Johnny's Tavern

The more I go, the more I like this place. Wish it were a little closer to home, but thats alright. Servers have for the most part, been very attentive and helpful. Live music nights are great. Food has always been really good, sometimes better than I expected. Wish they had some kind of outdoor covered seating though.

I am biased as a former employee but the truth is the truth. Best sports bar and grills in KC and Lawrence! All the food is good and mostly consistent. Best wings in town, awesome burgers and my son loves the NACHOS! Great happy hour and daily food specials, Sundays kids eat free and my kids love Johnny's. 9 locations and each one has there own personality which makes them not the chain restaurants we are used too.

Such a disappointing experience. I love Johnny's and am a regular at most of the locations, including this one. I've always found them to have predictably good food and service in the past.  I'm hoping it was an off night but boy what a spectacularly "off" experience it was.

I ordered the fish & chips which is one of my Johnny's faves. As I was eating I noticed that one of the filets had clearly been in the fryer too long as it was very dark and solid as a hockey puck. As I am loathe to send back food and rarely finish my meal I didn't mention it. But I don't think it was coincidental that it was on the bottom underneath the two perfect filets. Just sloppy work on behalf of the kitchen & expediter.

I also ordered a Patron silver, rocks, with a splash of triple sec & extra limes. Not a complicated drink and one I have often. The first one had too much triple sec and when I ordered the 2nd one I politely asked the server for less.  The second one arrived with so much triple sec it was positively sticky and completely destroyed the flavor of the Patron. I tried to send it back and the server offered to simply bring me a shot of Patron to add to it. Fine. Until I was charged for a shot to improve an undrinkable drink. I pointed this out to her and she said she'd get the manager. What? A server who isn't empowered to correct a $5.75 ticket error? Ridiculous but whatever.

The manager, David, who says he's a part-owner is who made an easily fixable situation completely awful. He positively reeked of stale cigarettes (I am allergic) to the point that I could barely have a conversation with him. He wanted to challenge me about what was wrong with the shot, seemingly unable to get it through his head that I wasn't complaining about the shot itself but that the shot was to fix the drink which I would have sent back. We went round and round over a $5.75 charge on an $80 ticket at a table of 8 people who'd spent collectively $250+.  He finally took the shot off the bill but at what cost to a customer relationship? I am simply astounded at the entire occurrence.   Simply astounded.