Jillian's

I haven't been to Jillians since waterside (they are at Greenbrier Mall now).  That was ages ago.  Jillians was much better back then, albeit more geared towards an older crowd, but a much nicer set up.

We were there this evening to celebrate my sons birthday.  Our server was great, she was friendly and attentive.  Service was slow, VERY slow, but both our server and one of the managers came out to explain the hold up, apologize and extended our party time along with giving us additional game cards, on the house, for the kids.  That was nice.  

The party package I chose was 13.95 per kid with a minimum of 10 kids.  The price goes up from that depending on whether you get a private room and the number of game credits.  We were located on the game room floor right next to the basketball game.  Not ideal, but you get what you pay for.  With this package, they had their choice of pizza, chicken tenders, burger or grilled cheese, drinks and a 40 point game card each (I mentioned above that they gave us an additional 10 cards at no charge for the long wait).

Overall, Jillians is for kids.  They do have a full service bar.....Im guessing this is for the adults so they can calm their nerves amidst kids screaming and running about.

It's not a bad choice for a kids party.  If you go on a weekend, I suggest clearing out before about 7PM, that is unless you get a kick out of watching teeny boppers act like they're grown.

Jillian's is really going down hill.
Any of the appetizers are the basic frozen bar food type appetizers. Chicken fingers were nasty!
On our last trip, 50% of the game machines were out. Some were broken but had no sign and took the kids points from their cards.
Total lack of customer service in that we had to wait in line for an hour to redeem our tickets, and then they let someone ahead of us. Terrible!

Me and my friend ordered the wrong steak and then when i had to get mines replaced i waited for 20mins and watched my friend eat and then he had to watch me eat and nothing was done to compensate for the mistake that they made...when i told them that i wasn't happy they looked at me like i was crazy. DO NOT GO TO THE PLACE.