After posting my first review, a representative of the company messaged me in an attempt to reach out and mend the situation. I appreciated the effort. He let me know that the store manager wanted to contact me and try to put a means to an end. I was surprised that they actually extended a hand and wanted to recover a guest. But that's where it ended. I received no email from the store manager. As if I didn't already he didn't care, that definitely sealed the deal.
Review Source:Our first visit was about3 years ago right after moving to the area and I remember it as pleasant so decided to take the kids back a few weeks ago. It was a weeknight and not very busy at all. We were undecided about what to order so the waitress gave us more time. Well after more than 15 minutes of waiting for her to come back we decides to leave. My children were not given the dough to play with and were just getting too restless.
I went to the front to pay for our 1 drink and after the hostess went back to talk with the waitress, saw them giggling, I was offered our drink for free.
We took our business down the street to brewery pizza. So much better service there and the food is good too. I will not be returning to this place, to me customer service is very important and the workers there on that night were horrible!
I went here with my fiance, his brother and his brother's fiance a few weeks ago during the holiday weekend. The place was busy, so we had a seat in the bar. It was about 3pm. Anyways, we ordered drinks and our food, no problem there. I had to use the restroom and found out the hard way that they were out of toilet paper. When I had to yell over the ridiculously loud music to the next stall over when someone else came in, we then discovered that the other stall was empty as well. Unacceptable. Anyways, I went back to my table and eventually our food arrived. My fiance's brother and his fiance had pizzas that they both said were quite tasty. My fiance had a wrap that was less than desirable. My burger I had ordered to be cooked medium came out char black. When it was brought to the waitress's attention, she apologized, took my plate (fries included, so I was left with absolutely nothing), and said that they will get me another burger ASAP. That ASAP turned into 20 minutes. By the time my burger came to the table, everyone else was ready to leave. The waitress then brought out our checks and just like another reviewer had said, my fiance and I were given a 10% discount on our meals. Woo hoo. $3 off our piss poor meal. Definitely not worth it. The only reason I am giving it two stars instead of one is because my fiance's brother claims to have liked his food. Don't waste your time here.
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