I will begin with... I have no great expectations for Commerce City eateries. I was pleasantly surprised by the atmosphere, service and drumroll... the food. I had a delightful BLT with a fresh option of cottage cheese!
I ordered the beer battered mushrooms for a decadent addition, and they were excellent. Â This place offered daytime dessert menus. Thumbs up.
Like the other reviewers I was a lunch-time regular back in the 2000's up until Charlotte's acquired new owners around 2009 and service/quality took a major nose dive. Â Before- awesome food, great service, friendly working class clientele. Â After- pissy attitudes, reduced portions, recipes changed to eliminate flavor, Sam's Club provided condiments, etc. We quit going there completely around 2009.
After a couple years of not thinking about the place almost as if by magic Charlotte's popped up on our bar poker circuit (<a href="/redir?url=http%3A%2F%2Fdenverpokertour.com&s=d5b83167bf7d8f79a40dd5e486ee72c2026c57e9c216cbebdcaf69867b2ce267" target="_blank" rel="nofollow">http://denverpokertour.c…</a>), so we took a road trip to try it out one night.  Boy what a pleasant surprise!
Apparently there has been another ownership change and very much for the better. Â The entire interior has been renovated with well lit and airy appointments. Â All the booths and tables are new, gone are the plastic lawn chairs in the back overflow area. Â The high tables in the bar area are comfy and inviting. Â The wait staff were friendly and prompt, food service was quick and the food tasty. Â Wifey went back a couple days later during lunch and noted that while not up to pre-2009 crowds there were quite a few people there and the food and service was very good.
This place is fighting an uphill battle to overcome an unfortunate owner change, it is worth a re-try if you had a bad experience prior to spring 2012.
Meh, me thinks not. Â Just as Dave S said, this place has changed and not in a good way.
I used to favor this place for quick take out instead of fast food and the large portions, prompt service, and tasty food would justify paying $11 a plate, but now, nope, never. Â Not returning.
I had a craving for a chicken ceasar salad and decided to place a to go order with them.  I called, ordered and picked it up.  No one knew who took my order and where it was.  Really?  There were 3 tables in that place with lunch patrons and 6 servers running around.  So they found my lonely to go box and I paid and left.  As I lifted the box, it had an unfamiliar weight to it - light. I was used to heavy to go boxes packed with lettuce, chicken and dressing.  Not today, I had to open it to make sure something was in it.  I saw a sad piece of chicken breast, a small portion of lettuce and a crap load of dressing - not on the side like they used to do it, but drowning my lettuce and 100pcs of croutons.  Bleh, I thought.  This is not going to be good.  So I rushed back to the office, hoping  my croutons wouldn't be mush by the time I got back and started to dig in.
To say the least, it was edible.  However, it lacked flavor.  My chicken portion was small (tough times, the economy, new chicken vendor??), tasted like cardboard, my croutons were soggy  (gross) and there were tons of them, and my lettuce was somewhat soggy.  Oh and there were cucumber slices and tomato slices on top.  WTF?  Maybe they ran out of wedges?  Since when does a ceasar salad come with wilted cucumber slices?  Why did they have to throw tomato slices for hamburgers on top?
*Sigh*, I was hungry, I ate it. Â End of story, but I won't go back.
I used to eat here quite a bit, if I had to rate the quality I'd call it "upscale truckstop". Â Most of the clientele is just that, blue collar drivers and so forth that work in the area. Â They enjoy a little monopoly because they are isolated. Â What I liked about this place is the menu diversity and the good service, they have pretty good Mexican right on there with the traditional American fare. Â Haven't been there in about 2 years because my work location changed for a while, but BOY has this place changed, for the worse.
The waitresses that staff this place now have taken bad service to a whole new level! Â Sad, I remember the old days there, those were old school dedicated waitresses. Â I recently saw one of the old timers working at a Mexican Restaurant in downtown (lucky for them she's wonderful), these new ladies must be family members of ownership because otherwise I don't see why anyone would employ them. Â If you don't to read the details, my advice would be to go elsewhere if you are on lunch hour because you will leave upset and late for work. Â If you have the time to kill such as after work for drinks (nice bar) and dinner it's pretty darn good food.
Without boring you to death, the service: seat people completely out of order and pretty randomly, disappear for long periods of time, the people who are probably frequent visitors take matters into their own hands and seat themselves. Â Drinks took 10 (really) minutes to arrive, at LUNCH HOUR, unacceptable. Â Had to beg the waitress to take our order once drinks arrived so we could get back to work on time, she sighed heavily and did so. Â From that point to the arrival of the food, 28 MINUTES! Â AT LUNCH HOUR! Â It was simple food by the way, something you would just dish up in back pretty much. Â We discovered upon receiving food that our utensil package did not include spoons, and we had sides that required spoons. Â Oh and then we discover we have no, zero condiments on table. Â No waitress in sight for over 10 minutes, when one showed up she ran by avoiding eye contact, perhaps sensing we were upset about something. Â We ended up leaving the sides untouched because we were dressed too nicely to pour it down our throats.
I don't know what happened in the last few years, ownership change, bad economy causing loss of good staff, but it's really only a good choice now if you have nowhere else to go. Â We used to drive from Downtown just to eat here years ago, now I'd skip the place if I was a block away and starving. Â Sad to see a once great and well thought of institution go down the drain like this.
Interesting place, the staff is very nice, we just drank, did not eat we were invited by a friend for a post employment party, and it was cool. I can't say though I would be going back on a regular basis. I mean it's a bar, what else do you say about it. It seemed pretty rough inside. The physical place not anything else. Great staff though~!They get 5 stars from me.
Review Source:This is one of those hole-in-the-wall places that I usually only eat at for lunch with co-workers. Â It's in an industrial/warehouse area all by it's lonesome. Â The food is tasty but somewhat generic, the staff is very courteous - not so far as friendly but professional and chipper. Â Nothing really knocks my socks off but it is good and consistent and I will continue to eat here with coworkers for many years to come.
Review Source:
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