Jimmy John's

Despite the fact that we love the sandwiches, we have had trouble with our last two orders.  

Last time, they forgot the meat on one of the sandwiches. We called to complain, and they said they'd send another one. It took an hour! They said the other driver refused to deliver it because we had already tipped the first driver. (Customer service...what?!)

Then, last night, we ordered around 7. The guy who took the order said it might be 30 minutes since they only had one person doing deliveries. Fine.  An hour later, I called. They said the order had left the shop and would be here "soon." A half an hour later, I decided to make dinner (hungry kid). Ten minutes later (at 8:40!), the order arrived.  I refused it.

In general, Jimmy Johns does a great job. But when I call this place, I never have confidence in what might happen. The order-takers are often inattentive when I say what I want. It's sometimes too loud in the shop for the order-taker to hear me.  I ALWAYS have to repeat my address and phone number, sometimes several times. (Can't they use caller ID like other delivery places?)

One other thing: you can't really pick up from here... There is no place to put your car. So delivery is the only option, and it simply sucks too much to be viable.

Freaky Fast Delivery? Ummm, I think not.

Ordered my sandwich at 5:25, thought I'd grab a bite and head to the gym. It's now 6:44 and they JUST came to my door. I live exactly 5 minutes away from the shop, an hour and 20 mins? REALLY? Given I could have gone to get it myself, but it's cold outside and I'm lazy...

The most annoying part is that about an hour into the wait, I made dinner out of stuff I had at home. Super annoying guys.

Nice enough inside, but they only gave me two slices of turkey on a large sub. Basically about 1/16 on an inch of meat on a almost $6 sandwich. What the heck??