This place definitely has the old "bait and switch" methodology down pat.
My cousin and I wanted to hang out so we decided to give this place a shot for some hookah and relaxation. We didn't really get any of that!
First of all, their website lists their hookah prices at $17.99. When you get there, you realize that they charge $25 as stated on their physical menus.
It's completely beyond me how a business can update their physical menus BEFORE they update their menus online. It's completely ridiculous.
On top of that, they have a 1 drink minimum per person. Excuse me? Why should that even matter if we are ordering a much more expensive hookah?
Besides, the hookah sucked. I can load a better hookah and I'm terrible at it! It didn't hit well at first, then it became too harsh and just made me feel queasy.
I had to order a $5 tea. I expected to get a nice tea kettle with really good tea. All I got was some new-age, craptastic tea where the wrapper had holes in it for steeping. I ordered the cardamom black and it tasted more like rose water to me.
The music outside was playing much too loud, so carrying on a conversation was nigh on impossible.
There was a 15% Yelp check-in deal (thank goodness), but our waitress had to flag down X amount of managers to get the approval as if this had never come up before.
Viceroy seems to be a place where the vapid inhabitants of Studio City and Sherman Oaks come to be seen. I used to live in the area; a lot has changed.
I'd rather take my derelict ass to Cafe Amsterdam in NoHo. At least there, their prices are extremely reasonable, their hookah hits amazingly, their tea is served in nice kettles, the service is great, and the environment is much more calm.
Viceroy comes off as having quite the inflated ego, but they don't possess the skills to back it up. They just look good from the outside.
Sounds like a lot of people in LA!
Just ok. The drinks were good, the hookah was good, but the service could definitely be improved. Went here on a Monday night with a friend and it wasn't packed at all, yet our server was somehow too busy to even get our drink order until about 15 minutes after we sat down. She didn't apologize for the wait, and only showed up a couple more times. Not very professional.
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