My husband and I have been to this location twice, the first time I ordered the regular Italian sandwich with broccoli and cheddar soup and my husband had the big roast beef sandwich and chicken noodle soup. When we got to the cash we were only given our sandwiches and had to remind the cashier that we also wanted soup. We sat down to enjoy our sandwiches and soup but found it so loud in the restaurant that it was hard to enjoy it! It wasn't loud because there were so many customers, in fact my husband and I were the only customers there, it was loud because the staff were laughing and joking around and gossiping about people.... Normally seeing staff laughing and joking around when a restaurant isn't busy doesn't bother me, but the fact that they were so loud and gossiping about people (gossiping about their friends not customers, thank goodness) just rubbed me the wrong way!
Regardless of the experience with noise, the sandwiches and soup were FANTASTIC! It was so good that we decided to return the following weekend to satisfy our craving! Now this second visit my husband and I decided to switched up our sandwich order, I ordered the Skinny Hammie and  broccoli and cheddar soup, my husband got the big Italian and chicken noodle soup. Again we had to remind the cashier that we ordered soup, seems as though there is a lack of communication between placing your order with the person making your sandwich and the person at the cash. My husband and I opted to eat in even though we had a bad experience the last time, we wanted to enjoy our soup and sandwiches while they were hot. This time there were four other customers in the restaurant but the staff was still loud and joking around, however not as loud as last time and they were not gossiping!!!
My husband enjoyed his sandwich and soup, I on the other hand did not enjoy mine. I had asked for the same toppings and condiments that i got last time, however this time they added way too much vinaigrette! The vinaigrette is pre measured for salads in little clear take out containers... So Instead of adding an appropriate amount of vinaigrette for a sandwich, she added the whole container enough for a salad! Next time I will ask for it on the side and add it myself, because this totally ruined my sandwich and made the bread so soggy it fell apart!
I'm sure my husband and I will be back, now that we know what and how to order!!! However if something else happens to ruin our experience, I think we might give up on this location and go to another to get our fix!
What I don't like about Potbelly sandwiches is they don't evenly distribute the ingredients throughout the whole sandwich. The first two bites are the best and then it just turns into plainness. They've also gotten my order wrong before. If they can fix those 2 things then I'd rate them higher.
Review Source:I am very familiar with Potbelly Sandwich Works in the Greater Chicago area, but this was my first visit to their furthest North outpost.
The thing that I find comforting about Potbelly is that each location is decorated differently but there is a commonality that makes me feel at home. It reminds me of a popular campus sandwich and soup shop back in my College days.
Staff was very efficient and friendly- dining area was clean and at the time of day that I visited, quiet. Gentle late 60's and early 70's pop and rock music was in the background.
There is a small outdoor seating area, but I can't imagine sitting there since on one side of you there is Grand Avenue traffic and the other side strip mall lack of ambiance. Perhaps it is there with parents and their hyperactive offspring in mind?
If you have never tried a Potbelly sandwich, you are in for a toasted treat. Give yourself some time to look over the menu either on-line or in person and then dive into a taste extravaganza.
I was already a big fan of Potbelly's but this location has exceeded my expectations. Â I have never been to the actual restaurant, but I order catering from them quite frequently for work meetings. Â The staff is so friendly and helpful. Â One time I got my order a week early and when I called the restaurant, the manager told me to keep the order (over $100 for no charge) and they would make sure we got the order again on the correct date. Â They package and label the sandwiches and have each condiment separately packaged. Â Their cookies are superb. Â I always get compliments when I choose them for our lunch meetings.
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