Five Guys Burgers & Fries

I really don't get the hype for this chain.   The burgers are just OK.   I do appreciate that all the toppings are complementary, as are the shell-on peanuts.

The lowest ranking of the Five Guys I've been to.  And why can't I go the full four stars?
* The noise level that other reviewers have mentioned.
* Not the cleanest Five Guys, probably due to the mall traffic.
* There's this condescending streak to the person working the cash till, who, no matter how many times she sees us, and she's seen us loads, feels the need to mention the large fries serve 4 people.  We KNOW.  We go on a hunger strike just so we can HAVE the large fries.
* Sadly, they're limp most of the time.
* Too many times I've received a burger that, according to their policy, was supposed to be well done.  Okay, then why is it still pink in parts on the inside?  No it's not a "Why did my burger 'Moo' when I bit into it?" but still . . . egh!
* They've run out of ketchup multiple times.
* Now it's starting to happen to the malt vinegar.
* No freestyle Coke machine compared to the Geneva and Bloomington locales.

Still, it's closest to the notsurewhat's when visiting, and it's better than no Five Guys less than an hour away at all.

I like 5 guys in general for tasty burgers and fries.  However, this location was the noisiest and slowest one ever!