Le Gallo Rosso

Found out about this restaurant/B&B while in Louisville and looking for last minute lodging. I really enjoyed both the food and the room but the service leaves much to be desired. The pro/con list:

Pro:
1. Very good food
2. great atmosphere
3. the apartment was quiet large and quaintly decorated.

Cons:
1. Very spotty customer service. I made the reservation in person because no one was answering the phone, but for the next two days when I called to find out check-in time and other general info, no one ever answered the phone or returned any of my messages.  In addition When we went down for the complimentary breakfast, no one was there except a cook doing prep work in the kitchen. Luckily a waiter showed up and took care of us but it was about 30 minutes before we received our food.

Because of its location and the space of the apartment I would stay there again but i hope they actually answer in the future when I need. to make a reservation.

My husband and I saw great reviews and were excited to try Le Gallo. We called on a Saturday at 1:30 and left a message for reservations for two that evening. As I have never made reservations here -I didn't know the protocol and was assuming I'd get a phone call letting me know if I had a reservation for that evening.
I never received a call and my husband and I showed for our reservation that evening  only to be turned away by a very rude worker. With the worst attitude she says, "Well, I called you". "Sorry" I say, holding my phone, " I don't have any missed calls or messages."  Defensively she replies," Not only did I call you I left a message."

It disappointed me to be rudely treated by the young lady on our first and only visit. I at least would have expected an "i'm sorry". I was expecting great service and food instead we not only were unable to try Le Gallo but were greeted with bad attitude

Excellent meatballs stuffed with mozzarella at an affordable price.  When I was last there, it was BYOB.  Even more affordable!