Flat Top Stir-Fry Grill

I love the variety of sauces and vegan choices. It's very rare to be able to go out to eat with friends and family and have actual vegan choices available. Usually I have to try to extract all animal based products from current choices to make it vegan.

That being said, the quality of service and product in Naperville has taken a turn for the worse. When they first opened servers were attentive, the food on the bar was fresh and appetizing, refilled frequently, and very appealing. There was a hostess to seat you, a manager on duty to handle problems, table bussers that also attended the food bar.

Now, the servers seat you, replenish the bowls and even the food sometimes on the bar and I haven't seen a manager in ages. Maybe people don't tip as much because they have to get their own food, so the servers have lowered their "attentiveness standards", but this is where a manager on duty would step in an check on people while they are dining.

I understand everyone is making cut backs and trying to save money where ever they can, but in a service industry, you can only make so many cuts before you have damaged the underlying reason for people to frequent your establishment.   Whatever the case, they need to return to their former business model, or I fear that all the good will they have built in the past, will slowly fade as people like me return less and less until they just go out of business.

Pretty good and inexpensive. Just ok

I've always wanted to try this place, so my sister and I went here yesterday. She said she loved it because she's been here before, so I was expecting to like it as well, but I wasn't that impressed.

Things I didn't like:
-When we first walked in, there was no hostess at the front, so we waited maybe 4-5 minutes for the hostess to come out.
-The seating felt way too cramped and close together. I almost felt like I was a part of the family sitting next to us because they were that close.
-The bowls to put what you want in your stir fry are way too small! Once I filled mine up enough I stopped because I didn't want it to overflow, but I looked around and it seemed like everyone was just piling mounds of food onto their bowl. This should be an obvious sign to just use bigger bowls.
-I didn't think the service was that bad, but it wasn't that great either. I feel like I waited forever just to get my water. And I noticed that two of the people next to us, were waiting a long time for their food and when they saw that there were bowls ready to be served, they just got up themselves to get their food instead of waiting for a server.

Things I did like:
-I liked the variety of ingredients they had. I felt like there was enough variety to please everyone.
-The little stick things of additional ingredients you want to add (like tofu, eggs, etc) that you put into your bowl before you give it to the cooks are really neat. There's one for if you have any allergies, so I thought that was helpful. (They cook your food in a separate wok if you have any allergies).

When I got my food, I was a bit disappointed, but it was my own fault because I had put too much soy sauce into my bowl, so my stir fry turned out to be really salty and made everything not so enjoyable and I was left feeling unsatisfied. Lesson learned. I think I'd give it another try though, just not at this location.