Side Pockets

I'll have to agree with most on the service. Went in today and had to go to the bar for a menu then track down the waitress to place the order. It was lunch time and not crowded at all either. Food was mixed up between me and a friend, forgot ranch for the wings, no silverware or extra napkins. Had to track her down for refills and to order beers later on. Food was decent but not great. Pool is the only thing going in this place as far as I can tell. Tables are nice and most the cues are in great shape.

OMG, I give up... every time I go to this place, I leave grossed out and frustrated. First of all, the waitresses are terrible at their jobs and I guess it's required, but they all wear VERY short cut off shorts and not one of them looks good in them.
 The service is terrible. The waitress we had tonight, just could not remember who ordered what, and would get so thrown off if someone moved from the spot at the table where they ordered.... HELLO, IT'S A BAR... not a restaurant, people move around, mingle, etc.  She was bringing our chips and queso cheese dip to the table and spilled the chips, laughed but apologized and came back with more, but left the chips on the floor and everyone who walked there kept stepping on them and asked why she would leave them there and not pick them up.
 Many times through the evening, we would be looking for our waitress to order another drink or some food, and we would see her at a table where other wait staff (maybe off duty at that point) were sitting and she was doing shots with them. Clouding her already very clouded head.
  Since the place is in St.Charles, smoking is allowed and let me tell ya, there is some serious smoking going on here!!!! My cell phone smells like the place at this point. When we came home (over to the county where smoking is not allowed in most places) our teenage kids said they could definitely tell we had been to Side Pockets because of how we reeked of smoke. It really is unpleasant.  
 The only reason we went back there tonight is because a dear, life long friend was having a birthday party and we wanted to spend the evening with him. But I would never ever go back here other wise.  I would NOT recommend this to anyone. The drinks are watered down and there does not appear to be any top shelf brands....

Worst service EVER. I went to watch a pay per view. Waited 90 mins for appetizer(Nachos). They are severely under staffed. Like 1 waitress per 40 people. Our waitress wasn't friendly(although she would hug and sit on laps).

Very unprofessional. There were busy but not many people ordered food. Most were just playing pool, drinking or enjoying pay per view.

Management shrugged off the 90 minute wait time. Ironically we got our food like 10 minutes after we complained that we had been waiting over 80 minutes to eat.

Food wasnt even hot when received and waitress kept forgetting what food was ours or which condimenta were what.

Terrible,  lazy, unprofessional service. If you're friends or pimps for the servers you may get better service(pun intended). One waitress told me their lack of high tips might explain their bad service. How do you expect good tips when you treat people like burdens and deliver appetizers with food. IHops on Sunday after church dont face 90 minute delays ESPECIALLY when no one is eating. Terrible place