Golden Nugget Pancake House

Came here  to have breakfast date with my god daughter .. I'm giving this place two stars cuz of the rude service we received.  We were seated, things were going fine until a a truck load of people came in and needed to be seated. I didn't like feeling rushed and mind you, we were there LESS than the hour seating limit.  I thought it was sweet that we received our food pretty fast .. Took a few bites when I realized I've left my wallet in my car. I figured I run out really quick to retrieve it ..I stepped out When I came back in to continue my breakfas( Mind you, we both were still in the MIDDLE of eating) As I sat down, the server comes up with the only attitude saying "I NEED THIS TABLE".. I responded with, "well ,WE need to finish our food!.."   Honestly, there are better ways to speak to someone. I can tell the server was a bit overwhelmed due to the vast people that came in all of a sudden, But I'm still a customer! Whatevs.. we took our time.. (spite u server!) went up to pay the bill, and told the manager the only tip she's getting is a serious attitude adjustment.  Well,what do you know!? He didn't give much concern to my experience. His response was "well, that's your problem"..  The food was good, but the customer service needs some serious fine tuning

This has been my go -to place since 1981. So I have known many of the staff.Fran and Alli are wonderful servers . They have been here many years. You can get a great modestly priced meal here. I bring my service animal with me and no one blinks an eye. Sadly, that has not been the case in supposedly better restaurants. French Toast is great there but I offer get the High Protein breakfast. GN Is a great neighborhood pace that I choose to drive 10 miles out of my way to still visit weekly.

I don't know what it is about this specific location but any time I go I always leave wondering what happen to their food?!..

I recently came here with my good friend's younger sister and we came in for obviously Breakfast.  The signs say seat yourself there isn't anyone there at least that Sunday morning.   We sat down at what looked like to be an open table to only have a family snarl at me, people are sitting there yet no utensils and cups of water were on the table. To keep a good mood I just got up and went back to the front door to wait for "some type of direction" .

Finally we were seated and ordered some hot chocolate ( that WAS one thing I used to love about this place) they serve it with a nice chocolate chip and whipped cream.  The young "waitress/server" who seemed to be a dear in head lights approached 3 tables with OUR hot chocolate before reaching our table and slamming them and sliding them towards us like ok here u go.  Frankly I was pissed off and had to contain myself from not wanting to have a few words with her.  Our actual waitress came by I've experience her before and sometimes the service with her is a hit or miss.  On Occasion she's questioned my friend if he even know what over easy eggs looked like, instead of changing the meal to his liking she gave him a hard time. BUT I will say this Sunday she was in better spirits.  

Now for the food, I usually have high standards for this place because about 5 years ago it was always good!! and My mother and I religiously went every Sunday.  

I ordered their eggs Benedict with some kinda of " roasted breakfast potatoes" I literally Picked at a few pieces and left my entire meal to take home. The potatoes had ABSOLUTELY NO FLAVOR AND WERE BURNT. The eggs Benedict just were bland just a complete disappointment the only thing I enjoyed was my toast with butter that got there after my food.  I ordered Chocolate chip pancakes for her and they were just WAY too chocolatey and frankly kinda burnt and she did not enjoy them at all.

Idk what's going on with this place but they need to step it up and maybe work on their customer service skills!