Pizza Hut

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  I just ordered a pizza 2 hours ago ... This has never happened to me. It never came. Imagining ordering delivery that never comes...? My address is fine and correctly written, and I called pizza hut about an hour ago and they said it was "already on the road." I can't believe that this is happening right now. Two hours later I made sure I left and hopefully they came to my house while I was gone. I had provided a contact number that they could have called me on, but never got anything. It's Monday night for God's sake, not a Friday or Saturday night. Thank you all at Pizza Hut for a wonderful experience. Unbelievable.

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  Posted on 03.04.13 Jasmine G.

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  Ordered delivery from them when I moved nearby, then months later tried to order delivery again and the girl on the phone said I was outside the delivery radius. I live less than a mile away and described where I live including major cross-streets and after she talked to her 'supervisor' she said they still can't deliver there. They could've walked the pizza to my house and were unable to use their brains to figure out how to get me a pizza a mile away. Total joke. They really crave business don't they?

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  Posted on 12.28.12 Michael S.

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  Biggest bunch of ignorant people answering the phone I have ever encountered. STAY FAR AWAY FROM THIS LOCATION. If I could give it a negative, I would.

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  Posted on 11.15.12 Pat T.

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  Always different when I go in there. The pizza is always delicious (when they get it right), yet the customer service is forever in need of help. I heard them say "Don't answer the phone until we get caught up!" And the phone was ringing the entire time I was waiting. Glad they answered when I called. Geesh...

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  Posted on 09.25.12 For The People X.

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  My experience was eerily similar to Dave F. the other reviewer.  I had a simple order of a large pizza for pickup.  I arrived about 5 minutes after I was told the order would be ready for pickup.  When I pulled into the parking lot, almost all of the employees were right outside smoking in front of the restaurant.  
  
  The inside of the Pizza Hut was packed full of people waiting for their orders, standing, and sitting, all brushing shoulders with each other.  As instructed by the cashier, the remaining customers were waiting in the parking lot, and told that their orders would be delivered to their cars when they were ready.  I decided to wait in the parking lot, hopeful that my order would come soon.  
  
  Nearly an hour after my order was supposed to be ready, I walked back inside to check up on what was going on.  There were several irate customers wondering what was taking so long.  When the orders were "ready", the customer would inform the cashier that it wasn't their order, or it was the wrong order.  Chaos continued to ensue.  More customers yelling about how they had been waiting longer than any of the other people picking up orders.
  
  To the cashier's credit, she recognized that I had been waiting a while and asked for my order receipt.  I supplied the receipt, and she attempted to find out where my order was.  After 10 minutes of opening what seemed to be every pizza box looking for my order, she finally found it.  
  
  I got out as quickly as possible and never intend to return.  Employees smoking on the job, then returning to put their smokey fingers in my pizza dough is not appetizing at all.  And waiting nearly 2 hours for an order is insufferable.  Better luck elsewhere.
  
  Also, my first 1 star review on Yelp, but again, Pizza Hut, you earned it.

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  Posted on 09.24.12 John B.

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  I should have known better.
  
  I've never liked PIzza Hut's pizza. But I was craving wings. And a flyer came to my mailbox advertising 50cent wings. I went online and ordered two boxes of wings. And then they had another special going, $10 for a pizza, cinnamon sticks, and breadsticks. I figured even if it wasn't great, that's a pretty good deal.
  
  I placed my order online at 6:06. It said it would be ready at 6:25. I pulled in at 6:30 and noticed 5 other people waiting for their food in the cramped lobby. Five minutes go by and they tell me that all they're waiting on is the cinnamon sticks.
  
  Five minutes more. And another five. People keep coming in. And no one is getting food. The anger was palpable. People started complaining. I could see a warmer full of food. I could see pizzas coming out of the oven and sitting there. I could see lots of employees in the back, seemingly working. And yet no one was getting any food.
  
  After I had been there 20 minutes, one person got their order. It was incomplete. One person asked for a refund on a 8 dollar order of wings. She said she had been there an hour. Another person asked for a refund, saying he had been there for an hour, but they managed to get him his wings before issuing a refund.
  
  At 7:00, 35 minutes after it was supposed to be ready, they called my name. They put on the counter: a pizza, one box of wings, and three boxes of breadsticks. The cashier realized the breadsticks weren't right. She took back two boxes of breadsticks and found cinnamon sticks. But they still didn't have the other box of wings.
  
  Finally, at 7:05, I left the store with my complete order. No apology. No credit for wasting my time.
  
  Some customers were there when I arrived and still there when I left. Apparently, I was one of the lucky ones.
  
  As for the actual food...the wings and breadsticks weren't bad. The pizza was awful. Bland and doughy. And the cinnamon sticks were basically inedible. Perhaps because they were cold and dried-out, and only got harder when reheated. So much for waiting on the cinnamon sticks.
  
  Congrats, Pizza Hut on Havana. You get my first one-star review. You earned it.

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  Posted on 02.17.12 Dave F.

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