PLEEEEASE - FIX YOUR SODA MACHINE. Â My coworkers and I have a running joke, 'Let's got get a potbelly's, what's the over under on the soda machine working today?'.
I've given up, after about 6 days of flat soda, or carbonated water without syrup, I just get water now. Â Same dude - everyday "oh he's working on it" and little dude running to and fro in a panic while dozens of frustrated sandwich eaters wait helplessly.
c'mon - the chain rocks. Â We know this. Â Fix the soda machine already.
I eat here so much I'm going to turn into a TKY (hold the cheese).
I love this place. No matter how packed they are they keep the line moving.
the food is consistent with all other Potbellys. The staff is friendly and as of late for the low-low price of fiddy cent; Â YOU CAN ADD MOTHER EFFIN ARTICHOKE HEARTS TO YOUR SAMMICH - WIN!
My only gripe is that I sit on the window to eat and the counter-top is always nasty gross sticky - I set up make-shift napkin place-mats but its still nasty, and my napkin place-mat thingies always stick to the counter - it's grody.
Oh and ONE more MAJORLY F'ING ANNOYING thing is that they allow the same pan-handler to harass their patrons at the only functioning door at the front of their store. EVERY. SINGLE. DAY. and he's a really pushy one. you CAN NOT patronize this establishment at lunchtime Monday-Friday w/o encountering this guy. it's highly obnoxious.
This hurts me more than it hurts them.
And it's mostly due to the ratchet ass they have manning the register from opening til afternoon. Bless her heart. But if I wanted to get mean mugged by a bull dogged faced old lady and listen to crap music while scarfing dreck I could just make a picnic in the Jackson El Stop.
Now I loved me Potbellys and spent- I s you not about a few grand there over the years (I'm serious). But am I alone in noticing the meats, cheeses, breads, soups are way saltier than they used to be?!? I drink like eight glasses of water after every meal, but keep giving them chances cuz they were so special to me. The sandwiches and salads are so messier like they were assembled by a cruely untalented five year old.
The music choices are at best outlandish and way too loud.
But it's not so special anymore. And I'm sick of the surly lady. She's kind funny how she intentionally ignores people or throws credit cards but it's sad if I thought, like she might be depressed.
I'm sorry.
a potbellys is a potbellys is a potbellys. Â oh, but its not. Â this particular potbellys has gone above and beyond on a number of occasions for me. Â from the pickiest of orders to complex large ones, they get it right, and on the rare occasion they don't, they make up for it in spades. Â sure its close to my work, but i'd go there anyway. Â and their sammiches are to die for!
Review Source:I have a story to tell you to prove that great Customer Service always wins, no matter how amazing or not amazing the food is.
I mean, don't get me wrong, Potbelly is amazing when you're in the mood for a nice thick sandwich, a big cup of soup, and some live music. Â However, you can get those things at almost any sandwich shop. Â What Potbelly has that other sandwich shops don't have, are great people. Â Not good people, GREAT people.
Today during the lunch rush there was, of course, a huge line. Â I got my salad and went to the checkout counter. Â The cashier was in a rush...I was in a rush...who cares who's fault it was...to make a long story short, my debit card fell down a crack between the counter and the sandwich station. Â This crack is TINY, like a black hole...an abyss in which nothing comes out after it goes in.
Mandy, the wonderful cashier who was involved in the incident, happened to also be the manager on duty. Â She took down my phone number and offered to attempt to dig out my debit card after the lunch rush had cleared. Â About a half hour later, she called to say she'd had no luck. Â She advised that I could either cancel my debit card, or she could take apart the front of the counter and have it re-assembled after hours.
I didn't know what to say, because every automatic payment I have under the sun is tied to that debit card. Â If I cancelled it, I would have to spend hours cancelling all the auto-payments on my phone, my electricity, my cable...you name it, I've got it. Â Mandy said she understood and that she would do her best.
She called my office at the end of the day to report that she successfully recovered my card after removing the front of the counter. Â Not only did she do that, but she personally delivered my card to my building...with 3 coupons for free sandwiches! Â I couldn't believe it. Â I made her go through all this crap for me...and SHE was giving ME something?
I still can't believe the extent to which they took care of me. Â For all I know, it could have been me being a total klutz. Â It happened so fast! Â
Every single person at every Potbelly has been nothing but cheerful, kind, courteous, and caring towards me. Â Today, however, just went above and beyond. Â Potbelly, you have my business for life!
Potbelly's sandwiches are a favorite. I think it has something to do with the bread, which is always perfectly toasted, and the fact that they always put the perfect amount of lettuce, tomato, etc. on the thing. My work friends can attest to the fact that I will sometimes sadly apologize to the sandwich when I near the end, and then tell them that I'm in love with a sandwich. Which is a lot less funny now that those stupid "I think I'm in love... with a phone!" commercials are on.
Stop stealing the ideas from my brain, ad wizzes.
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