I don't know what happened to customer service because it has been lost at this restaurant!
Some friends and I were watching a game on one of there many TV's and just as the player was going for a touchdown another customer who wanted to watch another game asked them to change the channel and yep you guessed it they changed right as I was about to scream Touch Down...How do you do that?, Really? other people are in the restaurant, just because I'm a lady doesn't mean I have no interest in the game!
Our waitress was slow and to the point we had to get help from a waiter that was on duty and at the end of the day I gave him the tip because he got our water, he gave us more fries, he was more attentive to us and what we wanted then the waitress that was assigned to us...I mean that is just sad!
If I didn't love I mean love their chicken wings I wouldn't step back into the doors of this establishment! Â I don't go as often as I use to as it is and I definitely don't dine in on a Tuesday because it seems like people load up the van and bring everyone from their family to get the .49 cent wings!
I don't know if its the staff I don't know if its the management but I do know they need to fix their customer service or people will find some place else to get their wings!
If the wing sauces weren't so good I wouldn't even bother with the whole B-Dubs chain. This location as far as service isn't as bad as the Lansing location but the service still blows, but then again ALL Buffalo Wild Wings I've gone to suck for service!
Skip the table, order to-go, tip the to-go girl. Problem on crappy service solved.