When they first opened they had so kinks to iron out. Since then, service is always great. Food comes out quite hot. Our drinks are always full. Plenty of bread too. It may also be that we eat there quite often and the servers ( quite a few of them ) know us. Â We know how to tip for great service and we get it. I like the rainbow trout and the salmon. Not much of a steak eater. Love the mashed potatoes. We tend to eat in the bar. Management and bartenders are very attentive.
Review Source:Longhorn used to be really great. My husband and I would go here for a special treat. Recently though, it seems as if service and food has been getting lackluster, and prices are going higher.
When we go, we always get the same appetizer. It is shrimp, fried, coated in garlic butter and served mixed with pickled (I think)cherry peppers. It is served with ranch dressing. Delicious! I never have anything wrong with this, it always comes out hot and fresh.
When we went, our server wasn't busy at all. There were two other tables in our section. It took him forever to get us refills, to get us bread, to pretty much get us anything. I am incredibly lenient as far as what I would say is bad service. I know when a waiter or waitress is swamped, and I give them the benefit of the doubt. This guy, was just strolling along, talking to random people and co-workers.
Our steaks were a disappointment. We both chose the outlaw cut at the larger size with "prairie dust" (their signature salt blend) sprinkled on it. Mine was tough and gristly. It was smaller than usual. It just wasn't satisfying.
There are a ton more steak places here in Indy that take better care of their customers and have better steak than this place.
Great food! This is one of our favorite places to go. We always have a great meal.
We typically like to get the chips with the bbq dip as an appetizer and then we like either the Cheeseburger, Pork Chops, or Chicken.
We have usually had really good service. Occasionally you get a bad apple but soon find out that they don't last very long.
They have a great kids menu for our daughter and they always bring her meal out before ours comes out.
One personal touch I really like is probably 75% of the time we go here, the manager stops by our table to see if everything is ok. It's been the same manager for atleast the last 5 or 6 years.
After turkey leftovers for over a week, my favorite dining companion and I decided it was time for some steak and to try someplace new.
Food: What you would want from a steakhouse. Steak cooked as asked, salads crisp, appetizers tasty. Blah, blah, blah. Over-shadowed by service (oh, just wait and see).
Decor: Very cozy, great color scheme, beautiful dark wood and dim lighting. Very classy, unlike the server (it's coming up...)
Service: Oh. My. Goodness. The other servers looked like they might be quite competent; however, we got stuck with the guy who should probably find a new job. I tend to offer leniency in the service department, but this was ridiculous!
It took a long time before he even showed up to our table, then after much waiting someone else came to explain about how my drink cannot be made (I guess lemonade machines will break even in a newer restaurant?). Â We did not receive our bread basket until well after people seated at least 15 minutes after us. Nothing came out particularly warm. When the ribeye came out without its onions and mushrooms, we had to ask twice about it, and didn't receive it until our sides were finished. We also had to ask twice for everything else from refills to steak sauce.
We had to micromanage this server by the end of the visit!
Then, as if it could not get any worse/more awkward: he used profanity. I will directly quote what he said when we received our bill: "Sorry everything was so shitty."
Say what? Hold on, let me pop my eyes back into their sockets.
No, "everything" was not "shitty," your service was. Not only that, I'm sure the elderly couple behind us did not appreciate your language. Thankfully the children in the restaurant were out of earshot.
I'm not your frat bro. Even at McDonald's profanity is unacceptable. I figured this was one of those unwritten codes of common sense in the service world (I had been a server myself for many years). While an apology for bad service is appreciated, risking offending someone with a four-letter word in your vague apology is just plain shocking!
Would I come here again? While the food was good, the decor was cozy, and the seats were comfortable, I know that I can get a steak of that caliber with service to match somewhere else...so....probably not anytime soon.
And if I do, I'll prepare myself for the language.
Upscale southwestern decor - feels clean and comfortable. Â Nice bar. Â We've been here many times in the past and the filet mignon has always been good and is "only" 17 - the same prices as the sirloin. Â Â However, our last visit we tried the sirloin, which was salty, greasy, gristly, tough, and undercooked. Â Not good for your signature steak dish. Â Food was also incredibly slow to come out--it took an hour and a half end to end which was about 20 minutes of eating, the rest waiting. Â Service was very good, but doesn't make up for how slow the kitchen was, especially considering how empty this place was on a Friday night. Â Overall, just not a good value for greasy gristly, salty steak given the entree prices are all around $20. Â There are much cheaper casual steekhouses that have better steak (e.g. Logan's Roadhouse, which is half to a third the cost -- 2 steak entrees for $15 all day M-W and every day before 6).
Review Source:3.5 Stars. Steak gets a 4 star. I ordered the shrimp and lobster chowder and the outlaw ribeye I thought the shrimp and lobster chowder was ok, was flavorful but just wasn't my thing. I felt it could have been hotter and had more shrimp and lobster in it. The potatoes were soft and the corn was firm. The outlaw ribeye on the other hand was nicely grilled and the perfect medium steak. It was juicy and tender with a nice bit of chargrill on the steak. The sides I ordered was fries and rice pilaf, nothing really significant about the sides in my opinion. Overall, service was good and food came promptly, I would come here again for the steak.
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