Papa John's Pizza

My husband and I were thrilled when this location opened up, as now we could get our favorite delivery pizza! We've ordered from here many times, and usually always been happy. The delivery guys were nice and timely, and our orders were always correct and still warm.

However, recently we had a terrible experience. On a particularly busy night for them, we ordered a pizza, cheesy breadsticks and a cinnamon pizza. When the delivery guy arrived, he apologized that the pizza was smashed - he said they were out of the plastic things that keep the pizza box from collapsing on the pizza because of all the orders. He told me to call in and talk to the manager, and they would comp us for the pizza. (the delivery guy was great and very apologetic)

The pizza was indeed smashed. 75% of the toppings were on the lid of the box, and the two garlic butters had busted open and soaked the pizza. I called in immediately and talked to the manager. He told me that he couldn't comp me, but that he'd send me a coupon in the mail for our exact order.

Yeah, it never came. I even checked with him that he knew our name and address (which he repeated to me). This is very disappointing. We are good customers and when a pizza was ruined they just didn't step up.

We still like Papa Johns pizza for affordable delivery, but this location has left a bad taste in our mouths.

Delivery service is terrible. Have issues every time with my order. One time they never delivered our pizza and never called to tell us it wasn't coming. Have never had a good experience with delivery.

This location's customer service sucks! Promoting $5 off if Chicago Bears score a TD so we called today (Sunday) during game when bears scored and let them know online promo wasn't working. They said the promo isn't for game days then when we said the ad in window did not say that, they put manager on phone and she was not any help. So no promo honoring. Will not order here again.