVELY. Â
So I called. Â Again. Â I asked to speak the manager. Â I started to explain that I wanted to call to inform him that the service was terrible. Â Two hour wait for cold and missing food? Â He asked me for my address to check on the order. Â I told him. Â He asked if I wanted him to send over the mushrooms or to put a credit for next time. Â I explained that I didn't want another bag of cold food, nor was I ever intending to order from them again. Â I wanted him to know that his customer service was horrible and should do something about it. Â I was told to hold on, and one of the women I talked to previously came back on. Â "I'm sorry, he didn't understand you. Â Can you repeat the address?" Â So I give the address, and get put on hold, much to my confusion. Â Really? Â About 20 seconds later another voice answers as if I just called. Â I told her I was on hold for the manager, because he was apparently working on something. Â And back on hold again. Â I waited for 5 minutes for something to happen, and then I hung up.
Meh.
It's alright. Ive had a couple of awesome experiences here, and a few weird ones. The lady I talked to at the restaurant one night was super rude to me when I logged a (very rare) complaint about the wings being cold. Like, not warm...but cold cold. Been in the refrigerator for 3 hours cold. Cold as my ex girlfriends heart. That cold. One bite and I felt like I'd been dumped by her all over again. She was so mean to me. God I miss her sometimes. Moments like now, when I'm in my best stained t-shirt, eating cold wings from El Ranchito. Why didn't she love me anymore?
I don't know what I'm doing wrong with the ladies, Ive got to be honest. It seems like the only ones that like me are the ones I don't like back. Or they're a dude named Frank in Accounts Management that won't stop giving me secret Santa presents in April. Stop it Frank. It's not gonna happen.
Frank.
I dunno. Try the wings.
Every time I order from El Ranchito I remember why it's been so long since I last ordered from El Ranchito. Simply put their food is, on average, terrible. I say "on average" because it's also very inconsistent. The first time I ordered the combo with their "El Diablo Polenta" and two pizzas, the polenta was terrible but the pizza was tolerable. Some time later I ordered this combo again because it's the only combo with a meat-free appetizer. This time the polenta appetizer was great! The pizza still tolerable. Third time ordering the same combo the polenta had meat in it! WTF? Although this time the pizza wasn't too bad.
Just ordered again tonight and only ordered a small pizza as I will never order the combo again. After ordering they called me to tell me they were out of the topping I selected. I asked if they had green olives instead and they said they did. I even heard the person who called move the phone and ask to make sure. A while later they called back and said they only had black olives. They gave me two toppings to make up for the trouble (spinach and mushrooms), as well as a free fried vegetable appetizer. When finally delivered the fried vegetables were over-fried to the point that they were nearly black, and they tasted terrible. The pizza crust was hard, crunchy, and seriously hurt my teeth and jaw trying to eat it.
If you're looking for cheap, late night food of questionable quality then El Ranchito should suffice. If you'd rather have good food of consistent quality then I suggest you look elsewhere.
El Ranchito is a great Mexican restaurant -- I ordered from them on a weekly basis, if not more, and at all hours of the day or night. Â They deliver very quickly and are very pleasant on the phone. I can't speak for the meat quality, but every vegetarian item I ordered was fantastic. They also have 99 cent margarita nights on Thursdays when you dine-in. I don't know if that is still current, so you might want to check the menu if you order delivery as they usually list their specials.
Review Source:this is the first time that i have ordered from this business. I ordered a BBQ beef sandwich... the menu does not say it comes with a salad!!!
Okay great it came with more than i expected right... WRONG as it was all in the same container so the bread is drenched in vinaigrette and oil and some kind of white salad dressing and then there is the pink like chipolte flavored dressing all on the salad that is now soaked in the bread and not to mention the fries!!!
oh did i mention that the food came an hour and twenty five minutes after i ordered??? the food was cold! and the cold beverages were hot!
quality and good service do not rate with this store!
We ordered through Grub Hub and THEN looked at these reviews and immediately became nervous about the decision. Picked the pizza for the value... There is no order minimum, which is nice when you don't want to order a ton of food.
Thankfully, we were pleasantly surprised. The pizza arrived in about 35 minutes nice and hot. The pizza was better than some from the area, but still not our favorite pizza. They have a small 10" pizza which is good when we want pizza without leftovers & paying for more than we need.
Would have rated higher, but the prices on grub hub were higher than their website & they do have online ordering. Maybe the upcharge is what got the better service?
This Logan Square Mexican Restaurant has somehow managed to make itself noticed in a neighborhood full of Mexican Restaurants with the winning combination of class and cheap drink specials. Â Tuesdays offer five dollar pitchers, while Thursdays are dollar margaritas. Â I ordered the verde enchiladas with steak, which were delicious, as were the rice and beans. Â My friend ordered (for some reason) alfredo with steak, chicken, and shrimp--almost surprisingly, the pasta was just as good! Â The shrimp were plentiful and enormous and well seasoned and the pasta even had huge stalks of broccoli tossed in. Â As we dined, other patrons sang along to music playing in the background, and the chef came out to check that we were enjoying our meal. Â We were, and I hope it won't be the last. Â This place is definitely a five star contender.
Review Source:Nope.
Ordered online and was quoted about an hour for delivery. Â Over an hour later we called to confirm and was told we'd have to wait another 20 minutes because they "just got out of the oven." Â We tried to cancel our order because it was close to 1 am but they refused to cancel it, even though the delivery driver hadn't left yet. Â They threw in a free 2 liter for our wait, and then we still had to wait over 30 more minutes for our food. Â The order was wrong, the pizzas were cold and the stuffed mushrooms were legitimately gross. Â The white sauce they dumped over a piece of tomato, I don't even know what that was, but it was gross. Â Maybe their Mexican food is better than their pizza because there is nothing gourmet about their food or their service.
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