Solano Cellars Wine Shop & Wine Bar

I am always excited to find new wine shops, especially little boutique ones like this where they actually care and have a great variety.

So whilst I do applaud them on their variety, I was a little disappointed they didn't have a greater selection of Spanish reds. I shall however be back to stock up on Italian reds with the hubby who knows a lot more about then I do - and can probably decipher my description of what I like better than anyone else.

Eclectic selection of nice wines. The wine bar is nicely laid out. The atmosphere is casual. Great place.

This review is for Solano Cellars Wine Shop (specifically their online store, <a href="/redir?url=http%3A%2F%2Fsolanocellars.com&s=72d27d074ecbe407b710bd003b30702c37db670aed564ba73e1d1a4fd443d76e" target="_blank" rel="nofollow">http://solanocellars.com</a>).

I was very disappointed in my interaction with Solano Cellars. I placed an order for a case of French white wine after I found out that they were its only importers on the west coast. I got an email confirmation for my order, and my credit card was charged a couple of days later. I chose UPS Ground shipping (because I was in no hurry) and I waited.

And waited.

I did not receive a confirmation that the order had been shipped, nor a tracking number for the shipment.

After waiting for almost two weeks I contacted Solano Cellars via email, including all my order details and asking for an update on the status of my order. I did not receive a reply.

One week later I called them directly to request an update on my order. The person who answered the phone indicated that they need some time to call a couple of people to check on the status of my order, and offered to get back at me via email. I did not get a response.

One day later I called them back again, and this time the same person was able to confirm that the order 'fell through the cracks' and had not been shipped. He offered to ship the case the following Tuesday (this happened on a Friday) but they wanted to confirm that I still wanted the wine. At this point my answer was no.

I wasn't offered expedited shipping or any other apology than 'sorry for the trouble' for an order that was going to be shipped out 24 days after I placed it. I believe that their customer service is seriously lacking: my order and my attempts to get a status update from them all 'fell through the cracks'. I am never buying from this vendor again.