Hannah's Bretzel

I'm dropping my rating for two reasons:

1) On Friday at 1:30, when I went in I ordered my usual sandwich, the grass fed sirloin sandwich.  I usually ask them to hold the tomato and add mustard (it comes with mayo and i like both).  So the guy behind the counter, the tall white guy with glasses and a goat-T, proceeds to tell me that the addition of mustard with be a $1 up-charge.  ARE YOU F**KING KIDDING ME?  I order this sandwich like this all the time and proceed to tell him so.  He says then I'm being charged incorrectly.  So I tell him that is ridiculous and he proceeds to tell me that today "he'll buy my mustard, but that in the future it's a $1 up-charge".  Oh, thank you so much!!!!  You already are the most expensive sandwich shop in the neighborhood, and you put less meat on your sandwiches than anyone else, and now this.  $1 for a SQUIRT OF F**KING MUSTARD.  Seriously????

You guys really do customer service well.

and if I needed another reason to downgrade

2) The manager owner responded to my last comment and said to email him my experience, which I did.  He then replies and asks for my phone number so he can discuss my experience.  So I email him that.

....birds chirping......

Nothing.  Crank, crank, crank, that's he sound of the manager yanking my chain.

Feel free to respond the same way to this message Scott.

Ingredients are quality, the food is fine. I have found the service to generally be lackluster, with occasional attitude, but not complaint-worthy.  But this place is WAY too expensive for what you get, even by Chicago loop standards. A rather small sandwich, a soup, and half a sandwich (which took the form of a small bun, not half the tiny sandwich), with 2 drinks, cost $29. That is not a typo! And the portions were unsatisfyingly small. I'm a very light eater at lunch, but only a very very tiny person, possibly a small child or a cat, could find this satisfying.

Nevertheless, this place is usually busy. I could comment on the type of trixie-oops-I-mean-person who is the intended target consumer for this place, but I'm trying to be more positive in '13.  Anyway, if you really need a sandwich composed of the ingredients normally served on a wooden board at a wine tasting, pony up. Otherwise, spend this amount of dough for a real sit-down meal at a non-quick-service establishment. For quick service, probably the worst value in the Loop.  

PS: I will also note that they are pretty militant about not serving you breakfast after 10am. Not sure why they are keeping migrant farm worker hours, but at precisely 10:01am, you are NOT getting what you want. Only tiny cat lunch.

When you think about grabbing a sandwich at lunch, skip Subway and head to Hannah's.  After one bite of one of their sandwiches, you'll never want a $5 footlong again.  Hannah's uses organically-grown produce and offers one of the only gluten-free rolls I've had that doesn't taste like wallpaper paste.  And, be sure to get their homemade chips as a side.