I'd give it zero stars if I could; it was a terrible restaurant experience, the worst I've had in years. I can't even narrow it down to one area; all areas were equally bad.
First, we decided to eat at this TGIF because the parking lot was nearly empty of cars and it was 12:15 pm, prime time lunch hour for a Sunday afternoon.
Our party of three walked into the restaurant and the first thing we noticed were people waiting to be seated with half the restaurant, to include the bar area, empty of customers: UNDERSTAFFED.
When the hostess finally arrived to the front, she informed us it would be a 15-20 wait. Â I looked around in amazement at the half-empty restaurant and asked her why the wait. Â She answered the restaurant was suddenly rushed with customers and the wait staff couldn't handle the load. I told her TGIF had a YOU problem that was quickly turning into a ME problem. UNDERSTAFFED
As I was in the waiting area, I noticed the hostess was also pulling double duty as a waitress as well as the bar manager, franchise owner and his wife. UNDERSTAFFED
After the aforementioned 15-20 minute wait, we were finally taken to our table. Â As I walked there, I noticed a strange thing; NO ONE was eating, they were all waiting for their food. UNDERSTAFFED
The waitress took our order consisting of two of their 2 for $10 specials. Â It took FOREVER to receive our appetizers and, of course, they were stone cold when they arrived. Much later, our entrees arrived, and you guessed it, they were also stone cold and cooked improperly. Â My cheeseburger was cooked to death, dry and didn't look anything like the picture in the menu. Â My wife's pasta dish was also cold and unappealing. Â The waitress asked us if we wanted it fixed, but we told her we didn't have another hour to spend there.
I won't be back there and I encourage others not to go until they solve their staffing problem. Â I did find it ironic that when I was waiting in the beginning; an off duty wait staff person called the hostess and asked if they were on the schedule for today. Â She replied, "No, you're off today" in which I told her "You might want them to come in, it looks like you need all the help you can get".
The customer service of the waitress, Jessica, was ideal. She was pleasant, responsive, and attentive. When my order arrived I noticed tomatoes garnishing and I informed Jessica that I was allergic and didn't know that this items had tomatoes. She apologized and picked up the plate to have the cooks/chef to re-do the meal without tomatoes. She asked if she could bring me something else in the interim since my husband's food was already delivered.
In times like these, I've seen some of the worst responses in the past. Jessica was a super star and handle this little challenge with ease. She was such a joy to have as a server.
TGI is always the same no matter where you travel to but what often makes the difference is the servers. It can hit or miss depending on the server or bartenders mood. This time it was a hit, our bartender, Jessica, was wonderful. Quick to help with or correct our service request. She made our quick stop for lunch enjoyable, thanks.
Review Source:So we are back from our amazing Golemme 2nd Annual Vacation & Family Reunion!
We made some great memories and have lots of stories to tell. However, there is one story that we want EVERYONE to know!
Friday evening we all went to Friday's located in front of Star Island Resort. Our food order was wrong, the service was really bad too. BUT we were on vacation so no big deal lets go have fun at the resort. Danny realizes he left his phone on the table- could not have been more then 10 minutes. We walked there, so on the walk back he realized he left his phone.
NO PHONE at the table and no one found it at Friday's. The manager John sweared up an down, "none of my employees would take the phone and not turn it in".
Danny and my BIL Billy located Dannys' phone with the find my IPhone app (( a must have, down load it NOW!)) the phone was turned off, this was around 8 pm. so it sends an email to my phone around 11pm, it is back on....YEP at FRIDAY'S!
Both Danny and Billy drive there, called the police, got a police report. BUT because it was a private store, he could not search. GRRRRR!
Again, we are on vacation so that continues. Saturday, no phone & no email from the iphone locator app. (We had sent another alert.)
Now Sunday at breakfast...you guessed it...email, phone is ON and in Daytona!!!! REALLY!?
We decided we are having so much fun, no way are we wasting our day driving to Daytona. We contniue watching the phone with the app all day and night....this morning still in Daytona...so we pack -and me, Danny and Danielle drive from Kissimmiee to Daytona we walked up and down the street where the locator said it was.
After almost 2 hours we went into KFC and used the restroom. Danny never has to go :) but decided to go in and wash his hands and get cooled off....the phone was behind the toliet and behind the roll of paper! OMG!!!!!!!
Moral of the story, dont let one LOSER ruin your vacation, down load the find your iphone app. AND GOOD GUYS DO WIN!
Stay tuned, I called corp. TGIF's in Texas and waiting for someone to call me back!
The Golemme's will be back next year for our reunion at Star Resort thats for sure....soooo much FUN! -- with Meghan Golemme and 4 others at TGI FRIDAYS, EAST KISSIMMEE
I don't like chain restaurants. Really. I hardly ever go to them. In fact, I avoid them like the plague. My list of hated restaurants is made up almost entirely of chains. However when my husband and I visited Florida, we stopped at TGI Fridays because we had a coupon. Imagine my immense joy when I found Korean BBQ tacos on the menu! Let me just tell you a little bit about me. I love Korea. I love everything about Korea. Now, these tacos didn't taste like bulgogi or kalbi (Korean beef BBQ). However, they had a generic Asian taste that was actually fresh and delicious. I wouldn't run to a TGI Fridays and tell the world to try these Korean BBQ tacos. However in a pinch, I would recommend them. I hail TGI Fridays for offering even a pseudo Korean option. Fake Korean is better than no Korean! The service was awesome, and the beers were cheap. Thank you, TGI Fridays for adding Korean BBQ tacos to the menu!
Review Source:Ate there on a Monday night and chose to sit in the bar area due to the 20 minute wait for a table. Â Initial service was slow with the hostess having to come over and give us menus because the one bartender had her hands full. Â Still took about another 10 minutes for her to take our drink order. Â Just looked very busy (which is a good thing), but the bar area was understaffed (which is not a good thing). Â The appetizers were 1/2 price, and the food was good, although they were out of the crab, so any of the crab stuffed fish dishes could not be made. Â Overall it was OK.
Review Source:We had a great lunch at this location and the staff was very friendly and professional. Â Make sure to sign up for their email list as I occasionally get a BOGO coupon from Friday's....which makes it that much better!
My friend and I got the Jack Daniel's hamburger, which I would highly recommend. Â I didn't get the bacon on it, but it still has a lot of yummy flavor that will satisfy your eager taste buds. Â All other Jack Daniels items are also very tasty, too.
The 5 best restaurants in the 2015 Denver Restaurant Week
3,611 Views | Category: Denver
The complete list of 2015 Denver Restaurant Week businesses
1,972 Views | Category: Denver
The tourists' guide to Portillos: 5 must have dishes
3,318 Views | Category: Chicago
Pho = Pronounced "fuh" not "foe" for pho-king sake
2,915 Views | Category: Denver
Indulgery selected to exhibit at Collision Conference
2,987 Views | Category: Press Releases
Not Logged In
BUSINESSES
Local Businesses
Near Me
My Favorites
SOCIAL
Blog & News
MY ACCOUNT
Login
Register
Contact Us
Add Your Business
