White Castle System

To me many of the fast  food chains that have been around for a very long time have gone down and this White Castle isn't any different!

I know that the white castle burger is small it always has been, but I didn't know the meat could get any thinner than it once was in the past. Tthey surprised me because it can and it was a sheet thin piece of meat that is over priced and just plain unappetizing now!  All I tasted was bread and pickle...yuck!

These little burgers aren't what I crave anymore and just like other chains from the past they need to reach back to the basics and remember what made them so good in the first place!

I wouldn't go back for the burger but I do still like the Chocolate Shake, The onion rings, and their chili they introduced last year....so its not all bad!(this is for any white castle)

The staff was just there, What I mean by that is they weren't friendly and they weren't rude...basically they could have been a robot taking my order!

It also wasn't the cleanest White Castle in the world!

I wouldn't run back to this or any other White Castle for that matter any time soon!

My btother swears these are the best burgers in the world. He can eat 15 of them. I don't know how, one was enough for me. I ordered two cheese burgers and two of the new ones with bacon. I felt sorry for the bacon. It reminded me of why I don't eat fast food very often.

I wish I could give this a -1 star.

Those who know me best know how much I love sliders mozzarella sticks, and chicken rings from White Castle. Well, on November 11, 2010, I went to the White Castle location on North and Central for a small bite to eat. I had to wait one minute at the order box before my order could be taken, and after more than 10 minutes of waiting in the drive-thru, I still did not have my order, with only 3 cars ahead of me.

I wrote to complain, and on November 23, their Vice President of Restaurant Operations sent a letter apologizing and promising me a "complimentary meal of [my] choice." Well, on December 9, 2010, I took the letter to the same restaurant as before to give them another chance. Even though there was only one car ahead of me and very few people inside, it took five minutes before I could drive up to the window for my food. I ordered the #1 Sack with cheese, and onion rings instead of fries. When I gave Latrice, the crew manager, the letter, she said that I could not substitute fries for onion rings. Even though I believe that "of my choice" means "of my choice," I did not want to argue, so I said "Fine." But then she said I could not have cheese! I politely showed her that the letter said complimentary and of my choice, but she said that the coupon was for Sack #1, which did not come with cheese or onion rings. She then became very rude and disrespectful, refusing to give me exactly what I ordered--which was reasonable. After all, I could have asked for a bigger meal.  I politely retrieved the letter, asked for her name, and left.

I'll take this letter to another location, but I will never visit that Austin location again. And if you don't like waiting forever for a fast-food meal and dealing with ghetto-style disrespect and ignorance, don't go to the White Castle Location at North and Central!