Mc-meh
I totally get that you are on a main walkway and get crushed with the crowds, really I am from NYC so I get that. Â But please, do some work on how to move people through the process.
The line for this place is long - and after you get up to one of the two registers, you place your order with the totally demoralized people there and you get a number. Â After you get your receipt with number, you move to the left with the rest of the herd and wait for them to call out your number.
Sounds efficient on paper but it does not matter if you order a meal or a cup of coffee - you go into the cue and they call the numbers sequentially. Â When they do call your number, they have basically left a bag on the counter and walk away as you are approaching them - so you have to guess if that is your bag or not - in my case the girl handed me my bag but there were three different coffees sitting there- so I had to guess as to which was mine... sheesh
I think the could definitely improve the layout of how they handle the people they get there. Â The food is fine enough - McD's has that down to a science. Â
Good enough for a refueling stop - might not be the best choice if you have little kidlets in tow.
Even for an airport McDonald's, the service here is rude! The cashier was so apathetic, she barely opened her mouth  while monosyllabically taking my order. Other employees horsed around behind the counter, ignoring the long line of customers. The manager (?) barked at me when I tried to pick up my order--I foolishly assumed the drink she put down with my bag was my drink... Not so. In the forest of 15-20 drinks on the counter, not one was mine. I thirstily waited several minutes for the drink person (who appeared to have no other job than filling sodas) to fill my drink. After several minutes of ignoring my pleading eyes and doing nothing in particular, she got around to it. At least my order was correct, though the fries were tragically oversalted.
I feel dumb for being so disappointed with McDonalds, but on that day my happy meal was a sad one. :(
This McDonald's is only good if you are ordering a meal. Otherwise, the drink lady will not care much about you because she's got to make the drinks to complete the meals.
Apparently the way this McDonald's works is that most of the staff is designated to complete the food portion of the order. Â But only ONE person is designated to complete the drink/ice cream portion of the order.
The reason I go to McDonald's is because I need something FAST. Â I ordered ONLY a drink. Â But as I waited and waited and waited, I saw that everyone with meals (that should take longer to prepare than ONE drink) had their orders completed than mine despite me placing my order before everyone else.
When I finally got tired of watching everyone else leave with their order while I was still waiting, I decided to inquire about my drink.
The lady who was dealing with the food simply turned her head to the lady making the drinks as if my problem was not her problem. Â She did not bother to help me inquire with the lady making the drinks.
It's always such a love hate relationship with McDonalds. Since its at the airport, I know I'll be back here again due to lack of options. *sigh*
I'm convinced this McDonald's and the corporately-owned store in Oak Brook are in heated competition for the 'Most Apathetic Staff' award.
The food is usually fresh (as it can be for a McDonald's, I suppose) and hot because of the volume they churn. Just don't expect it to be served with a smile...or eye contact...or a 'thank you'.
The Midway Airport Southwest Airlines Concourse-A McDonald's is okay. It serves the purpose of feeding the captured airport customers waiting on Southwest flights. As a result, the prices are high. Forget about the $1 menu. Forget about tables. The redeeming characteristic of this location is efficiently serving consistent long lines of travelers the standard McDonald's items.
 I rate it 3 stars. It is far better paying more for a McDonald's meal that you have to bring to the Southwest waiting gates than gambling on a generic establishment, or going hungry.
Why does McDonald's always taste better in an airport? There's nothing quite like waiting for your plane while reading a trashy magazine, chowing down on coffee, hash browns and a breakfast sammie.
I rarely go to McD's on my day to day adventures, but I ALWAYS make a stop at the airport McD's.
Ok, I will give them a 2 just due to the constant traffic and high speed level they must handle.
The other week was strike 3 for me. Yes, this is, believe it or not, the third time in a row. The other two I had time to take it back for a correction.
Was on time for a flight until I hit the 55 during construction season. In short, by the time I turned in the rental, did the normal cattle line (Midway cannot run a proper screening area) received my butt patt from TSA, I was doing the OJ (before he killed his wife) run through the airport. Belly grinding I did the McDonalds as there was two people at the order board. My normal (two plain hamburgers and a diet coke) paid, grabbed bag and jumped on the plain. Why did I get a Double Quater Pounder with Cheese and a large fry, with a regular Coke? Thought the bag weighed a ton!
Last two times? Same order but #1 was a Big Mac, and #2 was a Quarter Pounder. Some would say Dude! you made out. I like to keep myself in shape that is why I order a plain hamburger at 150 calories without the condoms, times two is 300 fixed for my lunch run. A double quarter and fries with a regular coke is north of 1,000 calories not to mention the fat. Might as well chew on a lard bar.
Strike 3, you are out.
The McDonald's chronicles.
Trapped and nowhere to go - McDonald's was waiting for me.
Returning to Chicago-Midway, my belly was roaring while on a 2+ hour layover. Â I had been flying from Oakland surviving on crackers and complementary drinks. Â On a Thanksgiving night, it had been over two years since I shared the floor with mice in the SWA concourse. Â The other "restaurants" were of indeterminate cuisine. Â Hot wings sounded good, but wings from an airport freezer, no. Â I didn't want to spend a lot of money while already a trapped behind a wall of security. Â Off to McDonald's. Â
I wanted chicken ... I got the 10-MCnugget meal with fries.
I wanted a cheeseburger ... I ordered one.
At over $8+tax, I waited patiently standing by a column of boxes filled with frozen chicken-patties. Â Meant for the fryer, they resembled more like sponges, plastic sponges sealed in large plastic bags. Â After a little wait, I got my bag of food and headed for a chair near my gate. Â
I received two packets of sauce. Â It was enough for my 10 perfectly fried MCnuggets. Â The cheeseburger tasted as good as any other with the perfect blend of mustard and ketchup. Â It came with at least two pickles slices. Â But the fries were undercooked and under salted. Â Â This was my second experience with McDonald's here. Â I wish I could find the courage to visit another place of suspect there in the concourse. Â But there's this thing I have about not spending a lot of money.
I hope this is the McDonald's near the Southwest terminal. Â I'm pretty sure it is. Â
The cashier was a douche! Â A little old lady placed her order and when he handed her her change he intentionally dropped it on the floor and thought it was funny. Â She didn't say anything and just looked embarrassed. Â I was appalled. Â Then when I ordered my food he literally said, "What do you want," like I was wasting his time." So when I started to walk away I think he got the hint. Â
If you hate your job so much get a new job. Â Â
Their Quarter Pounder with Cheese was as good as you get anywhere. Â
Fries = TERRIBLE! Â They clearly had been sitting under those lights for far too long. Â And McDonald's has the best fries! Â
But overall with that service, I would think twice about coming back to this location.
The 5 best restaurants in the 2015 Denver Restaurant Week
3,611 Views | Category: Denver
The complete list of 2015 Denver Restaurant Week businesses
1,972 Views | Category: Denver
The tourists' guide to Portillos: 5 must have dishes
3,318 Views | Category: Chicago
Pho = Pronounced "fuh" not "foe" for pho-king sake
2,916 Views | Category: Denver
Indulgery selected to exhibit at Collision Conference
2,987 Views | Category: Press Releases
Not Logged In
BUSINESSES
Local Businesses
Near Me
My Favorites
SOCIAL
Blog & News
MY ACCOUNT
Login
Register
Contact Us
Add Your Business
