The Burger Freak

We ordered lunch delivered, 2 burgers and a small onion ring.  I ordered at 11:30 am on a Tuesday and lunch was not delivered until 1:20 pm and that was after I had called at 1pm to find out where our food was - 2 hour delivery time is not acceptable as I had to go into a meeting and had to wolf my food down.  Their excuse was that they just re-opened today under new ownership.  That is when they should shine not make a first time customer wait 2 hours for an $8 burger that was cold and soggy by the time I got it.  I ordered the Yang & Dang Burger and my co-worker ordered the Spider Lady, we were not impressed, not as flavorful as either of us anticipated.  Owner made no attempt to make up for 2 hour wait.  Will pass on this one in the future.

Burger Freak......
Burger freak is an interesting place the restaurant staff was very friendly the burger was okay way too Greasy for me. I ordered my Berger medium and came back rare I mean what's the cook thinking that's all you do all day is make hamburgers

The fries are ridiculous oily soggy and so were the onion rings.taste like old oil
Sweet potato fries were good

Not what I had hoped.

First let me say the manager was an absolute delight and really does try to make your experience the best.  I hope the owners really do look here for real comments.

First, Burger Freak has decided to change meaning of the cooking conventions for medium through well but didn't mention it.  I asked for our burgers to be medium well but was served bloody rare.  The manager was happy to send them back and explained they because they don't want to serve medium rare they call rare, medium or some silly nonsense.  That still doesn't explain how mine was bloody.  She kept saying they didn't want them to burn.  I can only guess that they are putting frozen burgers on the grill and taking them off when the outside is done but the inside is still under cooked.  Even after sending them back for second run at the grill and the manager asking for well done, the burger were barely medium at any other restaurant I have eaten, so be fore warned about how you want your burger cooked.

Second, I ordered the Wolfman burger.  It was totally bland.  The horseradish sauce was totally devoid of any flavor.  My friend did love her burger, the Ring Leader.  I think it's hard to make flavorless BBQ sauce though.

The regular fries were soggy and greasy.  I don't know if that's because of them sitting around in the basket while we waited for our burger to be recooked the second time or not.  The sweet potato fries were pretty good, not too soggy.

Overall, I would not recommend Burger Freak.  If I was outside the store I might eat there for convenience but I wouldn't travel more than a block or two out of my way to get to it.  Yes, I did share all this with the manager and she really listened and seemd to want to make changes.