STAFF: AWFUL!!... the waiter took for ever and was more interested in the baseball game on TV than on catering to the customer. I had high hopes for this place but I have been here twice and is always the same terrible service.
However the hostess was very nice and efficient in getting us a table, once she left and the waiter took over ...that's were the service went wrong.
MENU: HORRIBLE!!.... the menu looks like a bible you have no idea what to eat because you get confuse with the amount of things on this menu. I think they should focus and target one specific cuisine instead of throwing everything at you at the same time. When I asked the waiter what was their specialty he had the same confuse look on his face that I had on my face when I looked at the menu.
They need to better train their staff, and understand that the restaurant business is one that you must be very careful with your clients and provide the highest level of customer service. Leaving your customer waiting for over 30 minutes without any form of follow up, is completely unacceptable. (and it was not a busy day, but the Yankees were playing so my waiter needed to follow up on the game more than on the customers!!)
FOOD: The food was not pleasant. It was not hot.. it just felt warm to touch, yet cold went I put it in my mouth..which was very disturbing/annoying. They do try to make your plate look pretty, with all sorts of decorations, however...yes it looked pretty, but it was cold!.
DECOR: Very pretty looking restaurant. I believe they spent all their money on décor and forgot to train their staff!!.
THE LOUNGE: I really liked the lounge, the music was great. The bar tenders are very friendly and take and process your order in a reasonable amount of time. Great décor and atmosphere. Mix crowd,... some young ...some old. Great.
Back in NYC for vacation and couldn't resist taking a trip to South Beach! Heard mix reviews and wanted to try it for myself.
Walked in with a group of 6 and was immediately seated, and drinks were taken! The Waiter was the only downfall in this trip... Takes forever to take our order and after it's taken he forgets to put it in giving it a full 1 1/2 hours for the food to even be mentioned!!! Owner came up and apologize after we all were just laying like we were starving people with no food around... He offered a round of drinks while we wait (which took another 35mins).
THE FOOD HAS ARRIVED!!!! It came and it CONQUERED! It was amazing, a few ordered the marinated grilled chicken with veggies and the rest the Churrasco (skirt steak) with either mashed potatoes/fries/veggies. I had the Churrasco with fries and tasted the rest AND it was ALL amazing. Don't know if the hunger played a part in making it all taste good but hey' I'll take it! The Chimichurri Sauce for the Churrasco was not up to par as it did not resemble the traditional Chimichurri Sauce and it lack the flavor in my opinion.
Price was reasonable for the food and location, wish we had another waiter though... Maybe next time.
Decided to go last night with the wife after all the previous bad reviews that i read. The place looks really nice. What I like is that the music wasn't so loud that you have to scream to talk to the other people in the table.
Goods:
Food was good, music was good, fast service and nice decorations etc
Cons:
My waiter was in another world. We tell him that we wanted Coconut Mojito and the guy understood that I wanted a mojito with Coke in it. He tells me "is not going to taste good". Lol I was like wtf. I meant a coconut mojito NOT a mojito with coke. On top of all that he brings us regular Mojitos. Then when he took our food order he mess up. My waif asked for a churrasco. When it gets there her plate had churrasco  and shrimp. She asked him "I order a churrasco not with shrimp" the waiter answers "don't worry the meat is not going to taste like shrimp". My wife looked at me like this guy is not paying attention. We noticed for some reason the waiter was ear dropping the table next to us, he kept looking at them etc.
well that was my experience of this place. Mostly good but just our crazy waiter not paying attention to the things we order.
The bf and I finally satisfied our curiosity about this place even after a few friends of ours have already expressed their disappointment. We went on the weekend following vday for lunch and they had a special vday menu so we never got to see what the actual every day menu looked like. Most of it consisted of seafood which the bf cannot have so it was pretty slim pickins. Our server came maybe 10 minutes later to greet us, we were sitting there for a good while just looking around taking all of the fancy lighting and mismatched chairs in all of the tables. We were seated right by the bussing station so we witnessed their banter and their work time gossip.. Sigh..
Anyhow, the server was a bit over the top but friendly nonetheless. We asked for water and my bf had a red sangria which he says was fantastic! I am clearly pregnant (8 mo) and was skimming the app menu which when flipped around is also a cocktail list. As I looked through the food side, the server actually took it from my hands and flipped it to the cocktails side. What?!! I snatched it back flipped it back and said "No that's not what I want to see" He was standing right next to me so he would have to be blind not to have noticed my bulging prego belly!
 Anyhow, food wise we ordered chicken empanadas (just 2 as they are sold individually) to start and we opted to share chicken penne ($24) he seemed satisfied and walked away.
