May St Café

Very disappointed!!  Went here to celebrate my birthday and drove 30 miles to specifically have there famous Lechon Asado.  Get to the place to find out they're out and it's only 8 p.m. on a Saturday.  Now I have to get a dish that I could've gotten in anywhere else.  

Also, when I made the reservation, it was indicated that this was a special occasion to which no one acknowledge.  At least Red Lobster gets that right.

Delicious!!! Everything was perfect from the appetizer to the dessert. Best tortilla soup in Chicago. Tilapia with the tomatillo and mango sauce was amazing.  Highly recommend!

This dining experience was TERRIBLE and definitely not what we expected when we made reservations for our large party.

The food is good, the wait staff is capable but the management team needs customer service training.  Beware if you have a party of more than four.  I recently made reservations for 25 of my friends and family after the exchange of my wedding vows.  Although the reservations were made several weeks in advance and the staff was alerted of the event, the restaurant was not prepared.  

When we arrived they only had 18 seats reserved which caused some of my party to have to eat at the bar.  It took over 60 minutes to serve the pre-ordered appetizers and sangria, and almost 2.5 hours to serve my entire party. By the time the last plate was served some of our party had finished their meal and left the restaurant.  All in all we sat in the restaurant for 3 hours without the management coming acknowledge the delays, even after we requested to speak with the manager numerous times.

Once the check was delivered by the single waitress waiting on our large party, we demanded to speak with the manager about the delay only to be faced with a very combative and argumentative woman.  I am not sure if she was the owner, manager or cook, but she was definitely not pleasant.  Shortly after she approached the table I believe the owner also came to the table poised for an argument.  After a short exchange between us and the management team, they went into the kitchen never once apologizing for the issues of the evening caused by miscommunication  on their staff.

Although our meal was good and slightly discounted, the small discount was not worth the severe delays and confrontation.  I cannot recommend this restaurant for parties larger than 4 people.