Zaw Artisan Bake At Home Pizza

This is my second review for this place...my first one was a steller 5 stars - but I am a bit disappointed today and thought my fellow neighbors should know why. This morning I ordered one medium pizza online to be picked up at 4pm. Fast forward to 1:15pm, and I was out running errands and thought - I wonder if I can pick up my pizza earlier? I've been there numerous times where I just stopped in, placed an order and waited for it - which takes about 20 minutes tops....So - I asked, can I come in and pick up my order (one pizza!) a little earlier about 2:45pm or 3pm? Guess what he said? Nope! Not possible...hmm. So I asked why can I just walk in off the street and order and get it in about 20 minutes? I am asking you to have it ready in 1.5 - 1.75 hours from now - seems reasonable, right? He said they couldn't do it, too many orders ahead of mine. REALLY? I can tell you I've never been there where I've waited as a walk in for very long, and I am always getting pizza on a weekend night - probably their busiest days. It is really sad that on Mercer Island businesses never last and we have to consistently travel to Bellevue or Seattle to do any kind of shopping or eating. Get it right people - if you do you'll thrive here, the attitude is not appreciated in a small community where word of mouth is everything. I just hope the owner sees this, because if it were my shop I wouldn't tolerate employees making decisions that ultimately lead to bad reviews and less business.

I'm glad we didn't have the same experience as some of these reviewers... our phone-in order was ready in 20 minutes, and was quite tasty. The cooking instructions worked out perfectly in our oven. This place isn't foodie-gourmet (Serious Pie, I'm looking at you!) but it's delicious and reasonably priced considering the ingredients involved.

Not sure why our experience was so different from other folks... perhaps the shop manager saw the earlier reviews and retrained their staff? All I know is, we'll be going back!

This pizza has so much potential with a great menu and good ingredients beyond the usual options. The problem is the cook at home part of the equation.

We ordered thin crust - one with just cheese for the kids and one Arugula Patch for grown up taste buds. I followed the instructions, waiting for the oven to preheat, removing the cardboard, putting it straight on the oven rack (not using an oven tray), and only cooking one pizza at a time. Problem is, the top was done perfectly while the base was a shade above raw. If I cooked it any longer the top would have been burnt.  We couldn't eat more than one slice each. What a waste.

I get that this is my oven that is the problem but it doesn't make Zaw an option for me.  

I understand they are trying to stand out by being different to the standard pizza places but until they have an option to purchase a COOKED pizza, I won't be returning.

I wish there was a MOD Pizza on Mercer Island. I'd be there at least a couple of times a week with my kids! Now there is a business model -  and as other reviewers have said, Zaw is super slow. Mod is crazy quick with long lines AND they cook the pizza.