5 minutes later he comes back with the sangria and before I could realize what was happening he has opened a Voss water bottle and poured it into the water glasses that were on the table. -__- Â I am pretty sure you's supposed to ask if I want 5 dollar still water before you just assume for the sake of adding on to the check. To make matters worse, when I reached for the water, the glasses were filthy ugh.. And of course server was nowhere to e found. We actually didn't see him again until after our food got to the table which was a good 20 mins later atleast. We caught the attention of grumpy busser and asked for fresh cups which we received but we had to wave him down again to have him bring over the water pitcher to refill our glasses. He must have been a mute because he never spoke a word. Hm. Sorry to bother you at work sir.
Finally the apps came and not even 5 minutes later out came the pasta. Empanadas were actually not too bad but for the price, eh. The pasta was definitely nothing to write home about but we were starving so we ate what we could and had the rest boxed to go.
$65 dollars later and I was not dazzled, the place will probably work best as a drink spot as they have a lovely bar on the first floor, but the food, you can find better close by.
Bad service!!! Came to South beach with 3 other of my girl friends we went to the bar because in there was a 40 min wait, there were 2 bartenders & they didn't look like they enjoyed bar tending at all because they were ignoring us & to be honest I think that they only serve the guys because some random man that tried to help us called the bartenders for us & when they both finally looked slightly toward us still waited 10 extra min for them, mind you they weren't even attending other customers, like wtf?. They were so unprofessional that they gave us the bill before giving us our drinks.. how rude! Moving on, when my name was finally called for a table we went upstairs & walked on this long way through waiters to get to our table. Food was horrible ughhh don't even want to remember. They're supper unorganized! The place is pretty but not all that I've seen way better for less work & I wouldn't recommend it unless It's for a few fast drinks only & if you're lucky enough to not get the same bartenders as we did of course. Lol
Review Source:I came here for a friends birthday dinner party. Â Our waitress was unfamiliar with the wines available, the menu and generally seemed a little lost. Â The menu is similar to that of a diner, too long, too many choices and no real theme (they have Mexican, Japanese, Italian). Â The customer service was poor, we had to keep calling the servers over to refill water glasses, order wine/beer, etc. Â The decor is really over the top but I like it, it is very south beach. Â My tip to the owner would be to pare down the menu and train your staff!
Review Source:WORST CUSTOMER SERVICE EVER! We arrived at 7PM and got our last dish at 10PM. We all ate at separate times. The first 3 plates brought out were incorrect - for ex, my friend ordered chicken cordon bleu and got chicken stuffed with spinach. They brought us our first round of drinks, and then they became so slow and incompetent I had to walk over to the bar and get our drinks for us, and bring them to the table. I walked over once and asked for the drink, never got it, walked back again, and this time made sure I waited for them to actually make the drinks then I brought them back to our table.
I had placed my food order, and 45 minutes later the waitress came back over to say they were not making sushi tonight. I had to reorder at that point, and waited another 30-45 minutes for my food.
We spoke to supervisors, but they were of no help. They wouldn't even subtract anything from the bill. The food was good, but WTF?!
Pretty new place....some of the decor over- does it though and can be too much. I found it strange that they had mismatched chairs at the tables. It does not match the new decor of the place. I understand having different sets of chairs at the different tables but at one table they had four different style chairs. Strange! And not consistent with the decor. You can tell they spent lot of money renovating and decorating the place. And this is reflected in the prices on their menu! The menu is WAAAAY toooo large...a whole 7 pages of menu items, specializing in nothing in particular. This makes it very hard to decide what is good and what to order. We asked waitress what dishes were good and she did not help at all- "the meats and pastas are good" Each of those sections have at least 10 items each=no help!
Service needs improvement! The waiters and servers dress professionally and are not rude but they need better training on how to provide customer service. We had to ask for things that they should anticipate-water, salt/pepper/ketchup. Then when we asked for something, they forgot or brought it a loong time after. While this can be forgiven if its busy, there were only 3 tables at the time with staff milling around doing nothing and watching television!
Then the food also took a long time to come out which was surprising as there were only 3 tables. The churasco was ok, Ive had better! Nothing they brought was impressive and worth the price tag it came with. The portions were not large either to make up for the price. With drinks and tax/tip, the check came out to $100 for 4 people. Although the place is nicely decorated, it does not compensate for the service or quality of the food. I will not be returning unless their is improvement or a drop in price.
The 5 best restaurants in the 2015 Denver Restaurant Week
3,611 Views | Category: Denver
The complete list of 2015 Denver Restaurant Week businesses
1,972 Views | Category: Denver
The tourists' guide to Portillos: 5 must have dishes
3,318 Views | Category: Chicago
Pho = Pronounced "fuh" not "foe" for pho-king sake
2,915 Views | Category: Denver
Indulgery selected to exhibit at Collision Conference
2,987 Views | Category: Press Releases
Not Logged In
BUSINESSES
Local Businesses
Near Me
My Favorites
SOCIAL
Blog & News
MY ACCOUNT
Login
Register
Contact Us
Add Your Business
